Proudly Canadian

AI Receptionist forPhysiotherapy Clinics

Kickcall answers every call, books the full plan of care, and fills cancelled slots before your schedule has a gap. Handling WSIB, motor-vehicle, and insurance questions so your front desk isn't buried in calls. Built for physio clinics across Canada, where patients book, reschedule, and check in multiple times a week. No drop-offs mid-plan, no empty slots, no physiotherapist pulled away from treatment to answer the phone.

Book Free Demo
All Data Securely Stored in Canada

What's costing your Physiotherapy Clinics every day

Every unanswered call is a patient who books somewhere else. Here's what Canadian clinic staff deal with without an AI receptionist.

Frequent Rescheduling

Patients regularly change appointments due to work, recovery progress, or personal commitments.

Insurance & Billing Questions

Staff spend time answering repetitive coverage and payment questions.

No-Shows & Last-minute cancellations

Physio practices see the highest no-show rates in healthcare; every empty session is lost time and wasted slot.
Clock

After-Hours Calls

Injured patients and shift workers call outside business hours, when only voicemail is on.

Drive Real Results for Your Business

Our AI phone support delivers immediate, quantifiable improvements across customer experience, operational efficiency, and business metrics.

Manage Appointment Changes

Handle cancellations and rescheduling without extra front-desk effort.

Appointment Reminders

Reduce missed appointments with automated reminders and confirmations.

Clock

After-Hours Call Coverage

Patients can still reach your clinic outside business hours.

Call Routing

Transfer calls to the appropriate therapist or team member when needed.

Real-Time Call Summaries

Automatically capture patient call details for staff review.

Multilingual Support

Support patients in multiple languages with natural voice conversations.

Built for Physiotherapy Clinics Workflows

Your AI receptionist comes pre-trained on the workflows practitioners use every day, with more being added regularly.

New Customer Intake

Captures new customer information and creates records directly in your system.

Existing Customer Matching

Identifies returning customers and retrieves existing records automatically.

Provider Schedule Lookup

Checks provider availability and shares open slots with callers.

Book Appointments

Books appointments directly into your existing calendar.

Upcoming Appointments

Confirms upcoming visit details date, time, and prep instructions.

Recall Reminders

Sends timely reminders and follow-ups to help reduce missed appointments.

Update Appointments

Modifies appointment times, dates, or provider preferences on the fly.

Cancel Appointments

Processes cancellations gracefully and can offer rescheduling options.

Call Transfer

Intelligently routes calls to the right person or department when needs.

SMS (Two way)

Enables two-way messaging for confirmations and updates.

General Inquiries

Answers common questions about hours, location, services, and more.

Administrative Calls

Handles insurance, billing, and general inquiries effortlessly.

Note Taking

Automatically capture call details and deliver accurate summaries to your team

Payment collection

Secure DTMF card entry over the phone

Spam Filtering

Blocks spam calls automatically so your team stays focused.

More in Pipeline

New workflows are being added regularly based on feedbacks.
Don't see a workflow you need?
We'll build it for you.
Test all workflows

How It Works

Reduce your Medical Office Assistant's interruptions and handle patient calls more efficiently. Our AI phone agent manages patient interactions automatically, making every call efficient and personal for your practice.

01

Configure and Personalize your AI Phone agent.

Kickcall to your clinic: services, your physiotherapists, kinesiologists and assistants, assessment vs treatment durations, hours, and your insurance/WSIB/MVA billing details.

📞

Patient Calls

Mrs. Michelle- follow-up

🤖

AI recognizes voice

Personal greeting & context loaded

🗣

Natural conversation

Understanding intent without rigid menus

02

Answer and Triage

Instead of putting people on hold, Kickcall pulls their record, plan of care, and remaining visits from your practice-management software, while they're still on the line.

Hi, this is Emily from Jane Physio Clinic. How can I help you?

I need to reschedule my appointment

I see you have an appointment on 
Tuesday. What day works better for you?

03

Pull the Chart

Instead of putting patients on hold, Kickcall pulls their chart note, last visit, and roster status from your EMR while they're still talking.

🔍 Looking for Results

Treatment Plan

Posture & Mobility Program

Active

Updated 2 days ago

Next Physiotherapy Session

Follow-up treatment booked

Scheduled

Tomorrow at 2:30 PM

04

Take Action and Log It

It books the next visit (or the whole series), captures claim details for insurance, fills a cancellation from the waitlist, then logs the call to the patient's record.

Appointment booked for Tuesday at 10:30 AM.

🗓️ Appointment Scheduled

June

23

Image

Michael Frost

Physiotherapist

Appointments 43

Riverside Physiotherapy Cut Missed Recovery Sessions by 58%

Riverside Physiotherapy improved patient communication and reduced administrative pressure with Kickcall’s AI receptionist, keeping appointment requests and recovery scheduling running efficiently.

Riverside Physiotherapy

Toronto, Ontario

🕒

12 hours

Saved Weekly

💲

$2100

Monthly Cost Savings

📉

65%

Reduction in No-Shows

📞

270+ Calls

Handled after hour

"Kickcall has been a game-changer for our Physiotherapy practice. Our patients love the instant responses, and our staff can focus on providing quality sessions instead of managing endless phone calls."

NW

Noah Williams

Clinic Manager

Before Kickcall

  • Front desk receptionists overwhelmed with calls

  • Average wait time of 8 minutes for patients

  • After-hours booking calls going to voicemail

  • Frequent appointment booking errors

After Kickcall

  • 1 receptionist handles complex tasks only

  • Instant response for all patient calls

  • 24/7 availability for appointments and inquiries

  • Zero booking errors with EMR integration

Why Canadian Healthcare Providers Choose Kickcall

Enhancing patient communication through reliable and compliant AI solutions

Your Data Never Leaves Canada

Canadian-hosted infrastructure designed to support federal and provincial privacy requirements

Understanding Canadian Healthcare

Designed to understand OHIP, MSP, provincial programs, and the workflows Canadian clinics rely on every day

Multilingual Support

Offer support in English, Mandarin, Spanish, French, and other languages to improve accessibility and patient satisfaction.

Local Support Team

Work with a local team that understands Canadian healthcare operations, regulations, and patient expectations

Serving All Canadian Provinces  & Territories

British Columbia

Saskatchewan

Ontario

New Brunswick

Prince Edward Island

Yukon

Nunavut

Alberta

Manitoba

Quebec

Nova Scotia

Newfoundland

Northwest Territories

Complete nationwide coverage across all 13 provinces & territories

Integrations 100+ tools

Kickcall ensures smooth data flow and collaboration.

Oscar Pro

AI Receptionist for Oscar Pro Clinics

Jane App

AI Voice Receptionist for Jane App users

Cliniko EHR

AI voice receptionist for Cliniko practices

PracticeQ

AI voice receptionist for PracticeQ practices

OptiMantra EMR

AI Voice Receptionist for OptiMantra EMR Users

webPT EMR

AI Voice Receptionist for WebPT EMR

See All Integrations

Frequently Asked Questions

Does Kickcall handle multiple calls at once?

Does my patient data stay in Canada?

Can it track how many visits a patient has left under their plan?

Can it manage a recurring multi-week treatment schedule?

Is there a long-term contract?

Will Kickcall work with my existing phone system?

Compliance Certification

We have compliance certifications and protocols in place to ensure that every single interaction is private and secure.
Book Free Demo

Ready to Add AI Voice to Your Business with Kickcall?

Automate calls, handle more customers, and grow — with zero disruption to your current setup.

Icon

24/7 Call Handling

Icon

Multilingual Support

Icon

Live Call Transfer

Icon

Smart Appointment Booking

Icon

Auto-Sync Knowledge Base

Icon

AI-Powered Receptionist

Icon

Custom Integrations

Icon

Secure & Scalable

Icon

White-Label Ready

Icon

Analytics Dashboard

Icon

Spam Call Detection

Icon

Dedicated Technical Manager

Icon

AI Agent Builder

Icon

Real-Time Slack Support

Icon

VoIP-First Architecture

Icon

Customer Support

Icon

Workflow Automation

Icon

Data Security

Icon

Intelligent Scheduling

Icon

Advanced Reporting

Icon

Lead Scoring

Icon

Customer Support

Icon

Workflow Automation

Icon

Data Security

Icon

Intelligent Scheduling

Icon

Advanced Reporting

Icon

Lead Scoring