Put Your Phone on Auto-Pilot
Every restaurant hits a point where the phone becomes the bottleneck — staff pulled away from tables, orders missed during rush, customers hanging up after too long on hold. Kickcall fixes that. The moment a call comes in, Kickcall answers it, works through your NX Restaurant menu with the customer, captures every customization, suggests relevant add-ons, and sends the confirmed order directly into your NX POS. Your team stays on the floor. Your kitchen gets accurate tickets. Your customers get served faster.
What You Will Get with Kickcall + NX Restaurant
- AI-Powered Order Taking: Every call is answered immediately — no hold, no voicemail, no missed orders. Kickcall conducts a natural conversation with your customer, takes the complete order with all customizations confirmed, and syncs it directly into NX Restaurant POS via Stream exactly as a digital order would appear. Your kitchen sees it instantly. Nothing falls through the cracks.
- Live Menu Intelligence: Kickcall reads your NX Restaurant menu in real time through Stream — modifiers, add-ons, required choices, combos, and any items currently unavailable. Every update you make in NX Restaurant syncs to Kickcall automatically via Stream and takes effect on the very next call. No manual updates needed on your end, no outdated items being quoted to customers.
- Smart Upselling & Cross-Selling: Kickcall doesn't just take the order — it actively grows it. You define the upsell logic and Kickcall delivers it naturally during the conversation. A customer ordering a pizza? The AI mentions the deal on sides. A combo applies? It surfaces it at exactly the right moment. Consistent upselling on every single call without relying on staff to remember.
- Secure Payment Collection: Kickcall has built its own secure payment system — customers can pay instantly during the call via Apple Pay or Google Pay, with no card numbers spoken aloud and no fumbling for a wallet. Payments go directly to your restaurant with every transaction recorded inside NX Restaurant automatically.
- Seamless Sync with NX Restaurant via Stream Every confirmed order flows from Kickcall through Stream into your NX Restaurant POS in real time — appearing exactly like any other digital order. Your kitchen gets the ticket, your staff can manage it from the NX dashboard, and your reporting stays accurate. No separate device, no manual re-entry, no errors from mishearing a customer over background noise.
- Always Available — Concurrent Calls Included: Kickcall runs 24/7 with no shift gaps. Multiple calls coming in during a Saturday rush? Every line gets answered on the first ring simultaneously. Late night order after closing? Still answered. No busy signals, no voicemail, no revenue walking out the door because no one picked up.
- Revenue Booster, Not Just an Order Taker: Your phone line is one of your highest-converting order channels — and Kickcall makes sure it works at full capacity around the clock. With consistent upselling, zero missed calls, and accurate order processing straight into NX Restaurant, your phone becomes one of the strongest revenue drivers in your business.
Why Restaurants Choose Kickcall + NX Restaurant
NX Restaurant is built for speed and flexibility — and Kickcall extends that same philosophy to your phone line. Restaurants using Kickcall with NX Restaurant stop losing orders to voicemail, eliminate front-of-house interruptions during service, and see higher average ticket values from upselling that happens on every call without exception. Stream keeps your menu and orders in sync between Kickcall and NX Restaurant automatically — no manual work, no separate systems to manage. The result is a phone line that runs itself while your team focuses entirely on the in-restaurant experience.
FAQs
1. How does Kickcall connect to NX Restaurant POS?
Kickcall connects to NX Restaurant through Stream, Kickcall's official API partner. Stream acts as the middleware bridge between Kickcall and NX Restaurant, syncing your menu in real time and routing every confirmed order directly into your POS. Stream reviewed and approved Kickcall's integration request and issued dedicated credentials for this connection.
2. Will Kickcall work with my existing NX Restaurant setup?
Yes. Kickcall connects to your existing NX Restaurant setup through Stream — no changes to your POS configuration needed. Orders from Kickcall appear in NX Restaurant exactly like any other digital order. Your existing kitchen workflow, reporting, and dashboard all stay the same.
3. How is payment handled through Kickcall?
Kickcall has built its own secure payment system — customers can pay instantly during the call via Apple Pay or Google Pay, with no card numbers spoken aloud and no fumbling for a wallet. Payments go directly to your restaurant with every transaction recorded inside NX Restaurant automatically.
4. Can Kickcall handle our full NX Restaurant menu including modifiers and complex orders?
Yes. Kickcall reads your live NX Restaurant menu in real time through Stream — including modifiers, required choices, add-ons, combos, and any items you've marked unavailable. Every menu update syncs automatically via Stream and reflects on the very next call. Complex orders, substitutions, and special instructions are all captured correctly and passed through to NX Restaurant with the order.
5. Can Kickcall handle multiple customer calls at the same time?
Yes. Kickcall handles concurrent calls simultaneously with no busy signals and no hold times. Whether it's a slow midweek afternoon or a packed weekend dinner rush with multiple lines ringing — every customer gets answered on the first ring and their order is taken accurately every time.
