AI Voice Receptionist for Maxident Users

What Your Practice Gets with Kickcall + MaxiDent

• An AI Receptionist That Speaks MaxiDent’s Language — Patients interact with your practice the same way they do today, without any change to their experience. From dentist and hygienist schedules to appointment types, such as exams, cleanings and treatment visits, Kickcall understands how MaxiDent practices are structured.
• Live MaxiDent Sync — Bookings, reschedules, and cancellations update in your MaxiDent schedule in real time. No double entry, ever. One system, one source of truth.
• Everything Logged in MaxiDent — Call outcomes sync back to your records, so your team doesn’t re-enter anything by hand.
• Works Alongside Your MaxiDent Add-Ons — Kickcall answers your calls while MaxiDent’s check-in, reminders and payments keep running as they do today.
• Voice-Ready Integration — Manages real-time dentist and hygienist availability, upcoming appointment slots, and complex scheduling rules without manual input.
• Agent Memory — Every call is personalized from the moment it begins. The AI receptionist already knows the context before the conversation starts.
• Spam Filtering — Block spam calls and reduce routine call volume by up to 80%, so your team can focus on patient care.
• Insurance and Billing Questions Routed — Callers asking about insurance coverage, claims, invoices or payments are captured and passed to your billing team. No hold times, no voicemail.
• Smart Escalation — Dental emergencies and other urgent calls are seamlessly transferred to the right team member in real time with complete context.
• New Patient vs Existing Patient Workflows — Existing patients book appointments over the phone. New patients are guided through intake, and their information is captured and routed to your team for follow-up.
• Custom Workflows — Beyond the core integration, the setup is built around your practice’s call types, hours and routing rules. Further custom workflows are available on request, subject to MaxiDent approval and API availability.
• 24/7 Call Coverage — Never miss a patient call, even after hours, on weekends, or during statutory holidays.
• Telephony Integration — Kickcall integrates with your existing phone system, whether you’re using RingCentral, Vonage, Zoom Phone, Google Voice, or a local VoIP provider.
• Natural Conversations in 42+ Languages — Patients can call in English, French, Punjabi, Hindi, Mandarin, and 37 more languages. Kickcall responds in the caller’s language automatically.
• Canadian Data Residency — All data is stored in Canada, with HIPAA and PIPEDA compliance and SOC 2 Type 2.
• Reduced No-Shows — Automated confirmations and reminders keep your schedule full.
• More Revenue, Less Overhead — Fill more appointments without adding front desk headcount.

Built for Canadian Healthcare, with Data Privacy at its Core

Canadian dental practices carry a heightened responsibility when it comes to patient health information, and Kickcall is built to meet that standard. Kickcall operates in accordance with PIPEDA, Canada’s federal private-sector privacy law, and is SOC 2 certified, providing independent verification of our security and privacy controls.

All patient voice interactions are encrypted end-to-end, and the connection to MaxiDent uses secure, healthcare-grade API protocols. For full details, visit security.kickcall.ai.

Frequently Asked Questions

1. How does Kickcall connect with Maxident?

Kickcall connects with Maxident through a secure integration, subject to Maxident approval. This allows us to safely sync with your practice’s appointment scheduler and patient records.

2. Will Kickcall work with my existing phone system?

Kickcall integrates with your existing phone system and works alongside your telephony provider, whether you’re using RingCentral, Vonage, Zoom Phone, Google Voice, or a local managed VoIP service provider.

3. Do I need to change my Maxident workflows to use Kickcall?

No. Kickcall is built to work around how your practice already operates. It fits into your Maxident workflows without reconfiguration, staff retraining, or changes to your scheduling processes.

4. Can Kickcall handle calls in English, French, Punjabi, Hindi, and Mandarin?

Yes. Kickcall supports 42+ languages and regional accents, including French, Punjabi, Hindi, and Mandarin. The AI receptionist automatically detects the caller’s language and responds accordingly, so every patient in your community is served in the language they’re most comfortable with.

5. Can Kickcall book, reschedule and cancel appointments in Maxident?

Yes. Kickcall checks your Maxident schedule, offers available slots with the right dentist or hygienist and appointment type, and books, reschedules or cancels appointments for your patients. Questions about insurance or billing are captured and routed to your team, with no hold times, no voicemail, and no manual entry.

6. How does Kickcall handle new patients vs existing patients?

Kickcall supports custom intake workflows. Existing patients can book appointments over the phone. New patients are guided through an intake flow, and their information is captured and passed to your team to follow up, keeping your existing intake process intact.

7. How do you handle data security?

Kickcall is PIPEDA compliant, HIPAA compliant, and SOC 2 certified. All voice interactions are end-to-end encrypted, both at rest and in transit. All practice and patient data is securely stored and protected. For further details, visit security.kickcall.ai. Your data stays yours, always.

8. Do I need to manually update Kickcall when my schedule changes in Maxident?

No. Kickcall reads your schedule from Maxident, so changes to dentist and hygienist schedules, office hours, or appointment availability are reflected in Kickcall. Update your schedule in Maxident and Kickcall stays in sync.

9. How quickly can my practice go live?

Most practices are live within 48 hours. Kickcall connects with a no-code setup, and your dedicated account manager is with you every step of the way.

10. Is there a long-term contract?

No. There is no long-term contract. You can cancel at any time with no cancellation fees and no penalties.

11. Do you sign a Business Associate Agreement (BAA)?

Yes. Kickcall signs a Business Associate Agreement (BAA) upon request. Contact your dedicated account manager to request one at any time.