Put Your Phone on Auto-Pilot
Liquor store customers call for a reason — they know what they want, they want it fast, and if you don't pick up, they call somewhere else. Kickcall answers every call the moment it rings, walks the customer through your Santé product catalog, captures bottle sizes, bundle choices, and every detail correctly, suggests relevant add-ons at the right moment, collects payment securely, and sends the confirmed order straight into Santé POS via Stream. Your staff stays focused on the floor. Your POS stays accurate. Your customer gets served without waiting.
What You Will Get with Kickcall + Santé POS
- AI-Powered Order Taking: Every call is answered immediately — no hold, no voicemail, no lost sale. Kickcall conducts a natural phone conversation, takes the complete order with every product detail confirmed, and syncs it directly into Santé POS via Stream exactly as a digital order would appear. Your team sees it instantly. Nothing gets missed and nothing needs to be re-entered manually.
- Industry-Tailored Product Intelligence: Kickcall reads your live Santé product catalog in real time through Stream — bottle sizes, bundle options, brand variants, modifiers, and any items currently out of stock. Every update you make in Santé syncs to Kickcall automatically via Stream and takes effect on the very next call. No manual updates needed, no outdated products being quoted to customers.
- Smart Upselling & Cross-Selling: You configure the logic; Kickcall delivers it naturally every time. A customer ordering a bottle of whiskey? The AI suggests a complementary mixer or a gift bundle. A weekly special running on wine? It mentions it at exactly the right moment. A combo deal applies? Kickcall surfaces it naturally — increasing your average order value on every single call without relying on staff to remember.
- Secure Payment Collection: Kickcall has built its own secure payment system — customers can pay instantly during the call via Apple Pay or Google Pay, with no card numbers spoken aloud and no fumbling for a wallet. Payments go directly to your store with every transaction recorded inside Santé POS automatically.
- Seamless Sync with Santé POS via Stream: Every confirmed order flows from Kickcall through Stream into your Santé POS in real time — appearing exactly like any other digital order. Your team can manage it from the Santé dashboard, your inventory updates automatically, and your end-of-day reporting stays accurate. No separate device, no manual re-entry, no discrepancies between what the customer ordered and what gets processed.
- Always Available — Concurrent Calls Included: Kickcall runs 24/7 with no shift gaps. Late-night call when your store is winding down? Answered. Early morning order before your team is fully set up? Answered. Busy Friday evening with three lines ringing at once? Every call gets answered on the first ring simultaneously. No busy signals, no voicemail, no revenue walking out the door.
- Revenue Booster, Not Just an Order Taker: Your phone line is one of your most direct sales channels — and Kickcall makes sure it operates at full capacity around the clock. Consistent upselling on every call, zero missed orders, and accurate orders flowing straight into Santé means your phone actively drives revenue instead of creating work for your team.
Why Liquor Stores Choose Kickcall + Santé POS
Santé is built specifically for the liquor industry — and Kickcall is built to match that specialization on the phone. Liquor stores using Kickcall with Santé stop losing orders to unanswered calls, eliminate manual re-entry errors, and see higher average order values from consistent upselling that happens on every call without exception. Stream keeps your product catalog and orders in sync between Kickcall and Santé automatically — no manual work, no separate systems to manage. Whether you run a single location or multiple stores, Kickcall scales with your business and keeps your phone line working as hard as the rest of your operation.
FAQs
1. How does Kickcall connect to Santé POS?
Kickcall connects to Santé POS through Stream — Kickcall's official API partner. Stream acts as the bridge between Kickcall and Santé, syncing your product catalog in real time and routing every confirmed order directly into your POS. Stream reviewed and approved Kickcall's integration request and issued dedicated credentials for this connection.
2. Will Kickcall work with my existing Santé POS setup?
Yes. Kickcall connects to your existing Santé setup through Stream — no changes to your POS configuration needed. Orders from Kickcall appear in Santé exactly like any other digital order. Your existing team workflow, inventory, reporting, and dashboard all stay exactly the same.
3. How is payment handled through Kickcall?
Kickcall has built its own secure payment system — customers can pay instantly during the call via Apple Pay or Google Pay, with no card numbers spoken aloud and no fumbling for a wallet. Payments go directly to your store with every transaction recorded inside Santé POS automatically.
4. Can Kickcall handle our full Santé product catalog including bottle sizes, bundles, and variants?
Yes. Kickcall reads your live Santé product catalog in real time through Stream — bottle sizes, bundle options, brand variants, modifiers, and any items currently out of stock. Every catalog update syncs automatically via Stream and reflects on the very next call. Complex orders and special requests are all captured correctly and passed through to Santé with every order.
5. Can Kickcall handle multiple customer calls at the same time?
Yes. Kickcall handles concurrent calls simultaneously — no busy signals, no hold times, no missed sales. Whether it is a quiet weekday afternoon or a busy Friday evening with multiple lines ringing at once, every customer gets answered on the first ring and their order is taken accurately every time.
