What Your Practice Gets with Kickcall + PrognoCIS
- An AI Receptionist That Speaks PrognoCIS's Language — Patients interact with your practice the same way they do today, without any change to their experience. From specialty-specific appointment types to provider schedules, Kickcall understands how PrognoCIS-run practices are structured.
- Live PrognoCIS Sync — Bookings, reschedules, and cancellations update in your PrognoCIS schedule in real time — no double entry, ever. Everything the AI does reflects instantly in PrognoCIS. One system, one source of truth.
- Specialty & Schedule Compatible — Kickcall understands your practice's specialty-specific appointment types, provider schedules, and multi-location setup — only booking the right appointment in the right slot.
- Agent Memory — Every call is personalized from the moment it begins. The AI receptionist already knows the patient's history and preferred provider before the conversation starts.
- Spam Filtering — Block spam calls and reduce routine call volume by up to 80%, so your team can focus entirely on patient care.
- Recall & Reminder Outreach — Voice reminders for upcoming visits, overdue follow-ups, and preventive care boost patient engagement and protect practice revenue.
- Smart Escalation — Urgent clinical questions, e-prescribing or refill concerns, and complex billing inquiries are seamlessly transferred to the right team member in real time with complete context.
- Natural Conversations — Patients can ask real questions like "What's the earliest available appointment?" or "Can I schedule a telemedicine visit instead?" and get accurate, real-time answers.
- Custom Workflows — Beyond the core integration, custom workflows are available on request.
- 24/7 Call Coverage — Never miss a patient call, even after hours, on weekends, or during peak clinic hours.
- Telephony Integration — Kickcall integrates with your existing phone system, whether you're using RingCentral, Vonage, Zoom Phone, Google Voice, or a local VoIP provider.
- Multilingual Support — Automatically responds in the caller's language, ideal for the diverse patient populations ambulatory and specialty practices serve.
- Reduced No-Shows — Automated confirmations and reminders keep your schedule full.
- More Revenue, Less Overhead — Fill more appointment slots and recover more lapsed patients without adding front-desk headcount.
Secure, Compliant, and Built for Healthcare
Patient confidentiality is at the core of how Kickcall is built. Kickcall is fully HIPAA and PIPEDA compliant, and SOC 2 certified — covering the privacy and security standards that ambulatory and specialty practices must uphold across the US and Canada. PrognoCIS is ONC-certified and built with HIPAA compliance at its core, and Kickcall is built to meet the same standard of trust.
All patient voice interactions are end-to-end encrypted, and the Kickcall-built connector communicates with PrognoCIS through secure channels — so your patients' personal and health information stays protected at every step of every call. Visit security.kickcall.ai for full details.
Frequently Asked Questions
1. How does Kickcall connect with PrognoCIS?
Kickcall connects with PrognoCIS through a secure integration, subject to PrognoCIS approval — allowing us to safely sync with your practice's schedule and patient records.
2. Will Kickcall work with my existing phone system?
Yes. Kickcall integrates with your existing phone system and works alongside your telephony provider, whether you're using RingCentral, Vonage, Zoom Phone, Google Voice, or a local managed VoIP service provider.
3. Do I need to change my PrognoCIS workflows to use Kickcall?
No. Kickcall is built to work around how your practice already operates — it fits into your PrognoCIS workflows without any reconfiguration, staff retraining, or changes to your scheduling setup.
4. Can Kickcall book, reschedule, and cancel appointments in PrognoCIS?
Yes. When a patient calls, Kickcall checks your live PrognoCIS schedule, offers available appointment slots — including telemedicine visits — and books the appointment in your calendar. Rescheduling and cancellations are handled the same way. Your team sees every change instantly, just as if a staff member had made it.
5. How do you handle data security?
Kickcall is fully HIPAA and PIPEDA compliant, and SOC 2 certified. All voice interactions are end-to-end encrypted. For further details, visit security.kickcall.ai. Your data stays yours — always.
6. Do I need to manually keep Kickcall updated when my schedule changes?
No. Kickcall reads your schedule from PrognoCIS in real time. Any changes to provider availability or office hours are automatically reflected in Kickcall. Simply update your schedule in PrognoCIS, and Kickcall stays in sync.
7. Can Kickcall handle prescription refill or e-prescribing questions?
Kickcall can field routine questions about refill status, but any specific clinical or prescription decision is escalated to your clinical staff with full context, rather than handled directly by the AI.
8. How long does onboarding take for PrognoCIS practices?
Most practices are live within 48 hours. If custom workflows are needed for your practice's specialty configuration, it may take additional time. Your dedicated account manager will keep you informed at every step.
9. Is there a long-term contract?
No. There is no long-term contract — you can cancel at any time with no cancellation fees and no penalties.
10. Do you sign a Business Associate Agreement (BAA)?
Yes. Kickcall signs a Business Associate Agreement (BAA) upon request. Contact your dedicated account manager to request one at any time.
