AI Voice & SMS Agent for Twilio Users

What You Get with Kickcall + Twilio

Kickcall adds an AI communications layer to your Twilio setup: voice, messaging, and compliance, with no separate carrier account for each customer.

• AI Voice: Agents that answer calls, qualify callers, route calls, book appointments, and interact with customer systems.
• AI SMS: Intelligent SMS conversations that answer questions, collect information, and automate follow-ups.
• SIP Trunk Connectivity: Connect Twilio to Kickcall through an Elastic SIP Trunk, so calls placed through Kickcall go out over your Twilio account.
• Agency-Level Setup, Once: Enter your Twilio credentials once. Twilio then becomes a number provider you can enable for any business you manage.
• Numbers Without the Twilio Console: Businesses activate numbers from their own Connect Phone screen, with no Twilio account and no technical setup.
• Bring Your Own Twilio Account: Keep the exact numbers your customers already call and connect them to Kickcall.
• Get a Number in Minutes: Kickcall can provision a dedicated Twilio number for a business right away. Choose a country and optional area code, pick a number, and go.
• Forward From Any Existing Number: Keep your current business number or PBX extension and forward its calls to your Kickcall number. Customers keep dialing the number they know.
• White-Label Ready: Replace "Twilio" with your own logo and display name wherever businesses see the option.
• Compliant & Secure (SOC 2, HIPAA, PIPEDA): Built to support regulated industries like healthcare, finance, and legal.

Three Ways to Connect Twilio to Kickcall

Kickcall works with Twilio however each business is set up.

1. Connect Your Agency's Twilio Account: Best for agencies and providers managing many businesses. Connect Twilio once with your Account SID, Auth Token, and SIP trunk details. Then enable it business by business. Every enabled business can activate numbers without ever creating a Twilio account.

2. Get a New Kickcall Twilio Number: Best for getting started fast, or for a dedicated agent line. Kickcall provisions the number for you, with no carrier account, SIP setup, or configuration outside Kickcall. Give it out as your agent's direct line on your website, ads, or business cards.

3. Forward Calls From Your Existing Number or PBX: Best for businesses with a number customers already know. Add your Kickcall number as a forwarding destination, the same way you'd forward to a colleague or voicemail line. Nothing changes on the customer's side, and the AI agent handles the calls behind the scenes.

A Partnership Built for Agencies & Service Providers

Whether you're an agency, a VoIP provider, or an MSP, your customers already rely on you for their business communications. Kickcall lets you extend your portfolio with AI Voice and AI SMS, under your own brand if you choose, while you keep the customer relationship.

• Connect Once, Enable Anywhere: Configure Twilio a single time in Agency dashboard → Telephony → Twilio, then turn it on for each business from the Businesses page.
• Package It Under Your Own Brand: Upload your logo and set a display name. Businesses see your brand on their Connect Phone screen instead of Twilio's.
• You Control Access: Enabling Twilio for one business doesn't enable it for the others. You decide who gets it.
• New Recurring Revenue: Turn AI communications into an upsell across your existing customer base, without adding infrastructure or headcount.

Expand your communications portfolio without expanding your technology stack. You own the customer relationship. Kickcall provides the technology.

How It Works for Businesses?

Once your agency has enabled Twilio, the business owner does the following:

1. Go to Configure → Connect Phone.
2. Select Twilio (or your white-label name).
3. Choose a country and, optionally, an area code.
4. Pick a number and activate it.

The business can then use that number directly as its AI agent's line, or forward calls from an existing number. It can change between the two later without reactivating anything, and it can activate multiple numbers, each forwarding to the same agent.

Each number carries a small monthly fee plus per-minute usage. The exact cost is shown before the business confirms.

Flexible Call-Handling Setups

• After-Hours Answering: Forward calls to the AI agent only when staff are unavailable. Humans take calls during business hours, and the AI covers evenings, weekends, and holidays.
• 24×7 Primary Call Taker: Route every inbound call to the AI agent first. It screens and qualifies calls, handles simple requests, and transfers complex issues to a person.
• Dedicated Agent Line: Give the agent its own number for a website, ad campaign, or business card. Every call goes straight to the AI.
• Overflow Coverage: Forward calls from your PBX when human agents are busy, so no call drops to voicemail.

Enterprise-Grade Security & Compliance

Kickcall is built to support SOC 2, HIPAA, and PIPEDA requirements, so agencies and providers can offer AI Voice and AI SMS to healthcare, finance, legal, and other regulated industries without taking on extra compliance risk.

• SOC 2: security, availability, and confidentiality controls
• HIPAA: supports safeguards for protected health information
• PIPEDA: supports Canadian data privacy requirements

Visit security.kickcall.ai for more details.

Built to Scale Across Your Customer Base

Start with one customer, prove the value, then roll out across your whole base.

• Faster Deployment: Numbers can be active in minutes, and businesses need no technical setup.
• Less Manual Administration: One agency-level connection replaces a separate Twilio setup for every business.
• Flexible Service Offering: Offer Voice, SMS, or both, using new numbers, your own Twilio numbers, or forwarded lines.
• Full Control: Update credentials, trunk details, or branding anytime under Telephony → Twilio → Configuration.

Why Kickcall Is the Best Choice for Twilio Users?

Twilio gives you the phone infrastructure. Kickcall makes it intelligent.

• AI That Connects to Business Software: Agents can work with PMS, EHR, EMR, CRM, scheduling, and customer support systems, so the AI helps complete the workflow behind the conversation instead of only answering the call.
• No Need to Build Your Own AI Platform: Skip the cost and complexity of building AI voice infrastructure, AI SMS technology, agent workflows, business integrations, onboarding systems, and compliance programs. Integrate Kickcall and focus on your customers.
• Industry Versatility: Restaurants taking orders, law firms scheduling consultations, clinics handling patient intake. The same Twilio lines can serve them all.
• Custom AI Behavior: Tailor responses, call flows, and actions to each brand's voice and processes.

Setup Guides

Step-by-step help for every level of your setup.

1. Agency Setup Guide: Connect Twilio once, add your SIP trunk details, white-label the option, and enable it for each business.
Read the Twilio agency setup guide →

2. Business Setup Guide: Activate a Twilio number in minutes, use it directly, or forward calls from an existing number or PBX.
Read the Twilio business setup guide →

Frequently Asked Questions

1. What is Kickcall's Twilio integration?

Kickcall's Twilio integration lets agencies, VoIP providers, and businesses add an AI Voice and AI SMS agent to their Twilio numbers. Calls connect through SIP trunking, so the AI agent can answer calls, hold text conversations, and work with your business systems without replacing your carrier.

2. How does Kickcall connect to Twilio?

Kickcall uses a custom connector built on SIP trunking. An agency connects its Twilio account to Kickcall once, and each business it enables can then activate numbers that route to the AI agent. You don't need to replace your carrier.

3. Is Kickcall available for agencies and VoIP providers that use Twilio?

Yes. Kickcall is built for agencies, VoIP providers, and MSPs that want to add AI-powered voice and messaging to their services. Connect Twilio once, then choose which businesses get access. Enabling one business doesn't enable the others.

4. Can agencies white-label Kickcall for their Twilio customers?

Yes. Add your own logo and display name, and businesses will see your brand instead of Twilio's. You can offer AI communications as part of your own service portfolio.

5. Do I need my own Twilio account to use Kickcall?

Not necessarily. If your agency or provider has connected Twilio to Kickcall, or you get a new number through Kickcall, you don't need a Twilio account at all. You pick a number and activate it, with no technical setup. You only need your own Twilio account if you want to keep a number that's already on Twilio.

6. Can a business get a new phone number through Kickcall?

Yes. From the Connect Phone screen, a business chooses a country, optionally narrows the list by area code, and picks a number. Activation is instant, so the number can receive calls right away. There's no carrier account or SIP setup. Each number has a small monthly fee plus per-minute usage, and the cost is shown before the business confirms.

7. Can we keep our existing business number?

Yes. Forward calls from your current number or PBX extension to your Kickcall number, and your customers keep dialing the number they already know. If your number is already on Twilio, you can also connect your own Twilio account.

8. Does Kickcall support AI SMS?

Yes. Kickcall provides AI SMS alongside AI Voice, for both agencies and the businesses they serve. The AI agent can hold intelligent text conversations that answer questions, collect information, and follow up with customers.

9. How flexible is call routing for our customers?

Very flexible. Calls can reach the AI agent on its own dedicated number, or by forwarding from an existing number or PBX extension. That lets you use it for after-hours answering, as the primary call taker for every inbound call, or as overflow when your team is busy, depending on how each customer's phone system forwards calls.

10. Who owns the phone numbers?

Numbers activated through Kickcall are fully owned by you. They're yours to keep, use, and manage. To port a number out to another provider or release it, contact agency support and they'll start the process.

11. Can Kickcall AI connect with our customers' business software?

Yes. Depending on the workflow and available integration, Kickcall AI agents can connect with systems such as PMS, EHR, EMR, CRM, scheduling, and customer support platforms.

12. Is Kickcall compliant with SOC 2, HIPAA, and PIPEDA?

Yes. Kickcall is built to support SOC 2, HIPAA, and PIPEDA requirements, making it suitable for regulated customers such as healthcare, wellness , and legal businesses.

13. How long does it take to get started?

Activating a new number is instant. Once a business selects a number and confirms, it's ready to receive calls right away. An agency connects Twilio once, using its account credentials and SIP trunk details, and then enables it business by business. Connecting your own existing Twilio account is a longer one-time setup, roughly 15 to 30 minutes. Step-by-step agency and business guides are available in the Kickcall help center.

14. Does Kickcall work with other telephony providers?

Yes. Kickcall also supports NetSapiens, Bandwidth, Asterisk, and other providers, each configured independently.