Proudly Canadian

AI Receptionist forFamily Practice

Every morning, your phones jam patients redialing for same-day spots while your MOAs are buried in refills, results, and rebookings. Kickcall answers every call at once, books the same-day openings, handles refills and forms, and forwards urgent calls straight to your on-call team from new immigrants finding their first family doctor to long-time patients who've trusted you for years.

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All Data Securely Stored in Canada

What's costing your Family Practice clinic every day

Every unanswered call is a patient who books somewhere else. Here's what your front desk deals with when there's no AI receptionist.

Missed Patient Calls

Your phone lines get busy. Staff get pulled in different directions. Calls go unanswered and appointments get delayed or lost entirely.
Staff

Front-Desk Overload

Your receptionist is handling calls, walk-ins, scheduling, and paperwork at the same time. Something always slips.

Patients Left on Hold

A patient calling to confirm an appointment shouldn't wait. But when your staff is stretched, they do. And some just hang up.
Clock

After-Hour Voicemails

Calls don't stop when your clinic closes. By 8am the next morning, your staff is already behind on a backlog they didn't create.

Drive Real Results for Your Business

Kickcall delivers measurable improvements from day one, across patient experience, staff efficiency, and call handling.

Instant Response

Instant AI responses eliminate wait times

70% Cost Reduction

Reduce operational costs significantly

Clock

24/7 Availability

Never miss a customer call again

Multilingual Support

Native-level support in 50+ languages and dialects

Always Consistent

Every customer gets the same quality service

Never miss a call

Support multiple callers simultaneously, even during peak hours

Built for Family Practice Workflows

Your AI receptionist comes pre-trained on the workflows practitioners use every day, with more being added regularly.

New Customer Intake

Captures new customer information and creates records directly in your system.

Existing Customer Matching

Identifies returning customers and retrieves existing records automatically.

Family Booking

Supports booking appointments for multiple family members in one call.

Provider Schedule Lookup

Checks provider availability and shares open slots with callers.

Book Appointments

Books appointments directly into your existing calendar.

Upcoming Appointments

Confirms upcoming visit details date, time, and prep instructions.

Recall Reminders

Sends timely reminders and follow-ups to help reduce missed appointments.

Update Appointments

Modifies appointment times, dates, or provider preferences on the fly.

Cancel Appointments

Processes cancellations gracefully and can offer rescheduling options.

Call Transfer

Intelligently routes calls to the right person or department when needs.

SMS (Two way)

Enables two-way messaging for confirmations and updates.

General Inquiries

Answers common questions about hours, location, services, and more.

Administrative Calls

Handles insurance, billing, and general inquiries effortlessly.

Refill Requests

Captures refill requests and routes them to the right provider.

Emergency Call Handling

Prioritizes urgent requests and routes critical calls to the right team.

Note Taking

Automatically capture call details and deliver accurate summaries to your team

Payment collection

Secure DTMF card entry over the phone

Spam Filtering

Blocks spam calls automatically so your team stays focused.

More in Pipeline

New workflows are being added regularly based on feedbacks.
Don't see a workflow you need?
We'll build it for you.
Test all workflows

How It Works

Reduce your Medical Office Assistant's interruptions and handle patient calls more efficiently. Our AI phone agent manages patient interactions automatically, making every call efficient and personal for your practice.

01

Configure and Personalize your AI Phone agent.

We configure Kickcall to your practice: your services, hours, providers, and exactly how you want each type of call handled. Patients can speak naturally and the AI understands their intent and context. Kickcall tailors responses based on patient history and previous interactions.

📞

Patient Calls

Mrs. Johnson-Diabetes follow-up

🤖

AI recognizes voice

Personal greeting & context loaded

🗣

Natural conversation

Understanding intent without rigid menus

02

Answer and Triage

Kickcall greets each patient by voice, understands what they need- appointment, refill, result, referral, or form and decides what's routine and what's urgent. Urgent symptoms are routed to your on-call team right away.

Hi.this is Clyare from Your Health Clinic. How may I help you?

I need to reschedule my appointment

I see you have an appointment on 
Tuesday. What day works better for you?

03

Pull the Chart

Instead of putting patients on hold, Kickcall pulls their chart note, last visit, and roster status from your EMR while they're still talking.

🔍 Looking for Results

Same-Day Visit

Available today at 3:15 PM

Scheduled

This afternoon

Annual Physical

Next available: Tuesday at 10:30 AM

Scheduled

Tomorrow

04

Take Action and Log It

It books the appointment, sends the form, or routes the request, then logs the call to the patient's chart note, the way your MOA would.

Appointment booked for Tuesday at 10:30 AM.

🗓️ Appointment Scheduled

June

23

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Dr. Albert Flost

General Physician

Appointments 43

Maple Leaf Family Clinic Saves 15 Hours Per Week

Dr. Sarah Chen's family practice in Toronto transformed their patient communication with Kickcall's AI receptionist, achieving remarkable efficiency gains across the entire clinic.

Maple Leaf Family Clinic

Toronto, Ontario

🕒

 15 hours

Saved Weekly

💲

$3500

Monthly Cost Savings

📉

270+ Calls

Handled after hour

📞

100%

Instant calls answered

“Our patients love the instant responses, and our staff can focus on providing quality care instead of managing endless phone calls.”

SC

Dr. Sarah Chen

Family Physician & Clinic Director

Before Kickcall

  • 2 full-time receptionists overwhelmed with daily call volume

  • 30% of calls going to voicemail during busy periods

  • Refill requests arriving incomplete, requiring callbacks

  • Frequent appointment booking errors and double-bookings

After Kickcall

  • 1 receptionist handles complex tasks only

  • Instant response for all patient calls

  • 24/7 availability for appointments and inquiries

  • Zero booking errors through direct EMR integration

Why Canadian Healthcare Providers Choose Kickcall

Enhancing patient communication through reliable and compliant AI solutions

Your Data Never Leaves Canada

Canadian-hosted infrastructure designed to support federal and provincial privacy requirements

Understanding Canadian Healthcare

Designed to understand OHIP, MSP, provincial programs, and the workflows Canadian clinics rely on every day

Multilingual Support

Offer support in English, Mandarin, Spanish, French, and other languages to improve accessibility and patient satisfaction.

Local Support Team

Work with a local team that understands Canadian healthcare operations, regulations, and patient expectations

Serving All Canadian Provinces  & Territories

British Columbia

Saskatchewan

Ontario

New Brunswick

Prince Edward Island

Yukon

Nunavut

Alberta

Manitoba

Quebec

Nova Scotia

Newfoundland

Northwest Territories

Complete nationwide coverage across all 13 provinces & territories

Integrations 100+ tools

Kickcall ensures smooth data flow and collaboration.

Oscar Pro

AI Receptionist for Oscar Pro Clinics

DrChrono EHR

AI voice receptionist for DrChrono practices

Practice Better EHR

AI voice receptionist for Practice Better Users

AdvancedMD

AI Voice Receptionist for AdvancedMD Users

Juno EMR

AI Receptionist for Juno EMR Clinics

Jane App

AI Voice Receptionist for Jane App users

See All Integrations

Frequently Asked Questions

Does Kickcall handles multiple calls at once?

Does my patient data stay in Canada?

Can it tell an urgent call from a routine one?

Does it speak multiple languages?

Is there a long-term contract?

Will it sound natural to my patients?

Will Kickcall work with my existing phone system?

Compliance Certification

We have compliance certifications and protocols in place to ensure that every single interaction is private and secure.
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Ready to Add AI Voice to Your Business with Kickcall?

Automate calls, handle more customers, and grow — with zero disruption to your current setup.

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24/7 Call Handling

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Multilingual Support

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Live Call Transfer

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Smart Appointment Booking

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Auto-Sync Knowledge Base

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AI-Powered Receptionist

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Custom Integrations

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Secure & Scalable

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White-Label Ready

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Analytics Dashboard

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Spam Call Detection

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Dedicated Technical Manager

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AI Agent Builder

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Real-Time Slack Support

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VoIP-First Architecture

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Customer Support

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Workflow Automation

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Data Security

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Intelligent Scheduling

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Advanced Reporting

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Lead Scoring

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Customer Support

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Workflow Automation

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Data Security

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Intelligent Scheduling

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Advanced Reporting

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Lead Scoring