What You Get with KickCall + Zendesk
Automated Voice-Driven Ticket Logging: KickCall captures customer issues during phone calls and instantly creates structured tickets in Zendesk—saving time and avoiding errors.
Live Answers from Your Zendesk Help Center: Customers can get instant answers to common questions pulled directly from your Help Center articles—reducing dependency on human agents.
Always-On Call Support: KickCall responds to customer calls 24/7, providing reliable voice coverage during off-hours, high call volumes, or global operations.
Smart Call Routing: If a call requires personal assistance, KickCall intelligently transfers it to the right support agent or department, with full ticket context included.
Multilingual Conversations: Support a global audience—KickCall can detect and communicate in the customer’s language, enhancing inclusivity and professionalism.
Ticket Status via Voice: Customers can call in to check their ticket status, expected resolution time, or receive updates—no email threads or chatbots needed.
Lighten Your Support Team’s Load: By resolving repetitive questions and automating call-based ticketing, KickCall frees up your team to focus on complex customer issues.
Use Your Existing Phone Setup: KickCall integrates with your current business phone number or VoIP setup—no need to switch providers or hardware.
Quick, No-Code Activation: With direct Zendesk integration, you can go live in minutes—no engineering time required.
Real-World Use Cases
Omnichannel Support Enhancement: Add a natural voice channel to your Zendesk system and deliver the same quality experience by phone as you do by email, chat, or social.
High-Volume Call Handling: When your support line is flooded, KickCall answers every call instantly and filters what needs to be escalated—without keeping customers waiting.
Customer Self-Service by Phone: Enable customers to access information, troubleshoot issues, or get order updates via voice—no agent required.
Voice-Based Onboarding & Post-Sale Support: Handle setup questions, user guidance, or follow-ups automatically after purchase through a smart call experience.
Voice Reminders & Satisfaction Surveys: KickCall can send automated voice reminders, request post-resolution feedback, or follow up on unresolved tickets.
Why Growing Teams Use KickCall with Zendesk
Tightly Synced With Zendesk: All actions—ticket creation, updates, routing, and escalations—are synced live with your Zendesk instance, maintaining a seamless workflow.
Flexible, Custom Behavior: Design how KickCall responds to different call scenarios based on your own rules, tags, triggers, and support processes.
Human-Like Voice Experience: Unlike standard IVRs, KickCall understands natural language and holds smooth, conversational interactions with your customers.
Scales as You Grow: Whether you're supporting hundreds or thousands of calls per day, KickCall helps your team deliver fast, scalable, and professional support.
In Summary
KickCall + Zendesk gives your business an AI voice layer that understands, resolves, and routes customer calls intelligently—all while syncing directly with your support system. It’s the voice channel your team didn’t know it needed—until now.
