What Your Practice Gets with Kickcall + Covetrus VetSuite
- An AI Receptionist That Speaks VetSuite's Language — Clients interact with your practice the same way they do today, without any change to their experience. From patient records to appointment types to care plans, Kickcall understands how VetSuite-run practices are structured.
- Live VetSuite Sync — Bookings, reschedules, and cancellations update in your VetSuite calendar in real time — no double entry, ever. Everything the AI does reflects instantly in VetSuite. One system, one source of truth.
- Schedule & Care Plan Compatible — Kickcall understands your veterinarians' schedules, appointment types, and wellness care plans — only booking the right visit with the right provider.
- Agent Memory — Every call is personalized from the moment it begins. The AI receptionist already knows the client's pet and visit history and preferred veterinarian before the conversation starts.
- Spam Filtering — Block spam calls and reduce routine call volume by up to 80%, so your team can focus entirely on patient care.
- Recall & Reminder Outreach — Voice reminders for wellness visits, vaccines, and overdue care help reduce no-shows and keep patients on track.
- Smart Escalation — Animal medical emergencies and complex clinical or billing questions are never handled by the AI directly — they're immediately escalated to the appropriate team member or on-call veterinarian, with complete context.
- Natural Conversations — Clients can ask real questions like "Is my dog's prescription ready for pickup?" or "What's the earliest opening for a wellness exam?" and get accurate, real-time answers.
- Custom Workflows — Beyond the core integration, custom workflows are available on request, subject to Covetrus VetSuite approval.
- 24/7 Call Coverage — Never miss a client call, even after hours, on weekends, or during busy clinic hours.
- Telephony Integration — Kickcall integrates with your existing phone system, whether you're using RingCentral, Vonage, Zoom Phone, Google Voice, or a local VoIP provider.
- Multilingual Support — Automatically responds in the caller's language, ideal for the diverse client populations veterinary practices serve.
- Reduced No-Shows — Automated confirmations and reminders keep your schedule full.
- More Revenue, Less Overhead — Fill more appointment slots and grow care plan enrollment without adding front-desk headcount.
Secure and Built for Veterinary Practices
Client and patient confidentiality is core to how Kickcall is built. Kickcall is SOC 2 certified, and all voice interactions are end-to-end encrypted. It's worth noting that animal patient records aren't subject to HIPAA, which protects human health information — but Kickcall still applies the same rigorous security standards to every interaction. For Canadian practices, Kickcall is PIPEDA-ready, covering the privacy standards that apply to client and owner personal information.
The Kickcall-built connector communicates with VetSuite through secure channels, so your practice and client data stays protected at every step of every call. Visit security.kickcall.ai for full details.
Frequently Asked Questions
1. How does Kickcall connect with Covetrus VetSuite?
Kickcall connects with VetSuite through a secure integration, subject to Covetrus VetSuite approval — allowing us to safely sync with your practice's calendar and client records.
2. Will Kickcall work with my existing phone system?
Yes. Kickcall integrates with your existing phone system and works alongside your telephony provider, whether you're using RingCentral, Vonage, Zoom Phone, Google Voice, or a local managed VoIP service provider.
3. Do I need to change my VetSuite workflows to use Kickcall?
No. Kickcall is built to work around how your practice already operates — it fits into your VetSuite workflows without any reconfiguration, staff retraining, or changes to your scheduling setup.
4. Can Kickcall book, reschedule, and cancel appointments in VetSuite?
Yes. When a client calls, Kickcall checks your live VetSuite schedule, offers available slots, and books the appointment in your calendar. Rescheduling and cancellations are handled the same way. Your team sees every change instantly, just as if a staff member had made it.
5. How does Kickcall handle emergency or urgent animal health calls?
Kickcall does not attempt to provide clinical guidance. Any call involving a possible animal medical emergency is immediately escalated to your team or on-call veterinarian, with full context provided.
6. How do you handle data security?
Kickcall is SOC 2 certified and all voice interactions are end-to-end encrypted. Kickcall is also PIPEDA-ready for Canadian practices. For further details, visit security.kickcall.ai. Your data stays yours — always.
7. Do I need to manually keep Kickcall updated when my schedule changes?
No. Kickcall reads your schedule from VetSuite in real time. Any changes to veterinarian availability or office hours are automatically reflected in Kickcall. Simply update your schedule in VetSuite, and Kickcall stays in sync.
8. How long does onboarding take for VetSuite practices?
Most practices are live within 48 hours. Custom or deeper integrations that require Covetrus VetSuite approval may take additional time. Your dedicated account manager will keep you informed at every step.
9. Is there a long-term contract?
No. There is no long-term contract — you can cancel at any time with no cancellation fees and no penalties.
