What You Get with Kickcall + MEDHOST
- An AI Receptionist That Speaks MEDHOST's Language — Patients and callers interact with your facility the same way they do today, without any change to their experience. From hospital departments to outpatient clinic scheduling, Kickcall understands how MEDHOST-run facilities are structured.
- Live MEDHOST Sync — Outpatient and clinic bookings, reschedules, and cancellations update in your MEDHOST schedule in real time — no double entry, ever. Everything the AI does reflects instantly in MEDHOST. One system, one source of truth.
- Department & Schedule Compatible — Kickcall understands your facility's departments, outpatient clinic schedules, and provider availability — only booking or routing the right call to the right place.
- Agent Memory — Every call is personalized from the moment it begins. The AI receptionist already knows the caller's history and preferred provider or department before the conversation starts.
- Spam Filtering — Block spam calls and reduce routine call volume by up to 80%, so your staff can focus entirely on patient care.
- Recall & Reminder Outreach — Voice reminders for upcoming outpatient and clinic visits reduce no-shows and support continuity of care.
- Emergency-Safe Escalation — Kickcall never attempts to clinically assess or triage a caller. Any call suggesting a possible medical emergency is immediately directed to call 911 or transferred to ED or on-call staff, with full context provided.
- Natural Conversations — Callers can ask real questions like "What are your visiting hours?" or "What's the number for the outpatient imaging department?" and get accurate, real-time answers.
- Custom Workflows — Beyond the core integration, custom workflows are available on request, subject to MEDHOST EHR approval.
- 24/7 Call Coverage — Never miss a call, even after hours, overnight, or during surge periods.
- Telephony Integration — Kickcall integrates with your existing phone system, whether you're using RingCentral, Vonage, Zoom Phone, Google Voice, or a local VoIP provider.
- Multilingual Support — Automatically responds in the caller's language, ideal for the diverse patient populations community and acute care hospitals serve.
- Reduced No-Shows — Automated confirmations and reminders keep outpatient and clinic schedules full.
- More Efficiency, Less Overhead — Reduce switchboard and front-desk call volume without adding headcount, across a single facility or a multi-facility system.
Secure, Compliant, and Built for Healthcare
Patient confidentiality is at the core of how Kickcall is built. Kickcall is fully HIPAA and PIPEDA compliant, and SOC 2 certified — covering the privacy and security standards that hospitals and healthcare facilities must uphold across the US and Canada. MEDHOST's EHR is ONC-certified and built for HIPAA compliance, and Kickcall is built to meet the same standard of trust.
All voice interactions are end-to-end encrypted, and the Kickcall-built connector communicates with MEDHOST through secure channels — so patient and facility data stays protected at every step of every call. Visit security.kickcall.ai for full details.
Frequently Asked Questions
1. How does Kickcall connect with MEDHOST?
Kickcall connects with MEDHOST through a secure integration, subject to MEDHOST EHR approval — allowing us to safely sync with your facility's outpatient schedules and patient records.
2. Will Kickcall work with my existing phone system?
Yes. Kickcall integrates with your existing phone system and works alongside your telephony provider, whether you're using RingCentral, Vonage, Zoom Phone, Google Voice, or a local managed VoIP service provider.
3. Do I need to change my MEDHOST workflows to use Kickcall?
No. Kickcall is built to work around how your facility already operates — it fits into your MEDHOST workflows without any reconfiguration, staff retraining, or changes to your scheduling setup.
4. Can Kickcall book, reschedule, and cancel outpatient or clinic appointments in MEDHOST?
Yes. When a caller phones about an outpatient or hospital-based clinic visit, Kickcall checks your live MEDHOST schedule, offers available slots, and books the appointment directly. Rescheduling and cancellations are handled the same way, with every change reflected instantly.
6. How do you handle data security?
Kickcall is fully HIPAA and PIPEDA compliant, and SOC 2 certified. All voice interactions are end-to-end encrypted. For further details, visit security.kickcall.ai. Your data stays yours — always.
7. Is Kickcall suitable for community hospitals and multi-facility systems?
Yes. Kickcall scales from single community hospitals to larger multi-facility health systems, handling call volume without adding staff.
8. How long does onboarding take for MEDHOST facilities?
Most facilities are live within 48 hours. Custom or deeper integrations that require MEDHOST EHR approval may take additional time. Your dedicated account manager will keep you informed at every step.
9. Is there a long-term contract?
No. There is no long-term contract — you can cancel at any time with no cancellation fees and no penalties.
10. Do you sign a Business Associate Agreement (BAA)?
Yes. Kickcall signs a Business Associate Agreement (BAA) upon request. Contact your dedicated account manager to request one at any time.
