AI Voice Receptionist for Smokeball Users

What Your Firm Gets with Kickcall + Smokeball

• Automatic Contact Creation & Lookup — When a caller reaches your firm, Kickcall checks Smokeball for an existing contact match. If the caller is new, it creates a contact record automatically, capturing name, phone number, and other key details in real time during the call.
• Lead Capture — For new potential clients, Kickcall creates a lead directly in Smokeball, so every inbound inquiry is logged and ready for follow-up, including calls that come in outside business hours.
• Call Log — Every call Kickcall handles is automatically logged in Smokeball, giving your team a complete, searchable record of caller activity tied to the right contact.
• Matter & Contact Auto-Matching — Kickcall identifies the correct client or case and automatically associates the call with it, reducing admin work and eliminating manual mapping errors.
• AI Sentiment Analysis — Kickcall analyzes caller sentiment during each conversation, helping your team understand how callers are feeling and prioritize follow-up accordingly.
• AI Recommendations — As Kickcall handles calls, it picks up on new questions callers are asking that your current knowledge base doesn't yet cover. These are surfaced back to you as recommendations, so future callers always get an accurate answer.
• Call-End Notifications (SMS & Email) — As soon as a call ends, Kickcall sends an automatic SMS or email notification to your team, so the right person can follow up without delay.
• Business Knowledge Base — Stores your firm's FAQs, policies, and service details for consistent, accurate answers on every call.
• Seamless Scheduling — Books consultations and meetings without human effort, synced with your calendar.
• Smart Escalation — Urgent or sensitive calls are routed to the right attorney or staff member in real time, with complete context.
• 24/7 Call Coverage — Always available to handle client calls, even after hours, weekends, and holidays.
• Telephony Integration — Kickcall works with your existing phone system, whether you're using RingCentral, Vonage, Zoom Phone, Google Voice, or a local VoIP provider.
• Multilingual Support — Automatically responds in the caller's language, ideal for firms serving diverse client communities.
• Scalable Solution — Manages high call volume cost-effectively, whether you're a solo practitioner or a growing multi-attorney firm.

Compliance You Can Trust

Kickcall is designed to meet the strict compliance needs of law firms:

• PIPEDA Ready — Secure client data protection for Canadian firms.
• SOC 2 Compliant — Enterprise-grade controls for sensitive information.
• Encrypted Call Handling — Keeps all conversations and records safe.

Your firm stays compliant while delivering better client service. Visit security.kickcall.ai for full details.

Frequently Asked Questions

1. How does Kickcall connect with Smokeball?

Kickcall is an official integration partner with Smokeball, allowing our AI front desk to securely connect with your Smokeball account. Kickcall is listed directly on the Smokeball Marketplace, using a secure, actively maintained integration.

2. Will Kickcall work with my existing phone system?

Yes. Kickcall integrates with your existing phone system and works alongside your telephony provider, whether you're using RingCentral, Vonage, Zoom Phone, Google Voice, or a local managed VoIP service provider.

3. Do I need to change how our firm operates to use Kickcall?

No. Kickcall is built to work around how your firm already operates — it fits into your Smokeball workflows with zero disruption, no reconfiguration, and no staff retraining.

4. Does Kickcall create contacts and leads automatically in Smokeball?

Yes. Kickcall checks Smokeball for an existing contact match on every call. If the caller is new, it creates a contact and, for potential new clients, a lead — capturing key details in real time so nothing has to be entered manually.

5. How does Kickcall know which matter or client a call relates to?

Kickcall automatically identifies the correct client or case and associates the call with the right matter and contact in Smokeball, eliminating manual mapping and reducing admin work.

6. How do you handle data security?

Kickcall is PIPEDA ready, and SOC 2 compliant. All calls are encrypted and handled securely. For further details, visit security.kickcall.ai. Your data stays yours — always.

7. What happens after a call ends?

Kickcall automatically sends an SMS or email notification to your team as soon as the call ends, along with a call summary and sentiment insight, so the right person can follow up without delay.

8. How does Kickcall keep our firm's answers accurate over time?

Kickcall's AI Recommendations feature surfaces new questions callers ask that your knowledge base doesn't yet cover, giving you an easy way to keep your firm's information current.

9. How long does onboarding take for Smokeball firms?

Because Kickcall is an official, actively maintained integration partner, most firms are live within 48 hours. Your dedicated account manager will keep you informed at every step.

10. Is there a long-term contract?

No. There is no long-term contract — you can cancel at any time with no cancellation fees and no penalties.