What You Get with Kickcall + Epic EHR
Kickcall is built around the operational realities that hospitals and health systems on Epic face every day — high inbound call volumes across multiple departments, complex patient communication needs, and administrative teams stretched across too many responsibilities. Here's what your health system gets from day one:
- Appointment booking, rescheduling, and cancellations by voice — patients manage their visits naturally over the phone, fully synced with Epic's scheduling workflows in real time
- Direct integration with your existing phone infrastructure — works with your current landline or enterprise VoIP system and performs scheduling actions directly within Epic without disrupting existing IT operations
- 24/7 call handling — every patient call is answered instantly across all departments, even on weekends, holidays, and after hours, without exception
- Intelligent escalation to the right team — urgent, complex, or clinically sensitive calls are routed immediately to the appropriate department, on-call provider, or care coordinator without friction
- Lab, test, and referral status updates by voice — patients can check the status of reports, referrals, or follow-ups without tying up clinical support or front desk staff
- Multilingual voice support — automatically detects the caller's language and responds appropriately, essential for the large and diverse patient populations major health systems serve
- Up to 80% reduction in routine inbound call volume across departments, freeing administrative and clinical support teams for higher-value patient interactions
- Automated recall and reminder calls — reduce no-shows, improve appointment compliance, and keep schedules consistently full across every facility and department
- Real-time call summaries capturing caller context, patient need, urgency level, and recommended next steps — delivered directly to the relevant team
Secure, Compliant, and Built for Enterprise Healthcare
Health systems on Epic operate under the most rigorous data security, privacy, and governance standards in healthcare — and Kickcall is built to meet that standard at every layer. Kickcall is fully HIPAA, PIPEDA, and SOC 2 compliant, covering the privacy, security, and auditability requirements that hospitals and health systems must uphold across the United States and Canada. All patient voice interactions are encrypted end-to-end and handled with the same diligence your organization applies to its clinical documentation, EHR records, and enterprise IT governance — giving your health system, your clinical staff, and your patients confidence at every touchpoint.
Why Health Systems Choose Kickcall with Epic?
Health systems on Epic choose Kickcall because the operational challenge is consistent regardless of size — patient call volumes that exceed what administrative teams can handle, calls going unanswered during peak hours, and communication gaps that create friction between patients and the care they need:
- Adds voice-first call automation that works directly within Epic's existing scheduling and patient management workflows — no duplicate entry, no tool switching, no operational disruption
- Reduces call center and front desk pressure while improving response speed and consistency across every patient touchpoint
- Built for the scale Epic serves — from regional medical centers and outpatient networks to large academic health systems and integrated delivery networks
- Improves patient access and satisfaction through professional, always-available voice communication that reflects the standard your health system is built on
- Frees administrative and clinical support teams to focus on in-facility patient experience and care coordination rather than repetitive call handling
- Scales seamlessly across departments and locations — whether you operate 10 facilities or 200, Kickcall absorbs call volume without adding headcount
FAQs
1. How does Kickcall work with Epic EHR?
Kickcall connects with Epic's scheduling and patient management workflows to handle inbound patient calls, manage appointments, and deliver reminders — all synced in real time across your health system.
2. Is Kickcall suitable for large health systems and multi-site hospital networks on Epic?
Yes. Kickcall is built for enterprise-scale, multi-site operations — each hospital, department, or location can have its own call handling rules, scheduling configurations, and escalation paths while running on the same Epic platform.
3. Is patient data handled securely through Kickcall?
Absolutely. Kickcall is fully HIPAA, PIPEDA, and SOC 2 compliant. All voice interactions are encrypted and handled with healthcare-grade security protocols, ensuring your patients' personal and clinical health information stays protected at every step.
4. Can Kickcall handle after-hours patient calls for Epic health systems?
Yes. Kickcall operates 24/7 — patient calls are answered and appointment requests are managed after hours, on weekends, and during holidays, ensuring your health system never misses a patient communication opportunity.
5. Can Kickcall adapt to the workflows and governance requirements of our Epic environment?
Yes. Whether you operate a regional medical center, a multi-specialty outpatient network, an academic medical center, or a large integrated delivery network, Kickcall can be configured to match your exact Epic workflows, departmental escalation rules, and patient communication standards.
