What Your Clinic Gets with Kickcall + AVImark
- An AI Receptionist That Speaks AVImark’s Language — Pet owners interact with your clinic the same way they do today, without any change to their experience. From doctor and technician schedules to appointment types such as wellness exams, vaccinations and dental cleanings, Kickcall understands how AVImark clinics are structured.
- Live AVImark Sync — Bookings, reschedules, and cancellations update in your AVImark schedule in real time. No double entry, ever. One system, one source of truth.
- Owner and Pet Aware — Kickcall knows which client is calling and which of their pets the call is about, so multi-pet households book the right animal for the right visit.
- Voice-Ready Integration — Manages real-time doctor and technician availability, upcoming appointment slots, and complex scheduling rules without manual input.
- Agent Memory — Every call is personalized from the moment it begins. The AI receptionist already knows the context before the conversation starts.
- Spam Filtering — Block spam calls and reduce routine call volume by up to 80%, so your team can focus on patient care.
- Prescription Refill Routing — Pet owners call in for medication refills. Kickcall captures the request and notifies your team. No hold times, no voicemail.
- Smart Escalation — Emergencies and urgent calls, such as an injured pet or a suspected toxin ingestion, are seamlessly transferred to the right team member in real time with complete context.
- New Client vs Existing Client Workflows — Existing clients book appointments over the phone. New clients are guided through intake, including pet details and reason for the visit, and their information is captured and routed to your team for follow-up.
- Call-Backs Without the Phone Tag — Callers who need a technician or doctor to return their call are captured with the details your team needs, so nothing is lost on a sticky note.
- Custom Workflows — Beyond the core integration, custom workflows are available on request, subject to API availability.
- 24/7 Call Coverage — Never miss a call, even after hours, on weekends, or during holidays.
- Telephony Integration — Kickcall integrates with your existing phone system, whether you’re using RingCentral, Vonage, Zoom Phone, Google Voice, or a local VoIP provider.
- Natural Conversations in 42+ Languages — Pet owners can call in English, Spanish, French, Mandarin, Hindi, and 37 more languages. Kickcall responds in the caller’s language automatically.
- Secure Data Storage — All data is stored securely and protected, with SOC 2 Type 2 certification and PIPEDA compliance.
- Reduced No-Shows — Automated confirmations and reminders keep your schedule full.
- More Revenue, Less Overhead — Fill more appointments without adding front desk headcount.
Built for Healthcare, with Data Privacy at its Core
Veterinary clinics carry a serious responsibility when it comes to client and patient data, and Kickcall is built to meet that standard. Kickcall is SOC 2 certified, providing independent verification of our security and privacy controls, and operates in accordance with PIPEDA, Canada’s federal private-sector privacy law.
All voice interactions are end-to-end encrypted, and Kickcall’s integration with AVImark is secured to protect client and patient data at every step. For full details, visit security.kickcall.ai.
Frequently Asked Questions
1. How does Kickcall connect with AVImark?
Kickcall connects with AVImark through a secure integration, subject to Covetrus approval.
2. Will Kickcall work with my existing phone system?
Kickcall integrates with your existing phone system and works alongside your telephony provider, whether you’re using RingCentral, Vonage, Zoom Phone, Google Voice, or a local managed VoIP service provider.
3. Do I need to change my AVImark workflows to use Kickcall?
No. Kickcall is built to work around how your clinic already operates. It fits into your AVImark workflows without reconfiguration, staff retraining, or changes to your scheduling processes.
4. Can Kickcall handle calls in English, Spanish, French, Mandarin, and Hindi?
Yes. Kickcall supports 42+ languages and regional accents, including English, Spanish, French, Mandarin, and Hindi. The AI receptionist automatically detects the caller’s language and responds accordingly, so every pet owner in your community is served in the language they’re most comfortable with.
5. Can Kickcall book appointments and handle refill requests in AVImark?
Yes. Kickcall checks your AVImark schedule, offers available slots, and books appointments for your clients’ pets. Refill requests are captured and routed to your team, with no hold times, no voicemail, and no manual entry.
6. How does Kickcall handle new clients vs existing clients?
Kickcall supports custom intake workflows. Existing clients can book appointments over the phone. New clients are guided through an intake flow, including their pet’s details, and their information is captured and passed to your team to follow up, keeping your existing intake process intact.
7. How do you handle data security?
Kickcall is SOC 2 certified and PIPEDA compliant. All voice interactions are end-to-end encrypted, both at rest and in transit. All clinic and client data is securely stored and protected. For further details, visit security.kickcall.ai. Your data stays yours, always.
9. Do I need to manually update Kickcall when my schedule changes in AVImark?
No. Kickcall reads your schedule from AVImark, so changes to doctor schedules, clinic hours, or appointment availability are reflected in Kickcall. Update your schedule in AVImark and Kickcall stays in sync.
10. How quickly can my clinic go live?
Most clinics are live within 48 hours. Kickcall connects with a no-code setup, and your dedicated account manager is with you every step of the way.
11. Is there a long-term contract?
No. There is no long-term contract. You can cancel at any time with no cancellation fees and no penalties.
