What You Get with Kickcall?
Kickcall enhances your ServiceNow FSM setup by taking over call handling, lead capture, and communication tasks—so your team stays focused on high-priority work.
- 24/7 Availability – Ensure every call is answered, even outside business hours.
- Spam Call Filtering – Block robocalls and unwanted interruptions.
- Multilingual Support – Speak with customers in their preferred language.
- Instant Escalation to Staff – Route critical calls directly to the right team member.
- Sentiment Analysis – Gauge caller mood or urgency to help prioritize.
- Business Knowledge Base – Use structured FAQ or policy data to answer standard queries.
- Smart Scheduling & Reminders – Turn calls into tasks, work orders, appointment requests in FSM.
- Natural, Customer-Centric Conversations – Polished, human-like interactions aligned with your brand voice.
With Kickcall, your phone system becomes a seamless extension of your ServiceNow FSM environment—capturing more leads and reducing missed opportunities.
Compliance You Can Trust
We take security, privacy, and compliance seriously. Kickcall upholds the same standards across all of our integrations:
- PIPEDA Compliant – Fully aligned with Canadian data privacy regulations.
- SOC 2 Certified – Built to the highest industry standards for data handling and protection.
You can trust that caller information, voice data, and integration metadata are handled securely and responsibly.
Why ServiceNow FSM Users Choose Kickcall?
ServiceNow FSM offers powerful modules like dynamic scheduling, dispatcher workspace, mobile agent, asset/inventory management, territory planning, and more.
Kickcall complements this ecosystem by:
- Capturing calls even when your dispatch or office staff are occupied.
- Freeing up your team to focus on strategy, not phone queues.
- Delivering consistent, professional communication aligned with your workflows.
- Reducing staffing overhead while boosting responsiveness.
When calls and field operations sync, your whole service delivery becomes smoother and more scalable.
Ready to Experience Kickcall + ServiceNow FSM?
See how Kickcall can turn your inbound calls into captured leads, scheduled jobs, and happier customers.
