What Your Practice Gets with Kickcall + NextGen
- An AI Receptionist That Speaks NextGen's Language— Patients interact with your practice the same way they do today, without any change to their experience. From provider schedules to appointment types to specialty-specific booking rules, Kickcall understands how NextGen practices are structured.
- Live NextGen Sync— Bookings, reschedules, and cancellations update in your NextGen schedule in real time — no double entry, ever. Everything the AI does reflects instantly in NextGen. One system, one source of truth.
- Multi-Specialty Ready-Workflow— Provider-specific scheduling rules, appointment type routing, and specialty-specific workflows are all configurable — so every provider and specialty in your practice is handled correctly, within your existing NextGen setup.
- Spam Filtering— Block spam calls and reduce routine call volume by up to 80%, so your team can focus entirely on patient care.
- Prescription Refill Routing— Patients call in for refills. Kickcall captures the request and routes it to the right staff member — no hold times, no voicemail.
- Agent Memory— Every call is personalized from the moment it begins. The AI receptionist already knows the patient's context before the conversation starts.
- Smart Escalation— Urgent, complex, or clinically sensitive calls are seamlessly transferred to the right team member in real time with complete context.
- Natural Conversations— Patients can ask real questions like "What's the earliest available appointment?" or "Can I book with my last provider?" and get accurate, real-time answers.
- Custom Workflows— Beyond the core integration, custom workflows are available on request.
- 24/7 Call Coverage— Never miss a patient call, even after hours, on weekends, or during lunch breaks.
- Telephony Integration— Kickcall works with your existing phone system, whether you're using RingCentral, Vonage, Zoom Phone, Google Voice, or a local VoIP provider.
- Multilingual Support— Automatically responds in the caller's language — 42+ languages supported, ideal for the diverse patient populations FQHCs and community health practices serve.
- Reduced No-Shows— Automated confirmations and reminders keep your schedule full.
Built for Healthcare, with Data Privacy at its Core
Ambulatory and multi-specialty practices on NextGen manage sensitive patient health information — clinical records, chronic disease histories, referral documentation, and insurance data that demand the highest standard of privacy and security. Kickcall is fully HIPAA compliant and SOC 2 certified — covering the privacy and security requirements ambulatory care practices must uphold across the US. All patient voice interactions are end-to-end encrypted, and the Kickcall-built connector communicates with NextGen through secure channels — so your patients' personal and clinical health information stays protected at every step of every call.
Kickcall signs a Business Associate Agreement (BAA) upon request. Visit security.kickcall.ai for full details.
Simple Setup. Live in 48 Hours.
We handle the setup. You focus on your practice. Three steps and your AI voice receptionist is answering patient calls.
Frequently Asked Questions
1. How does Kickcall connect with NextGen?
Kickcall connects with NextGen via NexHealth — allowing us to securely connect with your NextGen account.
2. Will Kickcall work with my existing phone system?
Kickcall integrates with your existing phone system and works alongside your telephony provider, whether you're using RingCentral, Vonage, Zoom Phone, Google Voice, or a local managed VoIP service provider.
3. Do I need to change my NextGen workflows to use Kickcall?
No. Kickcall is built to work around how your practice already operates — it fits into your NextGen workflows without any reconfiguration, staff retraining, or changes to your scheduling setup.
4. Can Kickcall book, reschedule, and cancel appointments in NextGen?
Yes. When a patient calls, Kickcall checks your live NextGen schedule, offers available appointment slots, and books the appointment in your NextGen calendar. Rescheduling and cancellations are handled the same way. Your front office staff can see every change instantly, just as if a staff member had made it.
5. How do you handle data security?
Kickcall is fully HIPAA compliant and SOC 2 certified. All voice interactions are end-to-end encrypted. For further details, visit security.kickcall.ai. Your data stays yours — always.
6. Do I need to manually keep Kickcall updated when my schedule or office hours change?
No. Kickcall reads your schedule from NextGen in real time. Any changes to provider schedules, office hours, or appointment availability are automatically reflected in Kickcall. Simply update your schedule in NextGen, and Kickcall stays in sync.
7. How long does onboarding take for NextGen practices?
Most NextGen practices are live within 48 hours. If custom workflows are needed for your specialty or practice configuration, it may take additional time. Your dedicated account manager will keep you informed at every step.
8. Is there a long-term contract?
No. There is no long-term contract — you can cancel at any time with no cancellation fees and no penalties.
9. Do you sign a Business Associate Agreement (BAA)?
Yes. Kickcall signs a Business Associate Agreement (BAA) upon request. Contact your dedicated account manager to request one at any time.
