What You Get with Kickcall + ConnectWise
- Voice-Based Ticket Creation: Kickcall understands client issues in natural language and automatically creates detailed service tickets inside ConnectWise—capturing caller details, issue summaries, priority levels, and timestamps without manual effort.
- Intelligent Issue Classification & Prioritization: Kickcall identifies the nature of the request (incident, service request, outage, follow-up) and assigns the appropriate category, urgency, or queue—helping your team respond faster and more accurately.
- 24/7 MSP Call Coverage: Provide round-the-clock support without staffing overnight shifts. Kickcall ensures client calls are answered after hours, on weekends, and during holidays—while maintaining consistent service quality.
- Smart Escalation to On-Call Technicians: For critical issues or emergencies, Kickcall can instantly route calls to the right on-call engineer, escalation group, or duty manager—sharing full context before the call is transferred.
- Multilingual Voice Support for Global Clients: Kickcall can detect and respond in the caller’s preferred language, allowing MSPs and IT service teams to support multilingual clients without language barriers—while logging every interaction accurately inside ConnectWise.
- Reduce Technician Interruptions: By handling first-level intake and repetitive requests, Kickcall minimizes call disruptions so technicians can stay focused on resolving tickets instead of answering phones
- Works with Your Existing Phone & VoIP Setup: Kickcall integrates seamlessly with your existing phone numbers and VoIP systems—no hardware changes, no number porting required.
- Real-Time Ticket Updates by Voice: Clients can call in to check ticket status, receive updates, or confirm resolutions. Kickcall can read ticket progress and log notes directly into ConnectWise during the call.
- Fast, No-Code Setup: Kickcall connects quickly with ConnectWise, allowing MSPs and IT teams to go live without complex configurations or development work.
Why MSPs Choose Kickcall with ConnectWise?
- Deeply Aligned with MSP Workflows: Kickcall is built to match MSP realities—on-call rotations, SLAs, recurring clients, and high call volumes—making it a natural extension of ConnectWise.
- Fully Synced Service Desk Data: Kickcall reads and writes directly to ConnectWise, ensuring tickets, notes, and updates stay accurate and up to date in real time.
- Better Client Experience: Clients get instant, professional voice responses instead of voicemail—creating trust and reducing frustration during critical IT moments.
- Scales with Your MSP Growth: Whether you support 10 clients or 1,000, Kickcall scales effortlessly alongside your ConnectWise environment—without adding headcount
