AI Voice Receptionist for ClinicMaster Users

What Your Clinic Gets with Kickcall + ClinicMaster

• An AI Receptionist That Speaks ClinicMaster’s Language — Patients and clients interact with your clinic the same way they do today, without any change to their experience. From practitioner schedules to appointment types, such as initial assessments and follow-up treatments, Kickcall understands how ClinicMaster clinics are structured.
• Live ClinicMaster Sync — Bookings, reschedules, and cancellations update in your ClinicMaster schedule in real time. No double entry, ever. One system, one source of truth.
• Phone, Online and In-Clinic Bookings in One Calendar — Appointments booked by phone through Kickcall sit alongside those made online and at your front desk, so your team never has to reconcile separate calendars.
• Built for Multi-Location Clinics — If you manage several locations through ClinicMaster’s Central Office App, Kickcall can be set up for each location with its own hours, practitioners and call routing.
• Everything Logged in ClinicMaster — Call outcomes sync back to your records, so your team doesn’t re-enter anything by hand.
• Voice-Ready Integration — Manages real-time practitioner availability, upcoming appointment slots, and complex scheduling rules without manual input.
• Agent Memory — Every call is personalized from the moment it begins. The AI receptionist already knows the context before the conversation starts.
• Spam Filtering — Block spam calls and reduce routine call volume by up to 80%, so your team can focus on the people in your clinic.
• Billing and Payment Questions Routed — Callers asking about invoices, receipts or payments are captured and passed to your billing team. No hold times, no voicemail.
• Smart Escalation — Urgent or sensitive calls are seamlessly transferred to the right team member in real time with complete context.
• New Patient vs Existing Patient Workflows — Existing patients and clients book appointments over the phone. New patients and clients are guided through intake, and their information is captured and routed to your team for follow-up.
• Custom Workflows — Beyond the core integration, the setup is built around your clinic’s call types, hours and routing rules. Further custom workflows are available on request, subject to ADDATECH approval and API availability.
• 24/7 Call Coverage — Never miss a call, even after hours, on weekends, or during statutory holidays.
• Telephony Integration — Kickcall integrates with your existing phone system, whether you’re using RingCentral, Vonage, Zoom Phone, Google Voice, or a local VoIP provider.
• Natural Conversations in 42+ Languages — Callers can speak English, French, Punjabi, Hindi, Mandarin, and 37 more languages. Kickcall responds in the caller’s language automatically.
• Canadian Data Residency — All data is stored in Canada, with HIPAA and PIPEDA compliance and SOC 2 Type 2.
• Reduced No-Shows — Automated confirmations and reminders keep your schedule full.
• More Revenue, Less Overhead — Fill more appointments without adding front desk headcount.

Built for Canadian Healthcare, with Data Privacy at its Core

Canadian clinics carry a heightened responsibility when it comes to patient and client health information, and Kickcall is built to meet that standard. Kickcall operates in accordance with PIPEDA, Canada’s federal private-sector privacy law, and is SOC 2 certified, providing independent verification of our security and privacy controls.

All voice interactions are encrypted end-to-end, and the connection to ClinicMaster uses secure, healthcare-grade API protocols. For full details, visit security.kickcall.ai.

Frequently Asked Questions

1. How does Kickcall connect with ClinicMaster?

Kickcall connects with ClinicMaster through a secure integration, subject to ClinicMaster approval. This allows us to safely sync with your clinic’s appointment scheduler and client records.

2. Will Kickcall work with my existing phone system?

Kickcall integrates with your existing phone system and works alongside your telephony provider, whether you’re using RingCentral, Vonage, Zoom Phone, Google Voice, or a local managed VoIP service provider.

3. Do I need to change my ClinicMaster workflows to use Kickcall?

No. Kickcall is built to work around how your clinic already operates. It fits into your ClinicMaster workflows without reconfiguration, staff retraining, or changes to your scheduling processes.

4. Can Kickcall handle calls in English, French, Punjabi, Hindi, and Mandarin?

Yes. Kickcall supports 42+ languages and regional accents, including French, Punjabi, Hindi, and Mandarin. The AI receptionist automatically detects the caller’s language and responds accordingly, so every patient and client in your community is served in the language they’re most comfortable with.

5. Can Kickcall book, reschedule and cancel appointments in ClinicMaster?

Yes. Kickcall checks your ClinicMaster schedule, offers available slots with the right practitioner and appointment type, and books, reschedules or cancels appointments for your patients and clients. Questions about invoices or payments are captured and routed to your billing team, with no hold times, no voicemail, and no manual entry.

6. How does Kickcall handle new patients vs existing patients?

Kickcall supports custom intake workflows. Existing patients and clients can book appointments over the phone. New patients and clients are guided through an intake flow, and their information is captured and passed to your team to follow up, keeping your existing intake process intact.

7. How do you handle data security?

Kickcall is PIPEDA compliant and SOC 2 certified. All voice interactions are end-to-end encrypted, both at rest and in transit. All clinic and patient data is securely stored in Canada. For further details, visit security.kickcall.ai. Your data stays yours, always.

8. Do I need to manually update Kickcall when my schedule changes in ClinicMaster?

No. Kickcall reads your schedule from ClinicMaster, so changes to practitioner schedules, clinic hours, or appointment availability are reflected in Kickcall. Update your schedule in ClinicMaster and Kickcall stays in sync.

9. How quickly can my clinic go live?

Most clinics are live within 48 hours. Kickcall connects with a no-code setup, and your dedicated account manager is with you every step of the way.

10. Is there a long-term contract?

No. There is no long-term contract. You can cancel at any time with no cancellation fees and no penalties.

11. Do you sign a Business Associate Agreement (BAA)?

Yes. Kickcall signs a Business Associate Agreement (BAA) upon request. Contact your dedicated account manager to request one at any time.