What You Get with Kickcall + PointClickCare
- An AI Receptionist That Speaks PointClickCare's Language — Families, prospective residents, and referral sources interact with your organization the same way they do today, without any change to their experience. From care levels to occupancy to lead status, Kickcall understands how PointClickCare-run facilities and communities are structured.
- Live PointClickCare Sync — Tour requests, admissions inquiries, and family callbacks are logged in your PointClickCare CRM and records in real time — no double entry, ever. Everything the AI does reflects instantly in PointClickCare. One system, one source of truth.
- Care-Level & Census Aware — Kickcall understands your facility's care levels, unit or community structure, and real-time occupancy — only routing and scheduling inquiries appropriately for skilled nursing, assisted living, or independent living availability.
- Agent Memory — Every call is personalized from the moment it begins. The AI receptionist already knows the resident's or family's history and care team before the conversation starts.
- Spam Filtering — Block spam calls and reduce routine call volume by up to 80%, so your team can focus entirely on resident care.
- Family & Resident Follow-Up Outreach — Voice outreach for care updates, admissions and lead follow-ups, and tour or visit reminders keeps families informed and supports occupancy.
- Smart Escalation — Clinical emergencies, urgent resident concerns, and complex admissions or billing questions are seamlessly transferred to the right team member in real time with complete context.
- Natural Conversations — Families and referral sources can ask real questions like "Is there availability for my mother?" or "Can we schedule a tour this week?" and get accurate, real-time answers.
- Custom Workflows — Beyond the core integration, custom workflows are available on request, subject to PointClickCare EHR approval.
- 24/7 Call Coverage — Never miss a family, resident, or referral call, even after hours, on weekends, or during shift changes.
- Telephony Integration — Kickcall integrates with your existing phone system, whether you're using RingCentral, Vonage, Zoom Phone, Google Voice, or a local VoIP provider.
- Multilingual Support — Automatically responds in the caller's language, ideal for the diverse resident and family communities long-term care providers serve.
- Reduced Missed Tours & Follow-Ups — Automated confirmations and reminders keep tours, admissions callbacks, and family check-ins on schedule.
- More Occupancy, Less Overhead — Fill more beds and convert more leads and referrals without adding front-desk or admissions headcount.
Built for Healthcare, with Data Privacy at its Core
Resident and family confidentiality is at the core of how Kickcall is built. Kickcall is fully HIPAA and PIPEDA compliant, and follows best practices aligned with PHIPA requirements — covering the privacy and security standards that long-term care and senior living providers must uphold across the US and Canada. PointClickCare has set the standard for long-term care software for over two decades — and Kickcall is built to meet the same standard of trust.
All voice interactions are end-to-end encrypted, and the Kickcall-built connector communicates with PointClickCare through secure channels — so your residents' and families' personal and health information stays protected at every step of every call. Visit security.kickcall.ai for full details.
Frequently Asked Questions
1. How does Kickcall connect with PointClickCare?
Kickcall connects with PointClickCare through a secure integration, subject to PointClickCare EHR approval — allowing us to safely sync with your facility or community's CRM, records, and admissions information.
2. Will Kickcall work with my existing phone system?
Yes. Kickcall integrates with your existing phone system and works alongside your telephony provider, whether you're using RingCentral, Vonage, Zoom Phone, Google Voice, or a local managed VoIP service provider.
3. Do I need to change how our facility operates to use Kickcall?
No. Kickcall is built to work around how your organization already operates — it fits into your PointClickCare-based workflows without any reconfiguration, staff retraining, or changes to your admissions or care processes.
4. Can Kickcall handle tour bookings and admissions inquiries?
Yes. For senior living and assisted living communities, Kickcall checks real-time availability, answers questions about care levels and services, and schedules tours directly in your PointClickCare CRM. For skilled nursing admissions, which typically come through referral sources like hospitals or case managers, Kickcall logs the inquiry and routes it to your admissions team with complete context. Rescheduling and cancellations are handled the same way, and your team sees every update instantly, just as if a staff member had logged it.
5. How do you handle data security?
Kickcall is fully HIPAA and PIPEDA compliant, and SOC 2 certified. All voice interactions are end-to-end encrypted. For further details, visit security.kickcall.ai. Your data stays yours — always.
6. Do I need to manually keep Kickcall updated when our census or availability changes?
No. Kickcall reads relevant information from PointClickCare in real time. Any changes to availability, care levels, or office hours are automatically reflected in Kickcall. Simply update PointClickCare, and Kickcall stays in sync.
7. How does Kickcall handle sensitive or clinical questions from callers?
Kickcall recognizes clinical, urgent, or complex care questions and escalates them immediately to the appropriate staff member with full context, rather than attempting to answer them directly.
8. How long does onboarding take for PointClickCare organizations?
Most organizations are live within 48 hours. Custom or deeper integrations that require PointClickCare EHR approval may take additional time. Your dedicated account manager will keep you informed at every step.
9. Is there a long-term contract?
No. There is no long-term contract — you can cancel at any time with no cancellation fees and no penalties.
10. Do you sign a Business Associate Agreement (BAA)?
Yes. Kickcall signs a Business Associate Agreement (BAA) upon request. Contact your dedicated account manager to request one at any time.
