14+ workflows handled — out of the box
Every workflow below is live from day one — no setup scripts, no developer involvement required.
What your clinic gets with Kickcall + Oscar Pro
- An AI Receptionist That Speaks Oscar Pro's Language— Patients interact with your clinic the same way they do today, without any change to their experience. From provider schedules to appointment types to roster-based workflows, Kickcall understands how Oscar Pro clinics are structured.
- Live Oscar Pro Sync— Bookings, reschedules, and cancellations update in your Oscar Pro schedule in real time — no double entry, ever. One system, one source of truth.
- Voice-Ready Integration— Manages real-time provider availability, upcoming appointment slots, and complex scheduling rules without manual input.
- Agent Memory— Every call is personalized from the moment it begins. The AI receptionist already knows the context before the conversation starts.
- Spam Filtering— Block spam calls and reduce routine call volume by up to 80%, so your team can focus on patient care.
- Prescription Refill Routing— Patients call in for refills. Kickcall captures the request and notifies your medical office assistant — no hold times, no voicemail.
- Smart Escalation— Critical and complex calls are seamlessly transferred to the right team member in real time with complete context.
- New Patient vs Existing Patient Workflows— Existing patients book appointments over the phone. New patients are guided through intake — their information is captured and a note is created in Oscar Pro for your team.
- Custom Workflows— Beyond the core integration, custom workflows are available on request, subject to API availability.
- 24/7 Call Coverage— Never miss a patient call, even after hours, on weekends, or during statutory holidays.
- Telephony Integration— Kickcall integrates with your existing phone system, whether you're using RingCentral, Vonage, Zoom Phone, Google Voice, or a local VoIP provider.
- Natural Conversations in 42+ Languages— Patients can call in French, Punjabi, Hindi, Mandarin, and 37 more languages. Kickcall responds in the caller's language automatically.
- Reduced No-Shows— Automated confirmations and reminders keep your schedule full.
- More Revenue, Less Overhead— Fill more appointments without adding medical office assistant headcount.
Built for Canadian healthcare, with data privacy at its core
Canadian clinics carry a heightened responsibility when it comes to patient health information — and Kickcall is built to meet that standard. Kickcall operates in accordance with PIPEDA — Canada's federal private-sector privacy law — and is SOC 2 certified, providing independent verification of our security and privacy controls.
All patient voice interactions are encrypted end-to-end, and the connection to Oscar Pro uses secure, healthcare-grade API protocols. For full details, visit security.kickcall.ai.
Simple setup. Live in 48 hours.
We handle the setup. You focus on your patients. Three steps and your Oscar Pro AI receptionist is answering calls.
Frequently asked questions
1. Is Kickcall's integration officially approved by Oscar Pro?
Yes. Oscar Pro has officially approved Kickcall's API access, allowing us to securely connect with your Oscar Pro account.
2. Will Kickcall work with my existing phone system?
Kickcall integrates with your existing phone system and works alongside your telephony provider, whether you're using RingCentral, Vonage, Zoom Phone, Google Voice, or a local managed VoIP service provider.
3. Do I need to change my Oscar Pro workflows to use Kickcall?
No. Kickcall is built to work around how your clinic already operates — it fits into your Oscar Pro workflows without any reconfiguration, staff retraining, or changes to your scheduling processes.
4. Can Kickcall handle calls in French, Punjabi, Hindi, and Mandarin?
Yes. Kickcall supports 42+ languages and regional accents — including French, Punjabi, Hindi, and Mandarin. The AI receptionist automatically detects the caller's language and responds accordingly, so every patient in your community is served in the language they're most comfortable with.
5. Can Kickcall book appointments and handle refill requests in Oscar Pro?
Yes. Kickcall checks your live Oscar Pro schedule, offers available slots, and books appointments directly in your calendar. Refill requests are captured and routed to your medical office assistant — no hold times, no voicemail, no manual entry.
6. How does Kickcall handle new patients vs existing patients?
Kickcall supports custom intake workflows. Existing patients can book appointments over the phone. New patients are guided through an intake flow — their information is captured and a note is created in Oscar Pro for your team to follow up, keeping your roster-based workflows intact.
7. How do you handle data security?
Kickcall is PIPEDA compliant and SOC 2 certified. All voice interactions are end-to-end encrypted. For further details, visit security.kickcall.ai. Your data stays yours — always.
8. Do I need to manually update Kickcall when my schedule changes in Oscar Pro?
No. Kickcall reads your schedule from Oscar Pro in real time. Any changes to provider schedules, office hours, or appointment availability are automatically reflected in Kickcall. Simply update your schedule in Oscar Pro, and Kickcall stays in sync.
9. How quickly can my clinic go live?
Most clinics are live within 48 hours. Kickcall connects to Oscar Pro with a no-code setup, and your dedicated account manager is with you every step of the way.
10. Is there a long-term contract?
No. There is no long-term contract — you can cancel at any time with no cancellation fees and no penalties.
11. Do you sign a Business Associate Agreement (BAA)?
Yes. Kickcall signs a Business Associate Agreement (BAA) upon request. Contact your dedicated account manager to request one at any time.
