Put Your Phone on Auto-Pilot
NCR Aloha Cloud is built to help restaurants run smarter — and your phone line should match that standard. Kickcall answers every call the moment it rings, walks the customer through your Aloha Cloud menu, captures every modifier and customization correctly, suggests relevant add-ons at the right moment, collects payment securely, and fires the confirmed order straight into NCR Aloha Cloud via Stream. Your team never touches the phone. Your kitchen gets the order. Your customer gets a smooth experience — every single time.
What You Will Get with Kickcall + NCR Aloha Cloud POS
- AI-Powered Order Taking: Every call is answered immediately — no hold, no voicemail, no missed order. Kickcall conducts a natural phone conversation, takes the complete order with every modifier and customization confirmed, and syncs it directly into NCR Aloha Cloud via Stream exactly as a digital order would appear. Your kitchen sees it instantly. Your front-of-house can track it. Nothing falls through the cracks.
- Live Menu Intelligence: Kickcall reads your NCR Aloha Cloud menu in real time through Stream — modifiers, required choices, add-ons, combos, and any items you've marked unavailable. Every menu update you make in Aloha Cloud syncs to Kickcall automatically via Stream and takes effect on the very next call. No manual updates needed, no outdated specials being quoted to customers.
- Smart Upselling & Cross-Selling: You configure the logic; Kickcall delivers it naturally in conversation. A customer ordering a main? The AI suggests a side or a drink. A weekly special running? It mentions it at exactly the right moment. A combo deal applies? Kickcall surfaces it naturally — increasing your average order value on every single call without relying on staff to remember or feel comfortable asking.
- Secure Payment Collection: Kickcall has built its own secure payment system — customers can pay instantly during the call via Apple Pay or Google Pay, with no card numbers spoken aloud and no fumbling for a wallet. Payments go directly to your restaurant with every transaction recorded inside NCR Aloha Cloud automatically.
- Seamless Sync with NCR Aloha Cloud via Stream: Every confirmed order flows from Kickcall through Stream into your NCR Aloha Cloud POS in real time — appearing exactly like any other digital order. Your kitchen gets the ticket, your staff can manage it from the Aloha Cloud dashboard, and your end-of-day reporting stays accurate. No separate device, no manual re-entry, no errors from mishearing a customer over background noise.
- Always Available — Concurrent Calls Included: Kickcall runs 24/7 with no shift gaps. Friday dinner rush with three lines ringing at once? Every call gets answered on the first ring simultaneously. Late-night order after your team has wound down? Still answered. No busy signals, no voicemail, no revenue walking out the door because no one picked up.
- Revenue Booster, Not Just an Order Taker: NCR Aloha Cloud gives you the tools to run a high-performance restaurant operation — Kickcall makes sure your phone line matches that performance. Consistent upselling on every call, zero missed orders, and accurate tickets flowing straight into Aloha Cloud means your phone channel actively drives revenue instead of creating operational drag for your team.
Why Restaurants Choose Kickcall + NCR Aloha Cloud POS
NCR Aloha Cloud is trusted by restaurants of all sizes across 35 countries — independent locations, emerging chains, and large multi-location groups all rely on it for order management, kitchen display, reporting, and delivery integration. Kickcall brings that same reliability to your phone line. Restaurants using Kickcall with NCR Aloha Cloud stop losing orders to voicemail, eliminate manual re-entry errors, and see higher average ticket values from consistent upselling that happens on every call without exception. Stream keeps your menu and orders in sync between Kickcall and Aloha Cloud automatically — no manual work, no separate systems to manage. Your team stays focused on the guest. Your POS stays accurate. And every caller gets their order taken and confirmed.
FAQs
1. How does Kickcall connect to NCR Aloha Cloud POS?
Kickcall connects to NCR Aloha Cloud through Stream — Kickcall's official API partner. Stream acts as the bridge between Kickcall and Aloha Cloud, syncing your menu in real time and routing every confirmed order directly into your POS. Stream reviewed and approved Kickcall's integration request and issued dedicated credentials for this connection.
2. Will Kickcall work with my existing NCR Aloha Cloud setup?
Yes. Kickcall connects to your existing NCR Aloha Cloud setup through Stream — no changes to your POS configuration needed. Orders from Kickcall appear in Aloha Cloud exactly like any other digital order. Your kitchen display, reporting, and existing workflow all stay exactly the same.
3. How is payment handled through Kickcall?
Kickcall has built its own secure payment system — customers can pay instantly during the call via Apple Pay or Google Pay, with no card numbers spoken aloud and no fumbling for a wallet. Payments go directly to your restaurant with every transaction recorded inside NCR Aloha Cloud automatically.
4. Can Kickcall handle our full NCR Aloha Cloud menu including modifiers and complex orders?
Yes. Kickcall reads your live NCR Aloha Cloud menu in real time through Stream — modifiers, required choices, add-ons, combos, and any items you've marked unavailable. Every menu update syncs automatically via Stream and reflects on the very next call. Complex orders, substitutions, and special instructions are all captured correctly and passed through to Aloha Cloud with every order.
5. Can Kickcall handle multiple customer calls at the same time?
Yes. Kickcall handles concurrent calls simultaneously — no busy signals, no hold times, no missed orders. Whether it is a quiet midweek afternoon or a packed weekend dinner rush with multiple lines ringing at once, every customer gets answered on the first ring and their order is taken accurately every time.
