What You Get with Kickcall + Open Dental
Kickcall is built to handle the real call volume dental front desks face every day. Here's what practices get out of the box:
- Appointment booking, rescheduling, and cancellations by voice — patients call and manage appointments naturally, no portals or apps needed
- Live sync with Open Dental — every booking and update reflects instantly in your Open Dental schedule
- 24/7 call handling — every patient call is answered on the first ring, whether it's lunch hour, evenings, weekends, or holidays
- Intelligent escalation to human staff — complex or sensitive calls are automatically routed to your front desk or on-call team
- Lab and treatment status inquiries — patients can check lab work, insurance updates, or treatment progress through automated voice response
- Multilingual voice support — Kickcall identifies and responds in the patient's preferred language, ideal for diverse communities
- Up to 80% reduction in front desk call volume — automate repetitive phone interactions so your team stays focused on chairside care
- Automated recall and reminder calls — bring patients back with smart voice-based reminders that reduce no-shows and fill open slots
- Spam filtering and smart call routing — genuine patient calls always get priority
- Quick, no-code setup — Kickcall connects with Open Dental in minutes, with no technical overhead or training required
Private, Compliant, and Built for Dental Practices
Patient confidentiality is at the core of how Kickcall is built. Kickcall is fully HIPAA, PHIPA, and PIPEDA compliant — covering the privacy standards dental practices need across the US and Canada. All voice interactions are encrypted end-to-end, and the connection to Open Dental uses secure, healthcare-grade protocols to protect your patients' data at every step. As an authorized Open Dental third-party vendor, Kickcall meets the integration and compliance standards Open Dental requires of all approved partners.
Why Dental Offices Choose Kickcall with Open Dental?
Dental clinics don't just choose Kickcall for the features — they choose it because it fits naturally into the system they already rely on:
- Purpose-built for Open Dental workflows — no disruption to how your practice already operates
- Handles high call volumes without adding front desk headcount
- Reduces patient wait times and phone frustration with instant, always-on response
- Scales from solo practices to multi-location clinics as your organization grows
- Speaks multiple languages to serve every patient in your community better
- Improves patient retention and satisfaction through consistent, professional communication
FAQ's
1. Is Kickcall an officially approved integration for Open Dental?
Yes. Kickcall is listed as an authorized third-party vendor on the Open Dental vendor directory — meaning the integration is reviewed and approved directly by Open Dental.
2. Will Kickcall work with my existing Open Dental setup?
Yes. Kickcall connects directly with Open Dental and syncs appointment bookings, reschedules, and cancellations in real time — no manual entry or workflow changes needed from your team.
3. Is patient data safe when using Kickcall with Open Dental?
Absolutely. Kickcall is fully HIPAA, PHIPA, and PIPEDA compliant. All voice interactions are encrypted and handled using secure, healthcare-grade protocols that meet Open Dental's integration standards.
4. Can Kickcall answer patient calls outside of office hours?
Yes. Kickcall operates 24/7 — patient calls are answered and appointments are booked even after hours, on weekends, and during holidays, without any staff involvement.
5. How much can Kickcall reduce front desk call volume for Open Dental practices?
Dental clinics using Kickcall typically see up to 80% reduction in routine front desk calls, freeing staff to focus on in-chair patient care rather than repetitive phone handling.
