AI Voice Receptionist for Ava EMR Users

What Your Clinic Gets with Kickcall + Ava EMR

• An AI Receptionist That Speaks Ava’s Language — Patients interact with your clinic the same way they do today, without any change to their experience. From provider schedules to appointment types to the way your clinic is organized, Kickcall understands how Ava EMR clinics are structured.
• Live Ava EMR Sync — Bookings, reschedules, and cancellations update in your Ava EMR schedule in real time. No double entry, ever. One system, one source of truth.
• Everything Logged in Ava EMR — Call outcomes sync back to your records, so your team doesn’t re-enter anything by hand.
• Works Alongside Ava Connect — Kickcall answers your calls while Ava’s patient portal, recalls and reminders keep running as they do today.
• Voice-Ready Integration — Manages real-time provider availability, upcoming appointment slots, and complex scheduling rules without manual input.
• Agent Memory — Every call is personalized from the moment it begins. The AI receptionist already knows the context before the conversation starts.
• Spam Filtering — Block spam calls and reduce routine call volume by up to 80%, so your team can focus on patient care.
• Prescription Refill Routing — Patients call in for refills. Kickcall captures the request and notifies your medical office assistant. No hold times, no voicemail.
• Smart Escalation — Critical and complex calls are seamlessly transferred to the right team member in real time with complete context.
• New Patient vs Existing Patient Workflows — Existing patients book appointments over the phone. New patients are guided through intake, and their information is captured and routed to your team for follow-up.
• Custom Workflows — Beyond the core integration, the setup is built around your clinic’s call types, hours and routing rules. Further custom workflows are available on request, subject to Ava Industries approval and API availability.
• 24/7 Call Coverage — Never miss a patient call, even after hours, on weekends, or during statutory holidays.
• Telephony Integration — Kickcall integrates with your existing phone system, whether you’re using RingCentral, Vonage, Zoom Phone, Google Voice, or a local VoIP provider.
• Natural Conversations in 42+ Languages — Patients can call in English, Punjabi, Hindi, Mandarin, French, and 37 more languages. Kickcall responds in the caller’s language automatically.
• Canadian Data Residency — All data is stored in Canada, with HIPAA and PIPEDA compliance and SOC 2 Type 2.
• Reduced No-Shows — Automated confirmations and reminders keep your schedule full.
• More Revenue, Less Overhead — Fill more appointments without adding medical office assistant headcount.

Built for Canadian Healthcare, with Data Privacy at its Core

Canadian clinics carry a heightened responsibility when it comes to patient health information, and Kickcall is built to meet that standard. Kickcall operates in accordance with PIPEDA, Canada’s federal private-sector privacy law, and is SOC 2 certified, providing independent verification of our security and privacy controls.

All patient voice interactions are encrypted end-to-end, and the connection to Ava EMR uses secure, healthcare-grade API protocols. For full details, visit security.kickcall.ai.

Frequently Asked Questions

1. How does Kickcall connect with Ava EMR?

Kickcall connects with Ava EMR through a secure integration, subject to Ava Industries approval.

2. Will Kickcall work with my existing phone system?

Kickcall integrates with your existing phone system and works alongside your telephony provider, whether you’re using RingCentral, Vonage, Zoom Phone, Google Voice, or a local managed VoIP service provider.

3. Do I need to change my Ava EMR workflows to use Kickcall?

No. Kickcall is built to work around how your clinic already operates. It fits into your Ava EMR workflows without reconfiguration, staff retraining, or changes to your scheduling processes.

4. Can Kickcall handle calls in English, Punjabi, Hindi, and Mandarin?

Yes. Kickcall supports 42+ languages and regional accents, including English, Punjabi, Hindi, Mandarin, and French. The AI receptionist automatically detects the caller’s language and responds accordingly, so every patient in your community is served in the language they’re most comfortable with.

5. Can Kickcall book appointments and handle refill requests with Ava EMR?

Yes. Kickcall checks your Ava EMR schedule, offers available slots, and books appointments for your patients. Refill requests are captured and routed to your medical office assistant, with no hold times, no voicemail, and no manual entry.

6. How does Kickcall handle new patients vs existing patients?

Kickcall supports custom intake workflows. Existing patients can book appointments over the phone. New patients are guided through an intake flow, and their information is captured and passed to your team to follow up, keeping your existing intake process intact.

7. How do you handle data security?

Kickcall is PIPEDA compliant and SOC 2 certified. All voice interactions are end-to-end encrypted, both at rest and in transit. All clinic and patient data is securely stored in Canada. For further details, visit security.kickcall.ai. Your data stays yours, always.

8. Do I need to manually update Kickcall when my schedule changes in Ava EMR?

No. Kickcall reads your schedule from Ava EMR, so changes to provider schedules, office hours, or appointment availability are reflected in Kickcall. Update your schedule in Ava EMR and Kickcall stays in sync.

9. How quickly can my clinic go live?

Most clinics are live within 48 hours. Kickcall connects with a no-code setup, and your dedicated account manager is with you every step of the way.

10. Is there a long-term contract?

No. There is no long-term contract. You can cancel at any time with no cancellation fees and no penalties.