Recall Reminder

Automate Dentrix Ascend Recall Reminder with AI

Bring patients back when their recare is due. Kickcall calls patients who are due or overdue in Dentrix Ascend, answers their questions and books the next hygiene visit on the call.

Official Integration Partner

VERIFIED BY

Henry Schein One

Kickcall is an official integration partner with Dentrix Ascend, allowing our AI front desk to securely connect with your Dentrix Ascend account.

Zero disruption to current workflows

Real-time sync

Actively maintained

Custom workflows

Quick Workflow Walkthrough

How This Workflow Runs, Step by Step

AI recall reminder calls for Dentrix Ascend are phone calls to patients whose recare, such as a hygiene, prophy or perio maintenance visit, is due in the next 7 days, 30 days or another window you choose, or already overdue, with nothing booked. Kickcall explains why the patient is being contacted and books the visit during the call.

Step 01

Find patients due for recare

Each day Kickcall finds Dentrix Ascend patients due for recare in the next 7 days, 30 days or the window you choose, plus overdue patients, who have no appointment scheduled.

Step 02

Start a natural conversation

The AI explains that the patient is due for their visit, answers approved questions, and asks whether they would like to book.

Step 03

Book the visit on the call

If the patient is interested, the AI finds a suitable time based on your appointment type and provider rules and books it in Dentrix Ascend right away.

Step 04

Close the loop

Kickcall records the outcome, including whether the patient booked or was interested, and tries again on a later day if they weren't reached, up to your set limit.

More recare patients book their next visit, without adding another manual call list for staff.

It Works the Same Way Your Team Works

Every follow-up call uses the same judgment a good front-desk team member uses before it calls, during the call, and after the call ends.

Respects Do Not Disturb

Before any call, Kickcall checks your do-not-call rules and patient opt-outs, and skips anyone who asked not to be called.

Calls at the right hours

Calls go out inside your configured window and the patient's own time zone, never at odd hours.

Writes back to your system

Booked visits appear in Dentrix Ascend, and every outcome is analyzed and recorded on the activity sheet, so records stay current and the next run knows what to do.

Creates tasks for your team

When a call needs a human, such as a clinical question or an upset patient, the case is flagged for your team so nothing slips through.

Focused on the goal, not the task

Success is a booked visit. Calls stop once the patient books, and every attempt is tracked in one place.

Persistent, but polite

Patients who aren't reached are called again within your configured limit. It understands "call me later", "tomorrow" or "I'm busy right now", then follows up at the right time.

Security and privacy come first. Every call runs within your configured rules and consent settings — and is built to never frustrate your patients.