No-Show Follow-Up

Automate athenahealth No-Show Follow-Up Calls with AI

When a patient misses an appointment in athenahealth, Kickcall calls them the next day, politely asks what happened and offers a new appointment, so gaps in your schedule get filled.

Custom Connector

BUILT BY

Kickcall

Kickcall's AI Front Desk integrates with athenaOne through a custom API integration, allowing us to securely connect with your athenaOne account.

Zero disruption to current workflows

Real-time sync

Actively maintained

Custom workflows

Quick Workflow Walkthrough

How This Workflow Runs, Step by Step

AI no-show follow-up calls for athenahealth are phone calls to patients whose appointment was recorded as a patient no-show the day before, also known as missed appointment recovery. Kickcall calls each patient with care, asks why the visit was missed, and offers a new appointment if they want to come back.

Step 01

Find yesterday's no-shows

Each day Kickcall finds the appointments recorded as patient no-shows in athenahealth the day before, skips anyone who has already rebooked, and prepares the rest for a follow-up call.

Step 02

Start a caring conversation

The AI expresses concern without blame, politely asks why the visit was missed, and answers approved questions.

Step 03

Offer a new appointment

The AI finds a suitable time based on your appointment type and provider rules, then books it in athenahealth or passes the patient's preferred time to your team, based on your rules.

Step 04

Close the loop

Kickcall records the reason and the result, and tries again on a later day if the patient wasn't reached, up to your set limit.

More missed appointments are recovered without a front-desk team member working a call list.

It Works the Same Way Your Team Works

Every follow-up call uses the same judgment a good front-desk team member uses before it calls, during the call, and after the call ends.

Respects Do Not Disturb

Before any call, Kickcall checks your do-not-call rules and patient opt-outs, and skips anyone who asked not to be called.

Calls at the right hours

Calls go out the day after the missed visit, inside your configured window and the patient's own time zone, never at odd hours.

Writes back to your system

After every conversation, the outcome is analyzed and recorded on the workflow's activity sheet, so records stay current and the next run knows what to do.

Creates tasks for your team

When a call needs a human, such as a clinical question or an upset patient, the case is flagged for your team so nothing slips through.

Focused on the goal, not the task

Success is a patient with a new appointment. The reason behind every no-show is captured too, so your team can spot patterns.

Persistent, but polite

Patients who aren't reached are called again on later days, within your configured limit. It understands "call me later", "tomorrow" or "I'm busy right now", then follows up at the right time.

Security and privacy come first. Every call runs within your configured rules and consent settings — and is built to never frustrate your patients.

Integration Library

750+ Business Integrations That Plug Into the Workflow

The same workflow template plugs into 750+ business apps — calendars, CRMs, payments, spreadsheets, messaging, and e signature tools — so outcomes flow into the systems your team already runs. Which apps are available depends on API access and workflow review.