14+ Workflows Handled — Out of the Box
Every workflow below is live from day one — no setup scripts, no developer involvement required.
What Your Practice Gets with Kickcall + Cliniko
- An AI Receptionist That Speaks Cliniko's Language— Patients interact with your practice the same way they do today — booking, rescheduling, canceling appointments, and getting answers to routine questions without any change to their experience. From appointment types to practitioner schedules to treatment note workflows, Kickcall understands how Cliniko allied health practices are structured across every discipline.
- Live Cliniko Sync— Bookings, reschedules, and cancellations update in your Cliniko schedule in real time. No double entry. One source of truth.
- Practitioner Schedule Management— Kickcall reads your live Cliniko practitioner availability and only offers slots that match your appointment type rules and session durations.
- Discipline-Ready-workflow— Kickcall is configured for your discipline's specific workflows — physiotherapy, chiropractic, osteopathy, psychology, podiatry, occupational therapy, speech pathology, massage therapy, and more.
- Agent Memory— Every call is personalized from the moment it begins. The AI receptionist already knows the patient context before the conversation starts.
- Spam Filtering— Block spam calls and reduce routine call volume by up to 80%, so your team can focus on patient care.
- Automated Recall & Reactivation— Voice reminders for follow-up visits, ongoing treatment courses, and overdue check-ins to keep your schedule full and protect practice revenue.
- Smart Escalation— Critical and complex calls are seamlessly transferred to the right team member in real time with complete context.
- Natural Conversations— Patients can ask real questions like "What's the earliest slot with my physio?" or "Can I book a new patient appointment?" and get accurate, real-time answers.
- Custom Workflows— Beyond the core integration, custom workflows are available on request, subject to API availability.
- 24/7 Call Coverage— Never miss a patient call, even after hours, on weekends, or during holidays.
- Telephony Integration— Kickcall integrates with your existing phone system and works alongside your telephony provider, whether you're using RingCentral, Vonage, Zoom Phone, Google Voice, or a local managed VoIP service provider.
- Multilingual Support— Automatically responds in the caller's language — 42+ languages and accents supported, ideal for the diverse patient communities allied health practices serve across the US, Australia, UK, and Canada.
- More Revenue, Less Overhead— Fill more appointments without adding front office headcount.
Built for Healthcare, with Data Privacy at its Core
Allied health practices running on Cliniko carry a serious responsibility when it comes to patient data — and Kickcall is built to meet that standard. Kickcall is fully HIPAA and SOC 2 compliant for US practices, and PIPEDA compliant for Canadian practices — covering the privacy and security requirements allied health practitioners must uphold across every region Cliniko operates in.
All voice interactions are end-to-end encrypted, and Kickcall's integration with Cliniko is secured to protect patient data at every step. For full details, visit security.kickcall.ai.
Simple Setup. Live in 48 Hours.
We handle the setup. You focus on your practice. Three steps and your Cliniko AI receptionist is answering patient calls.
Frequently Asked Questions
1. Is Kickcall's integration officially approved by Cliniko?
Yes. Cliniko has officially approved Kickcall's API access, allowing us to securely connect with your Cliniko account.
2. Will Kickcall work with my existing phone system?
Kickcall integrates with your existing phone system and works alongside your telephony provider, whether you're using RingCentral, Vonage, Zoom Phone, Google Voice, or a local managed VoIP service provider.
3. Do I need to change my Cliniko workflows to use Kickcall?
No. Kickcall is built to work around how your practice already operates — it fits into your Cliniko workflows without any reconfiguration, staff retraining, or changes to your scheduling processes.
4. How does Kickcall connect with Cliniko?
Kickcall integrates with Cliniko using the official Cliniko API. There is no need to install any additional sync software or apps on your system — the integration is fully cloud-based and no-code from your side.
5. Can Kickcall book, reschedule, and cancel appointments in Cliniko?
Yes. When a patient calls, Kickcall checks your live Cliniko schedule, offers available appointment slots, and books the appointment in your Cliniko calendar. Rescheduling and cancellations are handled the same way. Your front office staff can see every change instantly, just as if a staff member had made it.
6. Which allied health disciplines does Kickcall support with Cliniko?
Kickcall works with any discipline running on Cliniko — including physiotherapy, chiropractic, osteopathy, psychology, podiatry, occupational therapy, speech pathology, massage therapy, exercise physiology, and dietetics. The AI receptionist is configured to your discipline's appointment types, session durations, and intake workflows.
7. Do I need to manually update Kickcall when my schedule changes in Cliniko?
No. Kickcall reads your schedule from Cliniko in real time. Any changes to practitioner schedules, operating hours, or appointment availability are automatically reflected in Kickcall. Simply update your schedule in Cliniko, and Kickcall stays in sync.
8. Is patient data handled securely?
Yes. Kickcall is fully HIPAA and SOC 2 compliant for US practices, and PIPEDA compliant for Canadian practices. All voice interactions are end-to-end encrypted. For full details, visit security.kickcall.ai.
9. How quickly can my practice go live?
Most practices are live within 48 hours. Kickcall connects to Cliniko with a no-code setup, and your dedicated account manager is with you every step of the way.
10. Is there a long-term contract?
No. There is no long-term contract — you can cancel at any time with no cancellation fees and no penalties.
11. Do you sign a Business Associate Agreement (BAA)?
Yes. Kickcall signs a Business Associate Agreement (BAA) upon request, as required for HIPAA-covered practices using Cliniko in the US.
12. Does Kickcall support multi-location Cliniko practices?
Yes. Kickcall supports multi-location practices and allied health groups running Cliniko. Each location can have its own AI receptionist configuration, or you can manage multiple sites from a single account — depending on your practice structure.
