Appointment Reminder

Automate athenahealth Appointment Reminder Calls with AI

Kickcall calls patients with upcoming athenahealth appointments, reminds them of the date, time and provider, and confirms they're coming, so fewer slots go empty.

Custom Connector

BUILT BY

Kickcall

Kickcall's AI Front Desk integrates with athenaOne through a custom API integration, allowing us to securely connect with your athenaOne account.

Zero disruption to current workflows

Real-time sync

Actively maintained

Custom workflows

Quick Workflow Walkthrough

How This Workflow Runs, Step by Step

AI appointment reminder calls for athenahealth are outbound phone calls to patients with an upcoming appointment that still needs confirming inside your reminder window. Kickcall reminds each patient of the date, time and provider, answers approved questions such as arrival instructions, and asks them to confirm, one of the most direct ways to reduce no-shows.

Step 01

Find upcoming appointments

Kickcall finds upcoming athenahealth appointments inside your reminder window that still need confirming, filtered by your appointment type and provider rules, and prepares the patients for a call.

Step 02

Start a natural conversation

The AI states the appointment date, time and provider, and answers approved questions such as arrival instructions.

Step 03

Confirm the appointment

The AI asks the patient to confirm they're coming and captures their response. A patient who can't attend is flagged for your team.

Step 04

Close the loop

Kickcall records whether the patient confirmed, and tries again before the visit if they weren't reached, up to 3 attempts.

Fewer surprises on the schedule, without adding another manual reminder list for staff.

It Works the Same Way Your Team Works

Every follow-up call uses the same judgment a good front-desk team member uses before it calls, during the call, and after the call ends.

Respects Do Not Disturb

Before any call, Kickcall checks your do-not-call rules and patient opt-outs, and skips anyone who asked not to be called.

Calls at the right hours

Reminder calls go out inside your configured window and the patient's own time zone, close to the appointment and never at odd hours.

Writes back to your system

After every conversation, the outcome is analyzed and recorded on the workflow's activity sheet, so your team knows who is coming and the next run knows who still needs a call.

Creates tasks for your team

When a call needs a human, such as a clinical question, a patient who can't attend or an upset patient, the case is flagged for your team so nothing slips through.

Focused on the goal, not the task

Success is a confirmed appointment. Patients who have confirmed are not called again, so nobody is bothered twice.

Persistent, but polite

Patients who aren't reached are called again before the appointment, up to 3 attempts. It understands "call me later", "tomorrow" or "I'm busy right now", then follows up at the right time.

Security and privacy come first. Every call runs within your configured rules and consent settings — and is built to never frustrate your patients.

Integration Library

750+ Business Integrations That Plug Into the Workflow

The same workflow template plugs into 750+ business apps — calendars, CRMs, payments, spreadsheets, messaging, and e signature tools — so outcomes flow into the systems your team already runs. Which apps are available depends on API access and workflow review.