Broken Appointments

AI Broken Appointment Calls for Open Dental

When an Open Dental appointment is set to Broken, Kickcall calls the patient, finds out what happened, and rebooks the visit before planned treatment slips further.

Official Integration Partner

VERIFIED BY

Open Dental

Kickcall is an official integration partner with Open Dental, allowing our AI Front Desk to securely connect with your Open Dental account.

Zero disruption to current workflows

Real-time Sync

Actively maintained

Custom Workflows

Quick Workflow Walkthrough

How This Workflow Runs, Step by Step

AI broken appointment calls for Open Dental are follow-up phone calls to patients whose appointment was set to Broken, starting the day after the miss. Kickcall reads the broken appointment, calls the patient without blame, rebooks the same treatment where your setup allows, and logs the reason for the miss.

Step 01

Find yesterday's Broken appointments

Kickcall reads appointments set to Broken, including D9986 missed or D9987 cancelled codes if you use them, and skips anyone already rebooked.

Step 02

Call without blame

The AI tells the patient the visit was missed, asks what happened in a friendly way, and checks whether they still want the treatment.

Step 03

Rebook the same treatment

Kickcall offers times that fit the original appointment's procedures, provider, operatory and length, so the new visit matches what was planned.

Step 04

Close the loop in Open Dental

The new visit is booked where your setup allows, or the preferred time goes to staff, and the patient's reason for the miss is logged.

More broken appointments turn into rebooked visits, without staff chasing yesterday's misses by phone.

It Works the Same Way Your Team Works

Every follow-up call uses the same judgment a good front-desk team member uses before it calls, during the call, and after the call ends.

Respects Do Not Disturb

Before calling, Kickcall checks your do-not-call list and Open Dental contact preferences, and skips patients your team has flagged not to contact.

Calls at the right hours

Broken appointment calls go out the day after the miss, inside your calling window and the patient's time zone, never at odd hours.

Writes back to your system

Where your setup allows, the rebooked visit and the reason for the miss go back into Open Dental, so your schedule and patient history stay current.

Creates tasks for your team

If a patient is upset, reports a treatment problem, or disputes a broken appointment fee, Kickcall creates a task for your team instead of handling it.

Focused on the goal, not the task

The goal is a rebooked visit for the treatment that was missed, not a logged call. Kickcall works each Broken appointment until it is rebooked, declined or closed.

Persistent, but polite

Kickcall retries within your attempt limits and understands "call me after work" or "next week", then follows up at the time the patient asked for.

Security and privacy come first. Every call runs within your configured rules and consent settings — and is built to never frustrate your patients.