No-Show Follow-Up

Automate Dentrix Ascend No-Show Follow-Up Calls with AI

When a Dentrix Ascend appointment is marked No Show, Kickcall calls the patient the next day, asks what happened and rebooks the visit on the call, so gaps in your schedule get filled.

Official Integration Partner

VERIFIED BY

Henry Schein One

Kickcall is an official integration partner with Dentrix Ascend, allowing our AI front desk to securely connect with your Dentrix Ascend account.

Zero disruption to current workflows

Real-time sync

Actively maintained

Custom workflows

Quick Workflow Walkthrough

How This Workflow Runs, Step by Step

AI no-show follow-up calls for Dentrix Ascend are phone calls to patients whose appointment was marked No Show the day before, also known as missed appointment recovery. Kickcall calls each patient with care, asks why the visit was missed, and if they're interested, books a new appointment during the call.

Step 01

Find yesterday's no-shows

Each day Kickcall finds Dentrix Ascend appointments marked No Show the day before, for patients who haven't rebooked, and prepares them for a follow-up call.

Step 02

Start a caring conversation

The AI expresses concern without blame, politely asks why the visit was missed, and answers approved questions.

Step 03

Rebook on the call

If the patient is interested, the AI finds a suitable time based on your appointment type and provider rules and books the new appointment right away.

Step 04

Close the loop

Kickcall records whether the patient rebooked, was interested or declined, and tries again on following days if they weren't reached, up to 3 attempts.

More missed appointments are rebooked without a front-desk team member working a call list.

It Works the Same Way Your Team Works

Every follow-up call uses the same judgment a good front-desk team member uses before it calls, during the call, and after the call ends.

Respects Do Not Disturb

Before any call, Kickcall checks your do-not-call rules and patient opt-outs, and skips anyone who asked not to be called.

Calls at the right hours

Calls go out the day after the missed visit, inside your configured window and the patient's own time zone, never at odd hours.

Writes back to your system

New appointments are booked in Dentrix Ascend, and every outcome is recorded on the activity sheet, so your team can see who rebooked and who needs a personal follow-up.

Creates tasks for your team

When a call needs a human, such as a clinical question or an upset patient, the case is flagged for your team so nothing slips through.

Focused on the goal, not the task

Success is a rebooked patient. The reason behind every No Show is captured too, so your practice can spot patterns and act on them.

Persistent, but polite

Patients who aren't reached are called again on following days, up to 3 attempts. It understands "call me later" and follows up at the right time.

Security and privacy come first. Every call runs within your configured rules and consent settings — and is built to never frustrate your patients.