14+ workflows handled — out of the box
Every workflow below is live from day one — no setup scripts, no developer involvement required.
What your practice gets with Kickcall + Open Dental
- An AI Receptionist That Speaks Open Dental's Language— Patients interact with your practice the same way they do today, without any change to their experience. From operatory blocks to appointment types to provider schedules, Kickcall understands how Open Dental is structured.
- Live Open Dental Sync— Bookings, reschedules, and cancellations update in your Open Dental schedule in real time — no double entry, ever. Everything the AI does reflects instantly in Open Dental. One system, one source of truth.
- Block Schedule Compatible— Kickcall understands your blockout rules, scheduling rules, and provider preferences — only booking the right appointment types in the right slots, within your existing setup.
- Spam Filtering— Block spam calls and reduce routine call volume by up to 80%, so your team can focus on patient care.
- Agent Memory— Every call is personalized from the moment it begins. The AI receptionist already knows the context before the conversation starts.
- Smart Escalation— Critical and complex calls are seamlessly transferred to the right team member in real time with complete context.
- Natural Conversations— Patients can ask real questions like "What's the earliest available appointment?" or "Can I book with my last provider?" and get accurate, real-time answers.
- Custom Workflows— Beyond the core integration, custom workflows are available on request, subject to API availability.
- 24/7 Call Coverage— Never miss a patient call, even after hours, on weekends, or during lunch.
- Telephony Integration— Kickcall integrates with your existing phone system, whether you're using RingCentral, Vonage, Zoom Phone, Google Voice, or a local VoIP provider.
- Multilingual Support— Automatically responds in the caller's language, ideal for diverse patient populations.
- Reduced No-Shows— Automated confirmations and reminders keep your schedule full.
- More Revenue, Less Overhead— Fill more appointments without adding front office headcount.
Built for healthcare, with data privacy at its core
Patient confidentiality is at the core of how Kickcall is built. Kickcall is fully HIPAA and PIPEDA compliant, and follows best practices aligned with PHIPA requirements — covering the privacy and security requirements dental practices must uphold across the US and Canada.
All voice interactions are end-to-end encrypted, and Kickcall's integration with Open Dental is secured to protect patient data at every step. Visit https://security.kickcall.ai for more details.
Simple setup. Live in 48 to 72 hours.
We handle the setup. You focus on your practice. Three steps and your AI voice receptionist is answering patient calls.
Frequently Asked Questions
1. Is Kickcall's integration officially approved by Open Dental?
Yes. Kickcall is an official integration partner with Open Dental and is listed on the Open Dental Third-Party Vendor directory.
2. Will Kickcall work with my existing phone system?
Kickcall integrates with your existing phone system and works alongside your telephony provider, whether you're using RingCentral, Vonage, Zoom Phone, Google Voice or a local managed VoIP service provider.
3. Do I need to change my Open Dental workflows to use Kickcall?
No. Kickcall is built to work around how your practice already operates — it fits into your Open Dental workflows without any reconfiguration, staff retraining, or changes to your scheduling processes.
4. How does Kickcall connect with my Open Dental software?
Kickcall integrates with Open Dental using the official Open Dental API. There is no need to install any additional sync software or apps on your system.
5. Can Kickcall book, reschedule, and cancel appointments in Open Dental?
Yes. When a patient calls, Kickcall checks your live Open Dental schedule, offers available appointment slots, and books the appointment in your Open Dental calendar. Rescheduling and cancellations are handled the same way. Your front office staff can see every change instantly, just as if a staff member had made it.
6. How do you handle data security?
Kickcall is fully HIPAA and PIPEDA compliant. For further details, visit security.kickcall.ai. Your data stays yours — always.
7. Do I need to manually keep Kickcall updated when my schedule or office hours change in Open Dental?
No. Kickcall reads your schedule from Open Dental in real time. Any changes you make to provider schedules, office hours, or appointment availability are automatically reflected in Kickcall. Simply update your schedule in Open Dental, and Kickcall stays in sync.
8. How does Kickcall handle blockout times in Open Dental?
Kickcall fully respects your blockout configuration. Hard blocks stay closed. Appointment-type blocks only accept the right appointment type. Your scheduling rules, your way.
9. How long does onboarding take for Open Dental users?
We typically take 48 to 72 hours to onboard Open Dental users. However, it depends on your workflows. If you need any custom workflows, it may take additional time.
10. Is there a long-term contract?
No. There is no long-term contract — you can cancel at any time with no cancellation fees and no penalties.
11. Do you sign a Business Associate Agreement (BAA)?
Yes. Kickcall signs a Business Associate Agreement (BAA) upon request.
