How Nexline Transformed Its VoIP Services with White-Labeled AI Voice Agents from Kickcall

The Challenge: Meeting Rising Customer Demands for AI

Nexline, a leading UCaaS provider, has long been committed to delivering next-generation communication solutions. But as the market rapidly shifted toward AI-powered customer service, Nexline noticed an increasing demand from their clients for AI answering services that could be deployed quickly and seamlessly across VoIP infrastructure.



They explored various paths, including building their own voice AI solution. However, the development timeline and technical complexity made it hard to respond to market needs fast enough. They needed a ready-to-deploy, scalable, and customizable AI solution that could integrate effortlessly with their existing VoIP offerings.

The Solution: Partnering with KickCall for White-Label AI Agents

That’s when Nexline partnered with KickCall — an AI-powered voice receptionist platform designed for easy white-labeling and deep integration with VoIP services.

With KickCall, Nexline was able to:

• Launch a new AI Voice Agent product overnight
• Offer AI answering services to existing and new clients immediately
• Retain full brand control under their white-labeled solution
• Integrate with their own VoIP systems for a seamless customer experience

The Results: A New Revenue Stream & Happier Customers

By partnering with KickCall, Nexline didn't just meet customer expectations — they created a new revenue stream overnight. Within days, their clients could activate AI receptionists on their VoIP systems with:

• 24/7 multilingual call handling
• Call summaries, intelligent routing, and human escalation
• Industry-specific AI setups tailored to each client

Nexline’s clients reported higher satisfaction, reduced staffing costs, and faster customer response times — all with minimal setup.

Why Nexline Chose KickCall

KickCall is more than a solution provider — it's a partner in growth.

• KickCall supported Nexline with custom feature development and integration support tailored to their platform.
• Rather than simply reselling a product, Nexline became a value-added AI provider to their clients.
• KickCall’s flexible architecture allowed them to scale rapidly across customer accounts, industries, and languages.

“KickCall helped us stay ahead of the curve. We didn’t just add a feature — we added an entire AI product line under our own brand. Their team was hands-on, responsive, and committed to our success”