What Your Practice Gets with Kickcall + ModMed
- An AI Receptionist That Speaks ModMed's Language— Patients interact with your practice the same way they do today, without any change to their experience. From provider schedules to procedure-specific appointment types to specialty-specific booking rules, Kickcall understands how ModMed practices are structured.
- Live ModMed Sync— Bookings, reschedules, and cancellations update in your ModMed schedule in real time — no double entry, ever. Everything the AI does reflects instantly in ModMed. One system, one source of truth.
- Spam Filtering— Block spam calls and reduce routine call volume by up to 80%, so your team can focus entirely on in-office patient care.
- Agent Memory— Every call is personalized from the moment it begins. The AI receptionist already knows the patient's history and preferred provider before the conversation starts.
- Smart Escalation— Urgent, complex, or clinically sensitive calls are seamlessly transferred to the right team member in real time with complete context.
- Natural Conversations— Patients can ask real questions like "What's the earliest available follow-up?" or "Can I book with my last provider?" and get accurate, real-time answers.
- Custom Workflows— Beyond the core integration, custom workflows are available on request.
- 24/7 Call Coverage— Never miss a patient call, even after hours, on weekends, or during lunch breaks.
- Telephony Integration— Kickcall works with your existing phone system, whether you're using RingCentral, Vonage, Zoom Phone, Google Voice, or a local VoIP provider.
- Multilingual Support— Automatically responds in the caller's language, ideal for the diverse patient populations specialty practices serve.
- Reduced No-Shows— Automated confirmations and reminders keep your schedule full.
- More Revenue, Less Overhead— Fill more appointments without adding front office headcount.
Built for Healthcare, with Data Privacy at its Core
Specialty practices on ModMed manage some of the most sensitive patient health information in healthcare — clinical records, procedure histories, imaging, and billing data that demand the highest standard of privacy and security. Kickcall is fully HIPAA compliant and SOC 2 certified — covering the privacy and security requirements specialty medical practices must uphold across the US. All patient voice interactions are end-to-end encrypted, and the Kickcall-built connector communicates with ModMed through secure channels — so your patients' personal and clinical health information stays protected at every step of every call.
Kickcall signs a Business Associate Agreement (BAA) upon request. Visit security.kickcall.ai for full details.
Simple Setup. Live in 48 Hours.
We handle the setup. You focus on your patients. Three steps and your AI voice receptionist is answering calls.
Frequently Asked Questions
1. How does Kickcall connect with ModMed?
Kickcall connects with ModMed via NexHealth — allowing us to securely connect with your ModMed account.
2. Will Kickcall work with my existing phone system?
Kickcall integrates with your existing phone system and works alongside your telephony provider, whether you're using RingCentral, Vonage, Zoom Phone, Google Voice, or a local managed VoIP service provider.
3. Do I need to change my ModMed workflows to use Kickcall?
No. Kickcall is built to work around how your practice already operates — it fits into your ModMed workflows without any reconfiguration, staff retraining, or changes to your scheduling setup.
4. Can Kickcall book, reschedule, and cancel appointments in ModMed?
Yes. When a patient calls, Kickcall checks your live ModMed schedule, offers available appointment slots, and books the appointment in your ModMed calendar. Rescheduling and cancellations are handled the same way. Your front office staff can see every change instantly, just as if a staff member had made it.
5. How do you handle data security?
Kickcall is fully HIPAA compliant and SOC 2 certified. All voice interactions are end-to-end encrypted. For further details, visit security.kickcall.ai. Your data stays yours — always.
6. Do I need to manually keep Kickcall updated when my schedule or office hours change?
No. Kickcall reads your schedule from ModMed in real time. Any changes to provider schedules, office hours, or appointment availability are automatically reflected in Kickcall. Simply update your schedule in ModMed, and Kickcall stays in sync.
7. How long does onboarding take for ModMed practices?
Most ModMed practices are live within 48 hours. If custom workflows are needed for your specialty or practice configuration, it may take additional time. Your dedicated account manager will keep you informed at every step.
8. Is there a long-term contract?
No. There is no long-term contract — you can cancel at any time with no cancellation fees and no penalties.
9. Do you sign a Business Associate Agreement (BAA)?
Yes. Kickcall signs a Business Associate Agreement (BAA) upon request. Contact your dedicated account manager to request one at any time.
