Recall Reminder and Reactivation

Automate athenahealth Recall Reminder and Reactivation Calls with AI

Fill your schedule with patients who are due, overdue or haven't been seen in months. Kickcall calls them, answers questions and helps them book.

Custom Connector

BUILT BY

Kickcall

Kickcall's AI Front Desk integrates with athenaOne through a custom API integration, allowing us to securely connect with your athenaOne account.

Zero disruption to current workflows

Real-time sync

Actively maintained

Custom workflows

Quick Workflow Walkthrough

How This Workflow Runs, Step by Step

AI recall reminder and reactivation calls for athenahealth reach two groups. Recall reminder calls go to patients due or overdue for their next visit, within the next 7 days, 30 days or a window you choose. Reactivation calls go to lapsed patients not seen for 3 months or more. Both groups have nothing booked, and each gets the right message.

Step 01

Find patients who need a visit

Each day Kickcall finds athenahealth patients who are due or overdue within the window you choose, and patients not seen for 3 months or more, who have no appointment scheduled.

Step 02

Start a natural conversation

The AI explains why it's calling, with a recall message for due patients and a welcome-back message for lapsed patients, and answers approved questions.

Step 03

Book the next visit

The AI finds a suitable time based on your appointment type and provider rules, then books it in athenahealth or passes the patient's preferred time to your team, based on your rules.

Step 04

Close the loop

Kickcall records the outcome and tries again later if the patient wasn't reached, up to your set limit. Patients who book are not called again.

More overdue and lapsed patients return to your schedule, without a manual list-building project.

It Works the Same Way Your Team Works

Every follow-up call uses the same judgment a good front-desk team member uses before it calls, during the call, and after the call ends.

Respects Do Not Disturb

Before any call, Kickcall checks your do-not-call rules and patient opt-outs, and skips anyone who asked not to be called.

Calls at the right hours

Calls are placed inside your configured window and the patient's own time zone, never at odd hours.

Writes back to your system

After every conversation, the outcome is analyzed and recorded on the workflow's activity sheet, so records stay current and the next run knows what to do.

Creates tasks for your team

When a call needs a human, such as a clinical question or an upset patient, the case is flagged for your team so nothing slips through.

Focused on the goal, not the task

Success is a booked visit. The most recently overdue patients are called first, and a daily limit keeps new bookings manageable for your team.

Persistent, but polite

Patients who aren't reached are called again within your configured limit. It understands "call me later", "tomorrow" or "I'm busy right now", then follows up at the right time.

Security and privacy come first. Every call runs within your configured rules and consent settings — and is built to never frustrate your patients.

Integration Library

750+ Business Integrations That Plug Into the Workflow

The same workflow template plugs into 750+ business apps — calendars, CRMs, payments, spreadsheets, messaging, and e signature tools — so outcomes flow into the systems your team already runs. Which apps are available depends on API access and workflow review.