What Your Practice Gets with Kickcall + InSync
- An AI Receptionist That Speaks InSync's Language — Clients interact with your practice the same way they do today, without any change to their experience. From session types to provider specialties to intake steps, Kickcall understands how InSync-run practices and agencies are structured.
- Live InSync Sync — Bookings, reschedules, and cancellations update in your InSync schedule in real time — no double entry, ever. Everything the AI does reflects instantly in InSync. One system, one source of truth.
- Provider & Program Compatible — Kickcall understands your providers' schedules, session types, and program structures — only booking the right session with the right provider.
- Agent Memory — Every call is personalized from the moment it begins. The AI receptionist already knows the client's history and preferred provider before the conversation starts.
- Spam Filtering — Block spam calls and reduce routine call volume by up to 80%, so your team can focus entirely on client care.
- Recall & Reminder Outreach — Voice reminders and recall calls reduce no-shows and help fill your calendar, improving client engagement and retention.
- Sensitive Call Handling & Smart Escalation — Crisis calls, safety concerns, and complex or sensitive client matters are never handled by the AI directly — they're immediately escalated to the appropriate clinician or your practice's emergency protocol, with complete context.
- Natural Conversations — Clients can ask real questions like "What's the earliest available appointment?" or "Do I need to complete intake paperwork first?" and get accurate, real-time answers.
- Custom Workflows — Beyond the core integration, custom workflows are available on request, subject to InSync EHR approval.
- 24/7 Call Coverage — Never miss a client call, even after hours, on weekends, or between sessions.
- Telephony Integration — Kickcall integrates with your existing phone system, whether you're using RingCentral, Vonage, Zoom Phone, Google Voice, or a local VoIP provider.
- Multilingual Support — Automatically responds in the caller's language, ideal for the diverse client populations behavioral health and human services practices serve.
- Reduced No-Shows — Automated confirmations and reminders keep your schedule full and support client consistency.
- More Revenue, Less Overhead — Fill more sessions and convert more inquiries into booked clients without adding front-desk headcount.
Secure, Compliant, and Built for Healthcare
Client confidentiality is at the core of how Kickcall is built. Kickcall is fully HIPAA and PIPEDA compliant, and SOC 2 certified — covering the privacy and security standards that behavioral health and human services practices must uphold across the US and Canada. All voice interactions are encrypted, secure, and audit-ready, giving your practice peace of mind as you modernize patient communication.
The Kickcall-built connector communicates with InSync through secure channels, so your clients' personal and health information stays protected at every step of every call. Visit security.kickcall.ai for full details.
Frequently Asked Questions
1. How does Kickcall connect with InSync?
Kickcall connects with InSync through a secure integration, subject to InSync EHR approval — allowing us to safely sync with your practice's schedule and client records.
2. Will Kickcall work with my existing phone system?
Yes. Kickcall integrates with your existing phone system and works alongside your telephony provider, whether you're using RingCentral, Vonage, Zoom Phone, Google Voice, or a local managed VoIP service provider.
3. Do I need to change my InSync workflows to use Kickcall?
No. Kickcall is built to work around how your practice already operates — it fits into your InSync workflows without any reconfiguration, staff retraining, or changes to your scheduling setup.
4. Can Kickcall book, reschedule, and cancel appointments in InSync?
Yes. When a client calls, Kickcall checks your live InSync schedule, offers available appointment times, and books the appointment directly. Rescheduling and cancellations are handled the same way. Your team sees every change instantly, just as if a staff member had made it.
5. How do you handle data security?
Kickcall is fully HIPAA and PIPEDA compliant, and SOC 2 certified. All voice interactions are end-to-end encrypted. For further details, visit security.kickcall.ai. Your data stays yours — always.
6. Do I need to manually keep Kickcall updated when my schedule changes?
No. Kickcall reads your schedule from InSync in real time. Any changes to provider availability or office hours are automatically reflected in Kickcall. Simply update your schedule in InSync, and Kickcall stays in sync.
7. How long does onboarding take for InSync practices?
Most practices are live within 48 hours. Custom or deeper integrations that require InSync EHR approval may take additional time. Your dedicated account manager will keep you informed at every step.
8. Is there a long-term contract?
No. There is no long-term contract — you can cancel at any time with no cancellation fees and no penalties.
9. Do you sign a Business Associate Agreement (BAA)?
Yes. Kickcall signs a Business Associate Agreement (BAA) upon request. Contact your dedicated account manager to request one at any time.
