What You Can Offer Your Customers ?
- AI Receptionist as a Service — Give every business on your platform a 24/7 AI voice agent that answers, qualifies, and routes calls — sellable as a premium add-on to your existing hosted PBX or UCaaS plans.
- Flexible Call-Handling Configurations — Deploy the AI agent however each customer needs it: as after-hours overflow when staff are unavailable, as the primary call-taker for every inbound call, or as a dedicated extension inside an existing auto-attendant/IVR menu.
- Appointment Scheduling & Message Taking — The AI agent can schedule appointments directly into a customer's connected calendar and take detailed messages with summaries for staff to review, so no call goes unanswered or unlogged.
- Smart Call Transfer — Calls that need a human are automatically transferred to the right extension — an emergency line, an after-hours agent, or a specific team member — with context intact.
- Multi-Tenant Deployment — Roll AI voice out independently across your entire customer base, business by business, without changing your underlying NetSapiens architecture.
- Regulated-Industry Ready — Support healthcare, wellness, legal and other compliance-sensitive customers with AI call handling backed by SOC 2, HIPAA, and PIPEDA controls.
- A New Revenue Line — Monetize AI voice automation as a value-added service layer on top of the voice minutes and seats you already sell.
How It Works ?
- SIP Trunking — Kickcall establishes dedicated SIP trunks for inbound and outbound call delivery, working alongside your existing NetSapiens call routing.
- Native Call Routing — Calls reach the AI agent through standard NetSapiens routing rules (time-based routing, sequential/simultaneous ring, or a dedicated extension) — no custom telephony rebuild required.
- Secure Portal Access — Business admins access and manage their AI agent through single sign-on, authenticated via your existing NetSapiens portal login.
- Your Infrastructure Stays Yours — Kickcall adds an automation layer on top of your voice backbone; it doesn't replace or reroute your core switching.
Secure, Compliant, and Built for Scale
Trust is at the core of how Kickcall is built for service providers and their customers. Kickcall is SOC 2 certified, HIPAA compliant, and adheres to PIPEDA — covering the privacy and security standards your regulated customers expect across the US and Canada.
All voice interactions are end-to-end encrypted, and Kickcall's integration with NetSapiens is secured to protect your customers' data at every step. Visit security.kickcall.ai for more details.
Frequently Asked Questions
1. Is Kickcall's integration officially approved by NetSapiens?
Yes. Kickcall is an official NetSapiens integration partner, connecting through NetSapiens' supported open interfaces — including SIP trunking and OAuth2-based SSO — to securely deliver AI voice services on top of your existing platform.
2. Do we need to change our existing NetSapiens setup to use Kickcall?
No. Kickcall connects at the SIP trunking and call-routing layer using standard NetSapiens routing rules. Your softswitch architecture, billing structure, and multi-tenant setup stay exactly as they are — Kickcall adds an automation layer on top, it doesn't replace anything underneath.
3. Can we offer Kickcall to multiple business customers on our platform?
Yes. Kickcall is built for multi-tenant deployment, so you can enable AI voice independently for each business on your NetSapiens platform, at your own pace, without a platform-wide reconfiguration.
4. How do calls actually get routed to the AI agent?
Once an agent is connected to a business's extension, Kickcall works within your existing NetSapiens call-routing rules — time-based routing, sequential/simultaneous ring, or a dedicated extension — so calls reach the AI agent the same way any other call would be routed on your platform.
5. What can the AI agent actually do on a call?
The AI agent answers calls, takes and summarizes messages for staff to review, and can schedule appointments directly into a connected calendar. If a call needs a human, it transfers to the right extension — an emergency line, an after-hours agent, or a specific team member — with context intact.
6. How do you handle data security?
Kickcall is fully HIPAA and PIPEDA compliant, and SOC 2 certified. For further details, visit security.kickcall.ai. Your data stays yours — always.
7. Who logs in to manage the AI agent — us or our business customers?
Business customers manage their own AI agent through their existing NetSapiens portal login, authenticated via SSO. There's no separate credential set for them to manage.
8. Do you sign a Business Associate Agreement (BAA)?
Yes. Kickcall signs a BAA upon request for customers operating in regulated industries.
9. How do we bill our customers for this?
Kickcall bills on a per-domain basis — each business/domain enabled on your NetSapiens platform is billed as its own line item, giving you a clear, itemized breakdown across your entire customer base rather than a single bulk charge.
10. Is there a long-term contract?
No. There's no long-term contract, and you can cancel at any time with no cancellation fees or penalties.
