Drive Real Results for Your Business

Our AI phone support delivers immediate, quantifiable improvements across customer experience, operational efficiency, and business metrics.

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Manage Appointment Changes

Handle cancellations and rescheduling without extra front-desk effort.

Appointment Reminders

Reduce missed appointments with automated reminders and confirmations.

After-Hours Call Coverage

Patients can still reach your clinic outside business hours.

Call Routing

Transfer calls to the appropriate lab assistant or team member when needed.

Real-Time Call Summaries

Automatically capture patient call details for staff review.

Multilingual Support

Support patients in multiple languages with natural voice conversations.

Built for Diagnostic Labs Workflows

Your AI receptionist comes pre-trained on the workflows practitioners use every day, with more being added regularly.

New Customer Intake

Captures new customer information and creates records directly in your system.

Existing Customer Matching

Identifies returning customers and retrieves existing records automatically.

Provider Schedule Lookup

Checks provider availability and shares open slots with callers.

Book Appointments

Books appointments directly into your existing calendar.

Upcoming Appointments

Confirms upcoming visit details date, time, and prep instructions.

Recall Reminders

Sends timely reminders and follow-ups to help reduce missed appointments.

Update Appointments

Modifies appointment times, dates, or provider preferences on the fly.

Cancel Appointments

Processes cancellations gracefully and can offer rescheduling options.

Call Transfer

Intelligently routes calls to the right person or department when needs.

SMS (Two way)

Enables two-way messaging for confirmations and updates.

General Inquiries

Answers common questions about hours, location, services, and more.

Administrative Calls

Handles insurance, billing, and general inquiries effortlessly.

Note Taking

Automatically capture call details and deliver accurate summaries to your team

Payment collection

Secure DTMF card entry over the phone

Spam Filtering

Blocks spam calls automatically so your team stays focused.

More in Pipeline

New workflows are being added regularly based on feedbacks.

Don't see a workflow you need?

We'll build it for you.

Test all workflows

How It Works

Reduce your Medical Office Assistant's interruptions and handle patient calls more efficiently. Our AI phone agent manages patient interactions automatically, making every call efficient and personal for your practice.

Configure and Personalize your AI Phone agent.

We configure Kickcall to your lab: which tests are walk-in vs appointment, prep instructions per test, your collection centres and hours, coverage details, and what patients must bring.

📞

Patient Calls

Mrs. Johnson follow-up

🤖

AI recognizes voice

Personal greeting & context loaded

🗣

Natural conversation

Understanding intent without rigid menus

Answer and Triage

For appointment-based collections, Kickcall checks availability and the patient's booking in your lab scheduling system / LIS while they're still on the line.

Kick

Call

Hi, this is James from Northside Diagnostics. How can i help you?

I need to reschedule my appointment

Kick

Call

I see you have an appointment on  Tuesday. What day works better for you?

Pull the Chart

nstead of putting people on hold, Kickcall pulls their record, last exam date, and prescription status from your optometry software while they're still on the line.

🔍 Looking for Results

Blood Work

Updated after latest exam

Ready

This afternoon

Annual Eye Exam

Confirmed with Dr. Smith

Scheduled

Tomorrow

Take Action and Log It

It books or reschedules the collection, sends prep instructions and a what-to-bring reminder, then logs the call.

Kick

Call

Appointment booked for Tuesday at 10:30 AM.

🗓️ Appointment Scheduled

June

Dr. Albert Flost

Medical Laboratory Scientist

Appointments 43

Northbridge Diagnostics Cut Result Inquiry Calls and Improved Critical Value Routing by 67%

Northbridge Diagnostics streamlined patient inquiries and operational workflows with Kickcall’s AI receptionist, reducing result inquiry calls and ensuring faster critical value escalation.

Northbridge Diagnostics

Hamilton, Ontario

🕒

18 hours

Saved Weekly

💲

$3200

Monthly Cost Savings

📉

369+ Calls

Handled after hour

📞

100%

Calls Answered Instantly

“Kickcall handles our 'are my results back' calls completely, and our critical value escalation process is faster and more consistent than when staff were juggling it manually during a busy morning.”

Mark Devereaux

Lab Operations Manager