What You Get with Kickcall
- Appointment Management by Voice – Patients can book, cancel, or reschedule appointments over the phone using natural language—no apps or logins needed.
- Connects to Your Clinic’s Phone System – Kickcall works with your current phone number or VoIP setup and performs scheduling actions directly in HealthQuest.
- 24/7 Call Coverage – Every call is answered automatically—during office hours, lunch breaks, evenings, weekends, and holidays.
- Escalation to Staff When Needed – Complex or urgent calls are instantly routed to your front desk or on-call provider without delay.
- Lab and Report Status Updates – Patients can call in to check on labs or report availability without staff intervention.
- Multilingual Phone Support – Kickcall detects the caller’s language and responds appropriately, ensuring clear communication for diverse patient populations.
- No Missed Calls – All incoming calls are answered promptly to prevent lost appointments and missed patient opportunities.
- Reduce Front Desk Workload by Up to 80% – Automate routine phone tasks to free your staff for in-office patient care.
- Fast, No-Code Integration – Kickcall connects to HealthQuest in minutes—no developer resources required.
- Automated Recall and Follow-Up Reminders – Send automated voice reminders to help patients stay on schedule and improve clinic revenue.
Secure, Compliant, and Practice-Ready
Kickcall uses secure, encrypted communication channels and is fully compliant with HIPAA (for U.S. practices) and PIPEDA/PHIPA (when applicable in Canada). Our integration with HealthQuest maintains patient privacy and adheres to healthcare data security standards, keeping all interactions safe and compliant.
Why Clinics Choose Kickcall with HealthQuest
- Optimized for primary care, specialty clinics, and outpatient providers using HealthQuest
- Handles high call volumes without additional staff
- Streamlines front-desk operations and reduces administrative bottlenecks
- Fits seamlessly into your existing HealthQuest workflows
- Offers inclusive patient communication with multilingual and 24/7 voice support
- Improves patient satisfaction and reduces no-shows
- Scalable—from solo practitioners to multi-provider clinics
