AI Voice Receptionist for Medesync EMR Users

What Your Clinic Gets with Kickcall + Medesync EMR

• An AI Receptionist That Speaks Medesync’s Language — Patients interact with your clinic the same way they do today, without any change to their experience. From provider agendas to appointment types to the way your clinic is organized, Kickcall understands how Medesync clinics are structured.
• Live Medesync Sync — Once your clinic’s API access is in place, bookings, reschedules, and cancellations update in your Medesync schedule in real time. No double entry, ever. One system, one source of truth.
• Voice-Ready Integration — Manages real-time provider availability, upcoming appointment slots, and complex scheduling rules without manual input.
• Agent Memory — Every call is personalized from the moment it begins. The AI receptionist already knows the context before the conversation starts.
• Spam Filtering — Block spam calls and reduce routine call volume by up to 80%, so your team can focus on patient care.
• Prescription Refill Routing — Patients call in for refills. Kickcall captures the request and notifies your clinic team. No hold times, no voicemail.
• Smart Escalation — Critical and complex calls are seamlessly transferred to the right team member in real time with complete context.
• New Patient vs Existing Patient Workflows — Existing patients book appointments over the phone. New patients are guided through intake, and their information is captured and routed to your team for follow-up.
• Custom Workflows — Beyond the core integration, the setup is built around your clinic’s call types, hours and routing rules. Further custom workflows depend on the API access TELUS Health provides.
• 24/7 Call Coverage — Never miss a patient call, even after hours, on weekends, or during statutory holidays.
• Telephony Integration — Kickcall integrates with your existing phone system, whether you’re using RingCentral, Vonage, Zoom Phone, Google Voice, or a local VoIP provider.
• Natural Conversations in 42+ Languages — Patients can call in French, English, Spanish, Arabic, Mandarin, and 37 more languages. Kickcall responds in the caller’s language automatically.
• Canadian Data Residency — All data is stored in Canada, with PIPEDA compliance and SOC 2 Type 2.
• Reduced No-Shows — Automated confirmations and reminders keep your schedule full.
• More Revenue, Less Overhead — Fill more appointments without adding front desk headcount.

How the Medesync Integration Works?

Kickcall can build a custom EMR integration for your clinic at no additional cost. Medesync API access is provided by TELUS Health, so the only step before we start is for your clinic to request it. Once access is in place, Kickcall handles the full build, setup and testing.

Built for Canadian Healthcare, with Data Privacy at its Core

Canadian clinics carry a heightened responsibility when it comes to patient health information, and Kickcall is built to meet that standard. Kickcall operates in accordance with PIPEDA, Canada’s federal private-sector privacy law, and is SOC 2 certified, providing independent verification of our security and privacy controls.

All patient voice interactions are encrypted end-to-end, and the connection to Medesync uses secure, healthcare-grade API protocols. For full details, visit security.kickcall.ai.

FAQ's

1. How does Kickcall connect with Medesync EMR?

This integration requires your clinic to request API access directly from TELUS Health. Kickcall is an independent solution and is not affiliated with or endorsed by TELUS Health.

2. Is there an extra cost for the Medesync integration?

No. Kickcall does not charge an additional fee for building a custom integration. Any terms for API access are set by TELUS Health and agreed between your clinic and TELUS Health.

3. Will Kickcall work with my existing phone system?

Kickcall integrates with your existing phone system and works alongside your telephony provider, whether you’re using RingCentral, Vonage, Zoom Phone, Google Voice, or a local managed VoIP service provider.

4. Do I need to change my Medesync workflows to use Kickcall?

No. Kickcall is built to work around how your clinic already operates. It fits into your Medesync workflows without reconfiguration, staff retraining, or changes to your scheduling processes.

5. Can Kickcall handle calls in French and English?

Yes. Kickcall supports 42+ languages and regional accents, including French, English, Spanish, Arabic, and Mandarin. The AI receptionist automatically detects the caller’s language and responds accordingly, so every patient in your community is served in the language they’re most comfortable with.

6. Can Kickcall book appointments and handle refill requests with Medesync?

Yes. Once connected, Kickcall checks your Medesync schedule, offers available slots, and books appointments for your patients. Refill requests are captured and routed to your clinic team, with no hold times, no voicemail, and no manual entry.

7. How does Kickcall handle new patients vs existing patients?

Kickcall supports custom intake workflows. Existing patients can book appointments over the phone. New patients are guided through an intake flow, and their information is captured and passed to your team to follow up, keeping your existing intake process intact.

8. How do you handle data security?

Kickcall is PIPEDA compliant and SOC 2 certified. All voice interactions are end-to-end encrypted, both at rest and in transit. All clinic and patient data is securely stored in Canada. For further details, visit security.kickcall.ai. Your data stays yours, always.

9. Do I need to manually update Kickcall when my schedule changes in Medesync?

No. Once connected, Kickcall reads your schedule from Medesync, so changes to provider agendas, office hours, or appointment availability are reflected in Kickcall. Update your schedule in Medesync and Kickcall stays in sync.

10. How quickly can my clinic go live?

Most clinics are live within 48 hours of receiving API access from TELUS Health. Kickcall connects with a no-code setup, and your dedicated account manager is with you every step of the way.

11. Is there a long-term contract?

No. There is no long-term contract. You can cancel at any time with no cancellation fees and no penalties.