14+ workflows handled — out of the box
Every workflow below is live from day one — no setup scripts, no developer involvement required.
What your practice gets with Kickcall + eClinicalWorks
- An AI Receptionist That Speaks eClinicalWorks' Language— Patients interact with your practice the same way they do today, without any change to their experience. From provider schedules to appointment types to specialty-specific booking rules, Kickcall understands how eClinicalWorks practices are structured.
- Live eClinicalWorks Sync— Bookings, reschedules, and cancellations update in your eClinicalWorks schedule in real time — no double entry, ever. Everything the AI does reflects instantly in eClinicalWorks. One system, one source of truth.
- Multi-Specialty & Multi-Location Ready Workflows— Each location or department has its own scheduling rules, provider configurations, and call workflows — all running on the same eClinicalWorks platform.
- Spam Filtering— Block spam calls and reduce routine call volume by up to 80%, so your team can focus on patient care.
- Prescription Refill Routing— Patients call in for refills. Kickcall captures the request and routes it to the right staff member — no hold times, no voicemail.
- Agent Memory— Every call is personalized from the moment it begins. The AI receptionist already knows the patient's context before the conversation starts.
- Smart Escalation— Complex, urgent, or clinically sensitive calls are seamlessly transferred to the right team member in real time with complete context.
- Natural Conversations— Patients can ask real questions like "What's the earliest available appointment?" or "Can I book with my last provider?" and get accurate, real-time answers.
- Custom Workflows— Beyond the core integration, custom workflows are available on request.
- 24/7 Call Coverage— Never miss a patient call, even after hours, on weekends, or during lunch breaks.
- Telephony Integration— Kickcall works with your existing phone system, whether you're using RingCentral, Vonage, Zoom Phone, Google Voice, or a local VoIP provider.
- Multilingual Support— Automatically responds in the caller's language — 42+ languages supported, essential for the diverse patient populations FQHCs and primary care practices serve.
- Reduced No-Shows— Automated confirmations and reminders keep your schedule full.
- More Revenue, Less Overhead— Fill more appointments without adding front office headcount.
Built for healthcare, with data privacy at its core
Practices on eClinicalWorks manage some of the most sensitive patient health information in ambulatory care — and Kickcall is built to protect it at every layer. Kickcall is fully HIPAA compliant and SOC 2 certified, covering the privacy and security requirements that independent practices, multi-specialty groups, FQHCs, and enterprise health systems must uphold across the US. All patient voice interactions are end-to-end encrypted, and the Kickcall-built connector communicates with eClinicalWorks through secure channels — so your patients' personal and clinical health information stays protected at every step of every call.
Kickcall signs a Business Associate Agreement (BAA) upon request. Visit security.kickcall.ai for full details.
Simple setup. Live in 48 hours.
We handle the setup. You focus on your practice. Three steps and your AI voice receptionist is answering patient calls.
Frequently asked questions
1. How does Kickcall connect with eClinicalWorks?
Kickcall built a custom connector for eClinicalWorks via NexHealth — designed and actively maintained by the Kickcall team. This connector gives Kickcall secure, real-time access to your eClinicalWorks appointment book, patient records, and provider schedules.
2. Will Kickcall work with my existing phone system?
Kickcall integrates with your existing phone system and works alongside your telephony provider, whether you're using RingCentral, Vonage, Zoom Phone, Google Voice, or a local managed VoIP service provider.
3. Do I need to change my eClinicalWorks workflows to use Kickcall?
No. Kickcall is built to work around how your practice already operates — it fits into your eClinicalWorks workflows without any reconfiguration, staff retraining, or changes to your scheduling processes.
4. Can Kickcall book, reschedule, and cancel appointments in eClinicalWorks?
Yes. When a patient calls, Kickcall checks your live eClinicalWorks schedule, offers available appointment slots, and books the appointment directly in your eClinicalWorks calendar. Rescheduling and cancellations are handled the same way. Your front office staff can see every change instantly, just as if a staff member had made it.
5. Does Kickcall work for multi-specialty groups and FQHCs on eClinicalWorks?
Yes. Kickcall is built to handle the complexity of multi-location and multi-specialty operations. Each location or department can have its own call handling rules, scheduling configurations, and escalation paths — all running on the same eClinicalWorks platform.
6. How do you handle data security?
Kickcall is fully HIPAA compliant and SOC 2 certified. All voice interactions are end-to-end encrypted. For further details, visit security.kickcall.ai. Your data stays yours — always.
7. Do I need to manually keep Kickcall updated when my schedule or office hours change?
No. Kickcall reads your schedule from eClinicalWorks in real time. Any changes to provider schedules, office hours, or appointment availability are automatically reflected in Kickcall. Simply update your schedule in eClinicalWorks, and Kickcall stays in sync.
8. Do you support outbound calls?
Yes. Outbound calling is currently in pilot. Use cases include filling last-minute appointment slots, auto-recall reminders, and appointment reminders. Reach out to your dedicated account manager to learn more or join the pilot.
9. How long does onboarding take for eClinicalWorks practices?
Most eClinicalWorks practices are live within 48 hours. If custom workflows are needed for your specialty or practice configuration, it may take additional time. Your dedicated account manager will keep you informed at every step.
10. Is there a long-term contract?
No. There is no long-term contract — you can cancel at any time with no cancellation fees and no penalties.
11. Do you sign a Business Associate Agreement (BAA)?
Yes. Kickcall signs a Business Associate Agreement (BAA) upon request. Contact your dedicated account manager to request one at any time.
