What You Get with Kickcall
- Appointment Management by Voice – Patients can book, cancel, or reschedule appointments simply by speaking — no apps, forms, or portals required.
- Works with Your Clinic’s Phone Line – Kickcall integrates with your existing phone number or VoIP system and syncs updates directly to Med Access.
- 24/7 Patient Call Handling – Every patient call is answered automatically, even during evenings, weekends, or holidays.
- Escalates to Front Desk When Needed – Urgent, sensitive, or complex calls are forwarded to your clinic team or on-call provider in real time.
- Lab Results and Report Status – Patients can check lab or test result status by phone without waiting on hold or speaking to staff.
- Multilingual Voice Support – Kickcall identifies the caller’s language and responds accordingly — ideal for diverse Canadian populations.
- Never Miss a Call – Every inbound call is answered instantly, helping reduce no-shows and increase appointment conversions.
- Reduce Phone Workload by Up to 80% – Automate routine queries and scheduling tasks so your staff can focus on patient care.
- Fast Setup, No IT Required – Kickcall connects with Med Access in minutes — no coding or technical expertise needed.
- Automated Voice Recalls and Reminders – Drive more follow-ups and boost patient retention with intelligent, voice-based reminders.
PHIPA-Compliant and Built for Canadian Clinics
Kickcall is fully compliant with PHIPA and PIPEDA, ensuring every interaction meets Canadian healthcare data privacy standards. Communications are securely encrypted, and our integration with Med Access follows approved security protocols to protect patient confidentiality at all times.
Why Clinics Choose Kickcall with Med Access
- Trusted by primary care clinics, specialists, and multidisciplinary teams using Med Access
- Handles high call volumes without increasing staffing
- Improves patient access and reduces front-desk stress
- Built for Canadian compliance, cloud-based clinics, and modern healthcare operations
- Offers 24/7 multilingual voice support — even when your clinic is closed
- Scales easily from solo practitioners to large group practices
- Delivers a professional, human-like phone experience to every patient
