Reactivation

Automate AdvancedMD Patient Reactivation Calls with AI

Kickcall calls AdvancedMD patients not seen for 3+ months, welcomes them back without pressure, and books a visit before they drift to another practice.

Official Integration Partner

VERIFIED BY

AdvancedMD

Kickcall is an official integration partner with AdvancedMD — allowing our AI Front Desk to securely connect with your AdvancedMD account.

Zero disruption to current workflows

Real-time sync

Actively maintained

Custom workflows

Quick Workflow Walkthrough

How This Workflow Runs, Step by Step

AI patient reactivation calls for AdvancedMD are outbound phone calls to patients not seen for 3+ months who are inside your lookback window and have nothing booked. Kickcall welcomes lapsed patients back, finds out what kept them away, books a visit in AdvancedMD, and logs the result.

Step 01

Find lapsed patients

Kickcall reads AdvancedMD for patients not seen for 3+ months, inside your lookback window, with nothing booked and no recall due.

Step 02

Welcome them back

The AI greets the patient warmly, asks what kept them away, and invites them to schedule a visit with your practice.

Step 03

Book the right visit

Kickcall offers times for the appointment type your team sets for returning patients, with their previous provider where possible.

Step 04

Record the outcome

The visit is booked straight into AdvancedMD, and patients who moved or switched care are flagged.

More inactive patients return, and your AdvancedMD patient list reflects who is really still in your care.

It Works the Same Way Your Team Works

Every follow-up call uses the same judgment a good front-desk team member uses before it calls, during the call, and after the call ends.

Respects Do Not Disturb

Before dialing, Kickcall checks your do-not-call list and AdvancedMD contact preferences, and skips patients your team marked inactive or not to contact.

Calls at the right hours

Reactivation calls go out only inside your calling window and the patient's time zone, never early in the morning or late in the evening.

Writes back to your system

The booked visit and the call result go straight back to AdvancedMD, so returning patients are back in active care.

Creates tasks for your team

If a patient says they left over a billing issue or a bad experience, Kickcall creates a task so your team can follow up personally.

Focused on the goal, not the task

The goal is a returning patient, not a dialed number. Kickcall works each lapsed patient until they book, decline or reach your attempt limit.

Persistent, but polite

Kickcall spaces attempts 7 to 10 days apart, never pressures anyone, and understands "maybe next month", then follows up when the patient asked.

Security and privacy come first. Every call runs within your configured rules and consent settings — and is built to never frustrate your patients.