Appointment Reminder

Automate Tebra Appointment Reminder Calls with AI

Kickcall calls patients with scheduled, unconfirmed appointments in Tebra, formerly Kareo, reminds them of the date, time and provider, and confirms they're coming before the day arrives.

Approved Access

CREDENTIALS BY

Tebra

Kickcall's AI Front Desk integrates with Tebra through approved API access, allowing us to securely connect with your Tebra account.

Zero disruption to current workflows

Real-time sync

Actively maintained

Custom workflows

Quick Workflow Walkthrough

How This Workflow Runs, Step by Step

AI appointment reminder calls for Tebra are outbound phone calls to patients with a scheduled, unconfirmed appointment inside your reminder window. Kickcall reminds each patient of the date, time and provider, asks them to confirm, and records the answer with a short call summary, one of the most direct ways to reduce no-shows.

Step 01

Find upcoming appointments

Kickcall finds scheduled Tebra appointments that still need confirming inside your reminder window, filtered by your appointment type and provider rules, and prepares each patient for a call.

Step 02

Start a natural conversation

The AI states the appointment date, time and provider, and answers approved questions such as arrival instructions.

Step 03

Confirm the appointment

The AI asks the patient to confirm they're coming and captures their answer. A patient who can't attend is flagged for your team so the slot can be refilled.

Step 04

Close the loop

Kickcall records whether the patient confirmed, with a short call summary, and tries again before the visit if they weren't reached, up to 3 attempts.

Fewer surprises on the schedule, without adding another manual reminder list for staff.

It Works the Same Way Your Team Works

Every follow-up call uses the same judgment a good front-desk team member uses before it calls, during the call, and after the call ends.

Respects Do Not Disturb

Before any call, Kickcall checks the patient's Tebra contact preferences and the Kickcall do-not-call list, and skips anyone who opted out.

Calls at the right hours

Reminders go out inside your configured window and the patient's own time zone, close to the appointment and never at odd hours.

Writes back to your system

After every conversation, the outcome and a short call summary are recorded on the activity sheet, so your team and the next run always know where each appointment stands.

Creates tasks for your team

When a call needs a human, such as a clinical question, a patient who can't attend or an upset patient, the case is flagged for your team so nothing slips through.

Focused on the goal, not the task

Success is a confirmed appointment. Only unconfirmed appointments are called, so patients who already confirmed are never bothered twice.

Persistent, but polite

Patients who aren't reached are called again before the appointment, up to 3 attempts. It understands "call me later", "tomorrow" or "I'm busy right now" and follows up then.

Security and privacy come first. Every call runs within your configured rules and consent settings — and is built to never frustrate your patients.