What You Get with Kickcall
- Appointment Management by Voice – Patients can book, reschedule, or cancel appointments by phone using simple voice commands—no apps or logins required.
- Works with Your Existing Phone System – Kickcall connects with landlines or VoIP and updates appointment schedules and patient data in Epic automatically.
- 24/7 Call Handling – Every patient call is answered instantly, including after-hours, weekends, and holidays.
- Human Escalation for Complex Cases – Calls requiring staff attention are routed directly to the appropriate department or on-call care team.
- Lab, Test, and Referral Status via Phone – Let patients check the status of reports, referrals, or test results without needing staff intervention.
- Multilingual Support Built In – Kickcall automatically detects and responds in the caller’s preferred language—ideal for large, diverse patient populations.
- Never Miss a Call – Ensure every inbound call is answered in real time to avoid missed care opportunities or lost revenue.
- Reduce Frontline Workload by Up to 80% – Automate scheduling, reminders, and FAQs so your team can focus on care delivery.
- Fast, Secure Integration – Epic-compatible connection through API or HL7/FHIR standards with no additional development needed.
- Automated Recalls and Voice Reminders – Keep patients on track with proactive, AI-driven voice messaging for recalls and follow-ups.
Enterprise-Grade Security & Compliance
Kickcall follows industry best practices for security and privacy. Our Epic integration supports HIPAA, PHIPA, PIPEDA, and other regulatory standards. All communication is encrypted, fully auditable, and aligned with enterprise healthcare IT requirements.
Why Health Systems Choose Kickcall with Epic
- Ideal for large hospitals, specialty practices, outpatient departments, and telehealth clinics
- Reduces inbound call pressure without expanding call center teams
- Ensures better patient experience and access—even outside clinic hours
- Scales across multi-site organizations with consistent service
- Supports multilingual engagement for better inclusivity and compliance
- Integrates into Epic workflows without disrupting existing operations
- Enhances scheduling, triage, and follow-up with intelligent automation
