Appointment Tasks

Automate Oscar Pro Appointment Tickler Tasks with AI

Assign an appointment task to Kickcall in an Oscar Pro tickler. The AI phones the patient to book, change or cancel the visit, records the outcome, and escalates anything it can't finish.

Official Integration Partner

VERIFIED BY

Oscar Pro

Kickcall is an official integration partner with Oscar Pro — allowing our AI Front Desk to securely connect with your Oscar Pro account.

Zero disruption to current workflows

Real-time sync

Actively maintained

Custom workflows

Quick Workflow Walkthrough

How This Workflow Runs, Step by Step

Ticklers are how Oscar Pro teams hand out tasks, such as asking a receptionist to call a patient about an appointment. AI appointment tickler calls let staff hand those tasks to Kickcall instead: fill in a short appointment template, assign the tickler, and Kickcall makes the call and reports back on the tickler.

Step 01

Read appointment ticklers assigned to Kickcall

Kickcall checks the ticklers assigned to it in Oscar Pro and reads each with a private AI model, picking up the patient, the task and any preferred days or providers.

Step 02

Start a natural conversation

The AI calls the patient in the right window and handles the conversation described in the tickler, whether that's booking, changing or cancelling a visit.

Step 03

Capture the right outcome

Kickcall offers times that fit your appointment type and provider rules, books or updates the visit in Oscar Pro, and records what the patient agreed to.

Step 04

Close the loop in the tickler

The outcome is written to the tickler and the activity sheet, and the tickler is completed. If every try is used, the task goes to the person named in it.

Appointment tasks get done on the phone, and your team only handles the ones that need a person.

It Works the Same Way Your Team Works

Every follow-up call uses the same judgment a good front-desk team member uses before it calls, during the call, and after the call ends.

Respects Do Not Disturb

Before any call, Kickcall checks the patient's Oscar Pro contact preferences and the Kickcall do-not-call list, and skips anyone who opted out.

Calls at the right hours

Calls go out inside your calling window and the patient's own time zone, and respect any preferred days written in the tickler.

Writes back to your system

The outcome is written to the Oscar Pro tickler and the activity sheet, so your team sees exactly what the patient agreed to.

Creates tasks for your team

When every try is used with no result, or a call needs a human, the tickler is escalated to your staff with the full details.

Focused on the goal, not the task

Each call is tied to the task written in the tickler, so the conversation stays on the booking, change or follow-up that was requested.

Persistent, but polite

Kickcall retries within your configured tries and understands "call me later", "tomorrow" or "I'm busy right now", then follows up at the right time.

Security and privacy come first. Every call runs within your configured rules and consent settings — and is built to never frustrate your patients.