14+ workflows handled — out of the box
Every workflow below is live from day one — no setup scripts, no developer involvement required.
What your clinic gets with Kickcall?
- An AI Receptionist That Speaks Avaros's Language— Patients interact with your clinic the same way they do today, without any change to their experience. From provider schedules to appointment types to roster-based intake workflows, Kickcall understands how Avaros clinics are structured.
- Live Avaros Sync— Bookings, reschedules, and cancellations update in your Avaros schedule in real time via Kickcall's custom-built connector — no double entry, ever. One system, one source of truth.
- Spam Filtering— Block spam calls and reduce routine call volume by up to 80%, so your team can focus on patient care.
- Voice-Ready Integration— Manages real-time provider availability, upcoming appointment slots, and scheduling rules — without any manual input from your team.
- Agent Memory— Every call is personalized from the moment it begins. The AI receptionist already knows the patient's context before the conversation starts.
- Prescription Refill Routing— Patients call in for refills. Kickcall captures the request and notifies your medical office assistant — no hold times, no voicemail.
- Smart Escalation— Critical and complex calls are seamlessly transferred to the right team member in real time with complete context.
- Custom Workflows— Beyond the core integration, custom workflows are available on request.
- 24/7 Call Coverage— Never miss a patient call, even after hours, on weekends, or during statutory holidays.
- Telephony Integration— Kickcall integrates with your existing phone system, whether you're using RingCentral, Vonage, Zoom Phone, Google Voice, or a local VoIP provider.
- Natural Conversations in 42+ Languages— Patients can call in French, Punjabi, Hindi, Mandarin, Arabic, Urdu, Tagalog, and 35 more languages. Kickcall responds in the caller's language automatically.
- Reduced No-Shows— Automated confirmations and reminders keep your schedule full and reduce missed appointments.
- More Revenue, Less Overhead— Fill more appointments without adding medical office assistant headcount.
Built for Canadian healthcare, with data privacy at its core
Canadian clinics carry a heightened responsibility when it comes to patient health information — and Kickcall is built to meet that standard. Kickcall operates in accordance with PIPEDA — Canada's federal private-sector privacy law — and aligns with PHIPA, Ontario's health information privacy legislation. Kickcall is also SOC 2 certified, providing independent verification of our security and privacy controls. Avaros itself is SOC 2 Type II certified, so your end-to-end data handling meets the same high standard throughout.
All patient voice interactions are encrypted end-to-end, and the connection to Avaros uses secure, healthcare-grade protocols via Kickcall's custom-built connector. For full details, visit security.kickcall.ai.
Simple setup. Live in 48 hours.
We handle the setup. You focus on your patients. Three steps and your Avaros AI receptionist is answering calls.
Frequently asked questions
1. How does Kickcall connect to Avaros?
Kickcall connects to Avaros through a custom API integration, allowing us to securely connect with your Avaros account.
2. Will Kickcall work with my existing phone system?
Kickcall integrates with your existing phone system and works alongside your telephony provider, whether you're using RingCentral, Vonage, Zoom Phone, Google Voice, or a local managed VoIP service provider.
3. Do I need to change my Avaros workflows to use Kickcall?
No. Kickcall is built to work around how your clinic already operates — it fits into your Avaros workflows without any reconfiguration, staff retraining, or changes to your scheduling processes. Avaros continues to be your source of truth.
4. Can Kickcall handle calls in French, Punjabi, Hindi, and Mandarin?
Yes. Kickcall supports 42+ languages and regional accents — including French, Punjabi, Hindi, Mandarin, Arabic, Urdu, and Tagalog. The AI receptionist automatically detects the caller's language and responds accordingly, so every patient in your community is served in the language they're most comfortable with.
5. Can Kickcall book appointments and handle refill requests in Avaros?
Yes. Kickcall checks your live Avaros schedule, offers available slots, and books appointments directly in your calendar. Refill requests are captured and routed to your medical office assistant — no hold times, no voicemail, no manual entry.
6. How does Kickcall handle new patients vs existing patients?
Kickcall supports custom intake workflows. Existing patients can book appointments over the phone. New patients are guided through an intake flow — their information is captured and a note is created in Avaros for your team to follow up, keeping your roster-based workflows intact.
7. Does Kickcall complement Avaros's built-in online booking?
Yes — they cover different channels. Avaros's online booking handles patients who prefer to self-serve digitally. Kickcall handles patients who prefer to call. Together they ensure your clinic is reachable 24/7, across every channel your patients use.
8. How do you handle data security?
Kickcall is PIPEDA compliant, PHIPA-aligned, and SOC 2 certified. Avaros is independently SOC 2 Type II certified. All voice interactions are end-to-end encrypted, both at rest and in transit. All clinic and patient data is securely stored in Canada. For further details, visit security.kickcall.ai Your data stays yours — always.
9. Do I need to manually update Kickcall when my schedule changes in Avaros?
No. Kickcall reads your schedule from Avaros in real time via the custom connector. Any changes to provider schedules, office hours, or appointment availability are automatically reflected. Simply update your schedule in Avaros, and Kickcall stays in sync.
10. How quickly can my clinic go live?
Most clinics are live within 48 hours. Kickcall's setup is handled by your dedicated account manager — no developer involvement needed on your end.
11. Is there a long-term contract?
No. There is no long-term contract — you can cancel at any time with no cancellation fees and no penalties.
12. Do you sign a Business Associate Agreement (BAA)?
Yes. Kickcall signs a Business Associate Agreement (BAA) upon request. Contact your dedicated account manager to request one at any time.
