AI Voice Receptionist for TELUS CHR Users

What Your Clinic Gets with Kickcall + TELUS CHR

• An AI Receptionist That Speaks CHR’s Language — Patients interact with your clinic the same way they do today, without any change to their experience. From provider schedules to appointment types to the way your clinic is organized, Kickcall understands how CHR clinics are structured.
• Connected Through the CHR Enterprise API — Kickcall works with your CHR through TELUS’s own Enterprise API, so the connection is made through the route TELUS provides for third-party solutions.
• Live CHR Sync — Bookings, reschedules, and cancellations update in your CHR schedule in real time. No double entry, ever. One system, one source of truth.
• Everything Logged in CHR — Call outcomes sync back to your records, so your team doesn’t re-enter anything by hand.
• Voice-Ready Integration — Manages real-time provider availability, upcoming appointment slots, and complex scheduling rules without manual input.
• Agent Memory — Every call is personalized from the moment it begins. The AI receptionist already knows the context before the conversation starts.
• Spam Filtering — Block spam calls and reduce routine call volume by up to 80%, so your team can focus on patient care.
• Prescription Refill Routing — Patients call in for refills. Kickcall captures the request and notifies your medical office assistant. No hold times, no voicemail.
• Smart Escalation — Critical and complex calls are seamlessly transferred to the right team member in real time with complete context.
• New Patient vs Existing Patient Workflows — Existing patients book appointments over the phone. New patients are guided through intake, and their information is captured and routed to your team for follow-up.
• Custom Workflows — Beyond the core integration, the setup is built around your clinic’s call types, hours and routing rules. Further custom workflows are available on request, subject to what the CHR Enterprise API makes available to your clinic.
• 24/7 Call Coverage — Never miss a patient call, even after hours, on weekends, or during statutory holidays.
• Telephony Integration — Kickcall integrates with your existing phone system, whether you’re using RingCentral, Vonage, Zoom Phone, Google Voice, or a local VoIP provider.
• Natural Conversations in 42+ Languages — Patients can call in English, French, Punjabi, Hindi, Mandarin, and 37 more languages. Kickcall responds in the caller’s language automatically.
• Canadian Data Residency — All data is stored in Canada, with HIPAA and PIPEDA compliance and SOC 2 Type 2.
• Reduced No-Shows — Automated confirmations and reminders keep your schedule full.
• More Revenue, Less Overhead — Fill more appointments without adding medical office assistant headcount.

What the TELUS CHR Enterprise API Supports?

The CHR Enterprise API is a TELUS Health product. Access is arranged by your clinic directly with TELUS Health, and Kickcall works with your CHR through the API once access is in place. The following resources, published by TELUS Health, describe what the API supports.

Reference resources

1. CHR Enterprise API Documentation
   The API reference for CHR data, covering how third-party solutions work with a clinic’s CHR.
   https://apidocs.ca.inputhealth.com/enterprise-api
2. CHR API Release Notes, 2026
   TELUS Health’s 2026 release notes. They show the API is actively maintained and supports creating and updating appointments, among other updates.
   https://help.inputhealth.com/en/articles/13391004-what-s-new-in-the-api-2026
3. TELUS Collaborative Health Record Overview
   TELUS Health’s overview of CHR, including online booking, referrals and waitlists, and built-in payments.
   https://www.telus.com/en/health/health-professionals/clinics/collaborative-health-record

Built for Canadian Healthcare, with Data Privacy at its Core

Canadian clinics carry a heightened responsibility when it comes to patient health information, and Kickcall is built to meet that standard. Kickcall operates in accordance with PIPEDA, Canada’s federal private-sector privacy law, and is SOC 2 certified, providing independent verification of our security and privacy controls.

All patient voice interactions are encrypted end-to-end, and the connection to CHR uses the secure, token-based access that TELUS requires for its Enterprise API. For full details, visit security.kickcall.ai.

Frequently Asked Questions

1. How does Kickcall connect with TELUS CHR?

Kickcall connects through the CHR Enterprise API, a GraphQL API from TELUS Health that lets approved solutions query, create and update data in your CHR, including appointments. Your clinic arranges API access directly with TELUS Health, which is a paid service. Once access is in place, we configure your AI receptionist and sync it with your clinic’s schedule. You can read the API documentation and TELUS Health’s 2026 API updates to see what it supports.

2. Will Kickcall work with my existing phone system?

Kickcall integrates with your existing phone system and works alongside your telephony provider, whether you’re using RingCentral, Vonage, Zoom Phone, Google Voice, or a local managed VoIP service provider.

3. Do I need to change my CHR workflows to use Kickcall?

No. Kickcall is built to work around how your clinic already operates. It fits into your CHR workflows without reconfiguration, staff retraining, or changes to your scheduling processes.

4. Can Kickcall handle calls in English, French, Punjabi, Hindi, and Mandarin?

Yes. Kickcall supports 42+ languages and regional accents, including French, Punjabi, Hindi, and Mandarin. The AI receptionist automatically detects the caller’s language and responds accordingly, so every patient in your community is served in the language they’re most comfortable with.

5. Can Kickcall book appointments and handle refill requests with TELUS CHR?

Yes. Once API access is in place, Kickcall checks your CHR schedule, offers available slots, and books appointments for your patients. Refill requests are captured and routed to your medical office assistant, with no hold times, no voicemail, and no manual entry.

6. How does Kickcall handle new patients vs existing patients?

Kickcall supports custom intake workflows. Existing patients can book appointments over the phone. New patients are guided through an intake flow, and their information is captured and passed to your team to follow up, keeping your existing intake process intact.

7. How do you handle data security?

Kickcall is PIPEDA compliant and SOC 2 certified. All voice interactions are end-to-end encrypted, both at rest and in transit. All clinic and patient data is securely stored in Canada. For further details, visit security.kickcall.ai. Your data stays yours, always.

8. Do I need to manually update Kickcall when my schedule changes in CHR?

No. Once connected, Kickcall reads your schedule from CHR, so changes to provider schedules, office hours, or appointment availability are reflected in Kickcall. Update your schedule in CHR and Kickcall stays in sync.

9. How quickly can my clinic go live?

Once TELUS has enabled API access for your CHR, Kickcall can typically be live within 48 hours. The time to get API access depends on TELUS’s quote, contract and review process, so start that step first.

10. Is there a long-term contract?

Kickcall has no long-term contract. You can cancel at any time with no cancellation fees and no penalties. Your TELUS Enterprise API agreement is a separate agreement between your clinic and TELUS.

11. Do you sign a Business Associate Agreement (BAA)?

Yes. Kickcall signs a Business Associate Agreement (BAA) upon request. Contact your dedicated account manager to request one at any time.