No-Show Follow-Up

Automate Tebra No-Show Follow-Up Calls with AI

When an appointment in Tebra, formerly Kareo, is marked No Show, Kickcall calls the patient the next day, asks what happened, and offers a new appointment that fits your schedule.

Approved Access

CREDENTIALS BY

Tebra

Kickcall's AI Front Desk integrates with Tebra through approved API access, allowing us to securely connect with your Tebra account.

Zero disruption to current workflows

Real-time sync

Actively maintained

Custom workflows

Quick Workflow Walkthrough

How This Workflow Runs, Step by Step

AI no-show follow-up calls for Tebra are phone calls to patients whose appointment was marked No Show yesterday, or who are due for a retry. Kickcall reaches each patient with care, records why the visit was missed, and books a new appointment in Tebra, formerly Kareo.

Step 01

Read yesterday's No Shows

Every day Kickcall pulls Tebra appointments marked No Show the day before, with patient, phone and visit details, and adds new cases to the activity sheet.

Step 02

Start a caring conversation

The AI expresses concern without blame, asks why the visit was missed, and answers approved questions about your practice.

Step 03

Offer a new appointment

If the patient wants to come back, the AI offers times that fit your appointment type and provider rules and books the one they pick in Tebra.

Step 04

Close the loop

Kickcall updates the activity sheet with the reason, the result and the attempt count, so the next run knows exactly who still needs a call.

More missed appointments are recovered without a front-desk team member working a call list.

It Works the Same Way Your Team Works

Every follow-up call uses the same judgment a good front-desk team member uses before it calls, during the call, and after the call ends.

Respects Do Not Disturb

Before any call, Kickcall checks the patient's Tebra contact preferences and the Kickcall do-not-call list, and skips anyone who opted out.

Calls at the right hours

Calls go out the day after the missed visit, inside your calling window and the patient's own time zone, and never at odd hours.

Writes back to your system

Each outcome is recorded with the reason and attempt count, so your Tebra schedule and activity sheet always show where every patient stands.

Creates tasks for your team

When a call needs a human, such as a clinical question or an upset patient, the case is flagged for your team so nothing slips through.

Focused on the goal, not the task

Success is a patient back on the schedule. The reason behind every No Show is captured as well, so your practice can spot patterns.

Persistent, but polite

Patients who aren't reached are called again on following days, up to your configured maximum. It understands "call me later" and follows up then.

Security and privacy come first. Every call runs within your configured rules and consent settings — and is built to never frustrate your patients.