What You Get with KickCall + Freshdesk
Voice-Based Ticket Creation: KickCall listens to customer issues in natural language and creates detailed support tickets directly in Freshdesk—no need for manual input.
Instant Query Resolution from Knowledge Base: KickCall can access and read your Freshdesk knowledge base to provide accurate, real-time answers to common questions—reducing ticket volume and agent load.
24/7 Call Support: Customers can get help any time, even during nights, weekends, or holidays. KickCall ensures your support line is always responsive.
Smart Escalation to Human Agents: When a conversation requires human attention, KickCall intelligently routes the call to the right support agent with full context.
Multilingual Support: Serve global customers with ease. KickCall detects and communicates in the caller’s preferred language.
Reduce Support Team Workload: Offload repetitive queries and first-level support so your agents can focus on solving complex issues.
Works with Your Existing Phone System: KickCall integrates with your current phone number or VoIP solution—no hardware or number changes required.
Real-Time Ticket Updates: KickCall can update existing tickets, share ticket status, or notify customers about resolutions—all through a simple voice call.
Go Live in Minutes: With a quick, no-code connection to Freshdesk, KickCall is ready to enhance your support operations right away.
Use Cases for Support Teams
Automated First-Line Support: Answer FAQs, share policy details, and resolve common technical issues without involving a human agent.
After-Hours Support Coverage: Keep your support open 24/7—even when your team isn’t. KickCall ensures no call is ever missed.
Faster Ticket Triage: Gather key information through voice and auto-categorize tickets inside Freshdesk for faster response and routing.
Status Updates by Phone: Allow customers to check ticket progress, resolution notes, or expected turnaround times via voice—no need to call or email manually.
Proactive Follow-Ups: Use KickCall for post-resolution follow-ups or satisfaction surveys, all powered by voice automation.
Why Businesses Choose KickCall with Freshdesk
Fully Synced with Your Helpdesk: KickCall reads and writes directly to your Freshdesk account, ensuring all tickets, notes, and updates are up to date in real time.
Customizable Voice Behavior: Train KickCall with your specific workflows, escalation rules, and knowledge base so it fits your support experience perfectly.
Better Customer Experience: Voice feels natural and human-like, helping customers feel heard—even if no one from your team picks up the phone.
Scalable for Growing Teams: Whether you have 3 agents or 300, KickCall and Freshdesk grow with you—supporting high volumes without sacrificing quality.
In Summary
KickCall + Freshdesk gives your business a powerful AI receptionist that can answer, resolve, and escalate customer calls—all fully integrated with your helpdesk. It’s fast, smart, and built to reduce support costs while boosting satisfaction.
