Recall Ticklers

Automate Oscar Pro Recall Ticklers with AI

Staff create a recall tickler and assign it to Kickcall. The AI calls the patient, helps them book, updates the tickler, and hands off to your team if they can't be reached.

Official Integration Partner

VERIFIED BY

Oscar Pro

Kickcall is an official integration partner with Oscar Pro — allowing our AI Front Desk to securely connect with your Oscar Pro account.

Zero disruption to current workflows

Real-time sync

Actively maintained

Custom workflows

Quick Workflow Walkthrough

How This Workflow Runs, Step by Step

In Oscar Pro, a tickler is the task and reminder tool your staff already use. AI recall tickler calls turn those ticklers into recall reminders by phone: staff fill in a short recall template, assign the tickler to Kickcall, and Kickcall calls the patient and writes the result back to the tickler.

Step 01

Read recall ticklers assigned to Kickcall

Kickcall checks the ticklers assigned to it in Oscar Pro and reads each one with a private AI model, picking up the recall date, tries and hand-off person.

Step 02

Start a natural conversation

In the right calling window, the AI explains why the patient is being recalled, answers approved questions, and asks whether they would like to book.

Step 03

Offer the right appointment

The AI offers times that fit your appointment type and provider rules, books the visit, and captures preferences such as "call me next week".

Step 04

Close the loop in the tickler

Kickcall writes the result to the tickler and completes it once the visit is booked. If every try is used, the tickler goes to the staff member named in it.

Recall work moves from the tool your team already uses to a booked visit, without another manual call list.

It Works the Same Way Your Team Works

Every follow-up call uses the same judgment a good front-desk team member uses before it calls, during the call, and after the call ends.

Respects Do Not Disturb

Before any call, Kickcall checks the patient's Oscar Pro contact preferences and the Kickcall do-not-call list, and skips anyone who opted out.

Calls at the right hours

Recall tickler calls go out inside your calling window and the patient's own time zone, on or after the recall date written in the tickler.

Writes back to your system

Every result is written to the Oscar Pro tickler and the activity sheet, and the tickler is completed once the patient books.

Creates tasks for your team

If every try is used, or a call needs a human, the tickler is handed to the staff member named in it, so nothing slips through.

Focused on the goal, not the task

Success is a patient who books their next visit. The tickler tells Kickcall what the task is, so every attempt stays tied to that goal.

Persistent, but polite

Kickcall retries within the tries set on the tickler and understands "call me later" or "I'm busy right now", then follows up at that time.

Security and privacy come first. Every call runs within your configured rules and consent settings — and is built to never frustrate your patients.