14+ Workflows Handled Out of the Box
Every workflow below is live from day one, with no setup scripts and no developer involvement required.
Booking and scheduling
- New patient booking: Collects the patient's details and reason for visit, then books the right appointment type.
- Existing patient booking: Finds the patient in Denticon and offers real, available slots, including with their preferred provider.
- Rescheduling: Moves the appointment and releases the original slot.
- Cancellations: Cancels the appointment and offers a new time.
- Appointment confirmations and reminders: Keeps your schedule full and reduces no-shows.
- Last-minute openings: Offers newly available slots to patients who want an earlier visit.
Patient questions and front desk relief
- Office hours, locations and directions: Answered accurately for each location.
- Insurance and general practice questions: Answered from your knowledge base or routed to the right team member.
- Spam call filtering: Keeps spam and robocalls away from your team.
- After-hours and overflow coverage: Answers calls at night, on weekends, during lunch and at busy times.
- Call summaries: Every call is logged with a transcript and summary.
Escalation and routing
- Emergency triage and live transfer: Urgent calls such as severe pain, swelling or trauma go to a team member immediately, with context.
- Location and provider routing: Calls reach the right office and the right person.
- Multilingual support: Answers automatically in the caller's language.
Don't see the workflow you need? We'll build it for you.
What Your Dental Group Gets with Kickcall + Denticon
An AI receptionist that understands Denticon. Patients interact with your practice the same way they do today, with no change to their experience. From provider schedules and operatory configurations to multi-location routing, Kickcall works with the way Denticon dental groups are structured.
Live Denticon sync. Bookings, reschedules and cancellations update your Denticon schedule in real time, with no double entry. Your front desk sees every change instantly, as if a staff member had made it. One system, one source of truth across every location.
Block schedule compatible. Kickcall follows your Denticon time blocks, operatory configurations and provider preferences, and only books the right appointment types in the right slots, per location.
Agent memory. Every call is personalized from the start. The AI receptionist already knows the patient's history and preferred provider before the conversation begins.
Smart escalation. Dental emergencies and complex inquiries are transferred to the right team member in real time with complete context, so patients never have to repeat themselves.
Natural conversations. Patients can ask real questions such as "What's the earliest available cleaning?" or "Can I book with my last dentist?" and get accurate answers based on your live schedule.
24/7 call coverage. Never miss a patient call, including after hours, on weekends or during lunch.
Spam filtering. Block spam calls and reduce the routine call volume that reaches your team.
Existing phone system. Kickcall works alongside your current telephony provider, including RingCentral, Vonage, Zoom Phone, Google Voice or a local managed VoIP provider.
Multilingual support. Answers in the caller's language, ideal for the diverse patient communities dental groups serve.
Fewer no-shows. Automated confirmations and reminders keep your schedule full across every location.
More revenue, less overhead. Fill more chairs and recover more lapsed patients without adding front desk headcount.
Built for DSOs and Multi-Location Dental Groups
Running dozens of offices means the phones are usually the part that never becomes consistent. Each location has its own providers, hours and rules, and call handling often varies with who answers.
Kickcall gives every location the same standard. Providers, hours and rules are set up separately for each office, and calls can be routed by location or provider. Blockouts and appointment types are respected per location, so patients are booked correctly, and your operations team gets consistent call handling across every site.
Adding a new location does not mean adding another receptionist. Kickcall answers calls at every office at the same time, so a busy Monday morning does not turn into a hold queue.
Learn more about AI Receptionist for DSOs.
Built for Healthcare, with Data Privacy at Its Core
Patient confidentiality is central to how Kickcall is built. Kickcall is fully HIPAA and PIPEDA compliant, SOC 2 certified, and follows best practices aligned with PHIPA requirements, covering the privacy and security standards that dental groups and DSOs must uphold across the US and Canada.
All voice interactions are end-to-end encrypted, and the Kickcall-built connector communicates with Denticon through secure channels, so your patients' personal and dental health information stays protected at every step of every call. Kickcall signs a Business Associate Agreement (BAA) on request. Visit security.kickcall.ai for full details.
Simple Setup. Live in 48 Hours.
We handle the setup. You focus on your patients. Three steps and your AI voice receptionist is answering calls.
Frequently Asked Questions
1. Does Denticon have an AI receptionist?
Planet DDS launched DentalOS AI Agents for Denticon in February 2026. These agents are built for outbound outreach: they call and text patients about confirmations, recall lists, waitlists and rescheduling. Kickcall covers the inbound side. It answers patient calls live, books directly into your Denticon schedule, and escalates emergencies to your team, so the two work well together.
2. How does Kickcall connect with Denticon?
Kickcall connects with Denticon via NexHealth, allowing us to securely connect with your Denticon account.
3. Can Kickcall book, reschedule and cancel appointments in Denticon?
Yes. When a patient calls, Kickcall checks your live Denticon schedule, offers available appointment slots and books the appointment in your Denticon calendar. Rescheduling and cancellations are handled the same way. Your front desk team sees every change instantly, just as if a staff member had made it.
4. Will it work across all our locations?
Yes. Kickcall is built for multi-location groups: each location's providers, hours and rules are set up separately, and calls can be routed by location or provider.
5. How does Kickcall handle blockout times in Denticon?
Kickcall fully respects your blockout configuration. Hard blocks stay closed, and appointment-type blocks only accept the right appointment type. Your scheduling setup stays intact.
6. Do I need to change my Denticon workflows to use Kickcall?
No. Kickcall is built to work around how your practice already operates. It fits into your Denticon workflows without any reconfiguration, staff retraining or changes to your scheduling setup.
7. What happens during a dental emergency?
Dental emergencies and complex inquiries are transferred to the right team member in real time, with complete context, so the patient does not have to repeat themselves.
8. Will Kickcall work with my existing phone system?
Yes. Kickcall integrates with your existing phone system and works alongside your telephony provider, whether you use RingCentral, Vonage, Zoom Phone, Google Voice or a local managed VoIP service provider.
9. Do I need to manually update Kickcall when my schedule or office hours change?
No. Kickcall reads your schedule from Denticon in real time. Changes to provider schedules, operatory availability or office hours are reflected automatically. Simply update your schedule in Denticon, and Kickcall stays in sync.
10. How do you handle data security? Do you sign a BAA?
Kickcall is fully HIPAA and PIPEDA compliant and SOC 2 certified. All voice interactions are end-to-end encrypted. Kickcall signs a Business Associate Agreement (BAA) on request; contact your dedicated account manager to request one. For further details, visit security.kickcall.ai.
11. How long does onboarding take for Denticon practices?
Most Denticon practices are live within 48 hours. If custom workflows are needed for your practice configuration, it may take additional time. Your dedicated account manager will keep you informed at every step.
12. Is there a long-term contract?
No. There is no long-term contract, and you can cancel at any time with no cancellation fees and no penalties.
