Proudly Canadian
Kickcall answers every call, from "are my glasses ready?" to "is my eye exam covered by OHIP?" books overdue recalls automatically, and handles prescription, eyewear, and coverage questions, so your front desk is free for the patients picking out frames. Built for optometry clinics across Canada, where exam slots fill fast and patients have questions before they even book. No overdue recalls slipping through, no staff spending the day on the phone, no patient hanging up because no one answered.
Comprehensive exams and the annual recall, booked into the right provider's column.
Handle cancellations and rescheduling without extra front-desk effort.
Help patients with clinic hours, insurance, eyewear services, and appointment information.
Red eye, foreign body, flashes/floaters, or sudden vision change get prioritised or routed to the optometrist.
Patients can still reach your clinic outside business hours.
Support patients in multiple languages with natural voice conversations.
Reduce your Medical Office Assistant's interruptions and handle patient calls more efficiently. Our AI phone agent manages patient interactions automatically, making every call efficient and personal for your practice.
01
We configure Kickcall to your clinic: exam types and durations, your optometrists and opticians, optical/dispensary details, hours, and your OHIP and vision-benefit billing.
📞
Patient Calls
Mrs. Johnson follow-up
🤖
AI recognizes voice
Personal greeting & context loaded
🗣
Natural conversation
02
Kickcall greets the caller, works out whether it's an exam booking, a recall, an optical question (glasses/contacts), a coverage question, or an urgent eye problem and books or routes accordingly. Urgent symptoms (sudden vision loss, flashes/floaters) are prioritised or sent to the optometrist.
Kick
Call
Hi, this is Emma from Smith eye care. How can I help you?
I need to reschedule my appointment
Kick
Call
I see you have an appointment on Tuesday. What day works better for you?
03
nstead of putting people on hold, Kickcall pulls their record, last exam date, and prescription status from your optometry software while they're still on the line.
🔍 Looking for Results
Vision Prescription
Updated after latest exam
Ready
This afternoon
Annual Eye Exam
Confirmed with Dr. Smith
Scheduled
Tomorrow
04
Kick
Call
🗓️ Appointment Scheduled
June
23
Dr. Albert Flost
Optometrist
ClearView Eye Care improved appointment follow-ups and patient support with Kickcall’s AI receptionist, creating a smoother experience for both staff and patients.
ClearView Eye Care
Kitchener, Ontario
🕒
12 hours
Saved Weekly
💲
$2400
Monthly Cost Savings
📉
65%
Shorter wait times
📞
100%
Calls Answered Instantly
"KickCall has been a game-changer for our family practice. Our patients love the instant responses, and our staff can focus on providing quality care instead of managing endless phone calls."
Dr. Sarah Chen
Family Physician & Clinic Director
Before Kickcall
Front desk overwhelmed by eyewear pickup and reorder calls
Recall and reminder calls inconsistent, leading to a 19% no-show rate
After-hours eye emergency calls going to voicemail
Vision benefit and coverage questions creating long front-desk waits
After Kickcall
Eyewear pickup status and reorders handled automatically
No-show rate dropped to with consistent recall outreach
After-hours emergency calls triaged and escalated immediately
Coverage and benefit questions answered accurately on the first call
Canadian-hosted infrastructure designed to support federal and provincial privacy requirements
Designed to understand OHIP, MSP, provincial programs, and the workflows Canadian clinics rely on every day
Offer support in English, Mandarin, Spanish, French, and other languages to improve accessibility and patient satisfaction.
Work with a local team that understands Canadian healthcare operations, regulations, and patient expectations
British Columbia
Saskatchewan
Ontario
New Brunswick
Prince Edward Island
Yukon
Nunavut
Alberta
Manitoba
Quebec
Nova Scotia
Newfoundland
Northwest Territories
Complete nationwide coverage across all 13 provinces & territories
Kickcall ensures smooth data flow and collaboration.
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Does it handle glasses ready and contact-lens reorder calls?
Does Kickcall handles multiple calls at once?
Does my patient data stay in Canada?
Does it speak multiple languages?
Is there a long-term contract?
Will Kickcall work with my existing phone system?
Automate calls, handle more customers, and grow — with zero disruption to your current setup.
© 2026 Kickcall AI. Built with ❤️ in Toronto
