About

I work on the agents themselves at Kickcall — the prompts, the conversation flows, and the hundred small decisions that decide whether a voice agent feels helpful or frustrating on a real phone call. My focus is agent challenges: call transfers, edge cases, multilingual conversations, and the moments where a script breaks and reasoning has to take over. I spend a lot of time studying how AI voice is evolving and turning that into prompts and workflows our agents actually use in production. If you're curious about what makes voice agents different from chatbots, or where this industry is headed next, this is the place I write about it.

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